Park Regis North Quay

Recent Reviews: 2037

• User:Discover01514661521

  Trip type: Couples

  Worst place to stay

  24 May 2026

  Well Daisy this was the worst place I have stayed, and was the only let down of our trip to Brisbane, we paid $1440(NZD) for the 6 day stay and our experience was terrible so Iam going to give some brutal feedback to you in the hope you seriously address the issues, or other people will read this and not book your units, We arrived on Tuesday evening, the swipe card could not access the basement for parking due to programming issues, yet when I booked I specifically wanted a place that provided a carpark for the rental car so accessing this was very difficult as we had to ask at reception each time to open the gate, and was reminded each time the Air B&B has nothing to do with them, furthermore access to the carpark after 8.30pm was impossible as the staff had left, this meant I had to park and pay for public carparking, when I raised this with you you told me to ask at reception to reset the swipe card which they refused to do as it would cancel the other people cards.Entering the room, it smelt so bad and did not present as in the pictures when I chose your Air B&B.The kitchen dishwasher had mould, food and left over dishpowder inside, would not use it, kitchen bench had black mould ingrained as the top-coat sealant was wearing away, around the sink the sealant had come away and is a germ trap, kitchen drawers had oily residue and food particles inside, we had to hand wash every dish and utensils we needed to use. I opened the washing machine and just about vomited from the smell, there was black mould on the inside rubber seal, could not use that either and we were only provided with 2 bath towels and 1 hand towel for the entire 6 day stay, we ended having to pay money for laundry, in the lounge, furniture arms were stained black from everyone’s arms and body grease, carpet was badly stained and I did not feel comfortable not having shoes on in case of infection on my feet, the archaic/ancient aircon in the bedroom rattled loudly so could not sleep with it on because of the noise it made, the bed did not have a duvet cover just an inner and sheets, no other warm blanket provided,I made contact with Daisy (owner) the next day and provided photos with my concerns, a cleaner was arranged to remedy my concerns and to come in the next day, this did not happen, I had re-contacted Daisy, cleaners came the following day and it made no difference, all they did was put the dishwasher on to rinse out, still mould and food remained inside, they put the washing machine on but it stopped and black water was left sitting inside the bowl as it did not drain out, again could not use it, and just about vomited from opening the door.I contacted you Daisy and You asked me (again) for photos but due limited internet the photos were not processing but I still have all the photos on my phone and will be happy to share with anyone including Booking.com, no ow that I am home The ‘so-called private’ jacuzzi and pool was a joke, not jets or bubbles in the jacuzzi and was the same temperature as the main pool… cold.I could not afford to stay elsewhere that would have been cleaner and give me and my partner enjoyment for our 1st holiday together, I had planned this holiday for over 8 months and it became the worst experience, and I was ashamed that I booked your Air B&B People people don’t book here, don’t waste your money, there are better and more beautiful Air B&B in Brisbane city to chose from, I would not be surprised if this feedback is taken down to protect the owner, I will also be contacting Booking.com to raise my concerns, Yours sincerely SUE COOKENEW ZEALAND

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• User:Hank v

  Trip type: Business

  Nice Surprise

  09 May 2026

  Just needed a place close to the train station and Suncorp! Room was much bigger than I expected, amazing views and i got more than I expected. Great value for money! General Manager, General Manager at Park Regis North Quay Hotel, responded to this review Hi Hank,Thank you for your fantastic review. We’re so pleased to hear that your stay was a nice surprise.It’s wonderful to know you felt you received great value for money and that the experience exceeded your expectations. We truly appreciate your feedback and hope to welcome you back again soon at Park Regis North Quay.Warm Regards,Hotel Management

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• User:381naya

  Trip type: Business

  Bellow Average Experience

  08 May 2026

  Noisy environments Robotic customer service team, no friendly touch from staffs. I'd recommend accommodating personalised needs of the guests and appropriate training of customer service team, maybe managerial supervision. Clearly, they appear to operate at a cost cutting level on staffs. General Manager, General Manager at Park Regis North Quay Hotel, responded to this review Hi 381naya,Thank you for taking the time to share your feedback. We are disappointed to learn that your experience did not meet expectations, particularly regarding the level of service you received from our team.Providing warm, genuine hospitality is very important to us, so we are sorry to hear that your interactions felt impersonal. Your comments regarding customer service and guest engagement have been shared with management for review and will be addressed with the team as part of our ongoing training and development.We also acknowledge your feedback regarding noise. Due to our central location, some level of city noise can occasionally be experienced, particularly during busier periods.We appreciate your honest feedback as it helps us identify areas where we can improve both our service delivery and overall guest experience.Warm Regards,Hotel Management

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• User:amanda0968

  Trip type: Couples

  Amazing views

  20 Apr 2026

  Really nice hotel, room had the wow factor, window overlooking the river with amazing views.Bathroom well appointed, large comfy bed General Manager, General Manager at Park Regis North Quay Hotel, responded to this review Hi Amanda,Thank you for your wonderful review.We’re delighted to hear your room had that “wow factor” and that you enjoyed the river views. It's definitely one of the highlights of staying with us. It’s also great to know you found the bathroom well appointed and the bed comfortable.We truly appreciate your feedback and look forward to welcoming you back again soon.Warm Regards,Hotel Management

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• User:milagros s

  Trip type:

  Nice room with private bathroom

  08 Apr 2026

  Very good location and clean room, nice bathroom 🙂, air conditioning works well and quiet place with with beautiful park in front. General Manager, General Manager at Park Regis North Quay Hotel, responded to this review Hi milagros s,Thank you for your lovely review.We’re delighted to hear you enjoyed the cleanliness of the room and bathroom, as well as our convenient location. It’s also great to know the air conditioning kept you comfortable and that you appreciated the peaceful surroundings and nearby park.We truly appreciate your kind feedback and look forward to welcoming you back again soon.Warm Regards,Hotel Management

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