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Novotel Brisbane South Bank

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Novotel Brisbane South Bank

locationBrisbane CBD, Brisbane - QLD

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About Novotel Brisbane South BankAbout Novotel Brisbane South Bank

Location

This hotel is located in the centre of Brisbane.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, 24-hour room service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A telephone, a TV, a radio, an alarm clock and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

At the hotel, guests can exercise and enjoy activities or just unwind. The heated indoor and outdoor pools, filled with salt water, make for soothing swimming and true relaxation. Guests can relax and enjoy the sun loungers and parasols provided. After an eventful day, guests can work out and recharge in the gym. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts payment by MasterCard.

Amenities at Novotel Brisbane South Bank Amenities at Novotel Brisbane South Bank

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Saltwater Pool

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

535

Very Good

167

Average

64

Poor

21

Terrible

19

Recent Reviews: 806

  • User:Go64249823248

    Trip type: Business

    Mixed review

    rating05 May 2026

    Mixed. Room pretty good but bathroom sink had a chip. Reception staff were polite, professional and helpful. Restaurant meals and staff let down this Novotel. Staff kept bring 'still water' bottle and wanting to charge $9 when I clearly asked several times for 'tap water'. Food was mediocre. NovotelBrisbaneSouthBank_RevMngr, at Novotel Brisbane South Bank, responded to this review Dear Guest,Thank you for taking the time to share your feedback following your stay at Novotel Brisbane South Bank.While I am pleased to hear you found our reception team polite, professional and helpful, I am sorry to learn parts of your dining experience did not meet expectations. Please accept my apologies for the confusion regarding the water service and for the restaurant experience falling short during your visit.I also appreciate you bringing the maintenance concern regarding the bathroom sink to our attention. Your feedback has been shared with the relevant teams for review and follow up.Thank you again for your honest comments and for choosing to stay with us.Kind regards,Atlanta BellDigital Marketing ManagerNovotel Brisbane South Bank

  • User:James O

    Trip type: Family

    Great short stay - Tremendous Staff!

    rating19 Feb 2026

    Just a one night stay as we had an early flight, but it was enough time to visit the South Bank. A big thank you to all the reception staff at the Novotel who helped me when I left a bag in my Uber! You certainly save my holiday! , Owner at Novotel Brisbane South Bank, responded to this review Dear James,Thank you for your wonderful review.I am so pleased to hear you enjoyed your short stay with us and were able to make the most of South Bank before your early flight.Your kind words about our reception team mean a great deal. I am especially glad they were able to assist in recovering your bag - what a relief that must have been. I will be sure to share your thanks with the team.We hope to welcome you back to Novotel Brisbane South Bank for a longer stay next time.Kind regards,Atlanta Bell

  • User:Sharon M

    Trip type: Couples

    Bad experience

    rating15 Feb 2026

    This did not go as planned. Originally booked a non -refundable 2 night stay in November . Due to illness rang to cancel, was adv can change dates so booked in for Jan this year - room rate cheaper so we had room credit. Unfortunately mother became ill so rang to cancel and offered date change to 13-14 Feb and yes still had room credit. Imagine my surprise to be called to reception after check in (room credit had been discussed) to be advised we needed to pay another $700 to stay!!! (probs price gouging because of event nearby)! I asked why this wasn’t mentioned when dates were changed and why I did we have room credit - ahh no room credit. Apparently they had sent an attachment which advised but as the email stated the dates I didn’t check. After a lively discussion. We were permitted to stay the night at no extra cost, wow big of them. 2 lessons learnt - always check attachments in case they pull a swifty and NEVER staying there again….. believe me this room was NOT worth the $600/night they were charging , Owner at Novotel Brisbane South Bank, responded to this review Dear Sharon,Thank you for taking the time to share your experience. I am sorry this situation caused frustration.When a non-refundable booking is moved to new dates, the rate adjusts to the price available for those dates. If the new stay falls during a high-demand period, any difference in rate applies. This is outlined in the revised confirmation sent at the time of the change.We understand that altering plans due to illness can be stressful, and our team worked to find a resolution on the day so you were able to stay without the additional charge for that evening. Our intention is always to apply booking conditions consistently while assisting where possible.Thank you again for your feedback.Kind regards,Atlanta Bell

  • User:AndrewN424

    Trip type: Couples

    Curfew?

    rating25 Jan 2026

    So this hotel has many positives - central location, sizeable well equipped rooms and decent breakfasts but it has a real Achilles Heel - the bar (and restaurant) closed even for residents at 2130! Surely this is a mistake! Weary travellers like us enjoy a nightcap or two, and businessmen often want to have pre-meeting chats in the hotel bar. So why can’t they do it at this hotel! , Owner at Novotel Brisbane South Bank, responded to this review Dear Andrew,Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our location, rooms and breakfast offering.We appreciate your comments regarding our bar and restaurant operating hours. Your feedback has been noted and will be shared with our food and beverage team as we continue to review our service offerings for guests.Kind regards,Atlanta Bell, Novotel Brisbane South Bank

  • User:Ian K

    Trip type: Couples

    An enjoyable 3-night stay with a few wrinkles

    rating21 Jan 2026

    We had an enjoyable 3-night stay but there were a few things that weren't great.Positives - clean, comfortable room with plenty of space; the shower was very good; bar / restaurant area was nice; quality of the food at breakfast was good (but see comments below); staff were friendly and helpfulNegatives - while it may be a question of taste, we found the room layout to be pretty weird; the bathroom wasn't a separate room but had a sliding wooden partition plus a frosted glass door so that either the shower cubicle or the toilet (but not both!) could be closed off; the wardrobe was a decent size but had very few hangers and there was limited drawer space; the choice at the breakfast buffet wasn't always great although the quality of what was on offer was good , Owner at Novotel Brisbane South Bank, responded to this review Dear Guest,Thank you for sharing your feedback following your stay with us. We are pleased to hear you enjoyed the comfort of the room, our breakfast quality and the friendly service provided by our team.We also appreciate your constructive comments regarding the room layout, storage and breakfast variety. Your feedback has been noted and will be shared with the relevant teams as we continue to refine the guest experience.Kind regards,Atlanta Bell

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