The Westin Brisbane

Recent Reviews: 424

• User:freefamilyseven

  Trip type: Couples

  Wonderful, Welcoming Westin

  28 Apr 2026

  A beautiful, luxurious hotel, located in the heart of Brisbane City. A short stay provided a wonderful experience. We enjoyed pre-dinner drinks, canapes and breakfast in the Executive Lounge. The Signature Heavenly Journey package in the Heavenly Spa was a divine experience - 90 minutes of absolute bliss! The gym was well equipped and overlooked the inviting pool. Overall, a lovely hotel to enjoy a weekend getaway.

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• User:D4109AXianh

  Trip type: Business

  Construction Piling makes hotel anything but serene

  27 Apr 2026

  Whilst hotel is new and staff super helpful if you need to work in your room or want to sleep beyond 7:30am forget itMoved from room on twelfth floor due to construction piling noise to one on back of hotel on 5th floor - stops the vibration but does not stop the noise - only quiet place is the corridor!The outside cafe area is impacted by aforementioned construction noise and the gentle waft of sewage from the construction siteNot the serene stay that the website claimsWill be staying elsewhere for next year whilst the construction gets past the piling stage Westin Dutymanager, Guest Services / Front Office at The Westin Brisbane, responded to this review Dear D4109AXianhThank you for sharing your feedback. We're sorry to hear about the challenges you experienced during your stay, including the construction noise and its impact on your comfort and ability to work or rest. It's disappointing that these issues affected your experience and fell short of your expectations. We appreciate your kind acknowledgment of our staff's helpfulness despite these difficulties and will make sure your concerns are noted. Thank you for taking the time to let us know about your stay.Be WellSabin PuriFront Office ManagerThe Westin Brisbane

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• User:nick164

  Trip type: Solo travel

  A few service lapses, however still an enjoyable stay. Bar closed by 10pm both evenings however.

  19 Apr 2026

  The hotel location is convenient, in the CBD and a short walk from the station. Whilst it doesn’t have views of some of the other hotels, the design and friendly service make this a really good city hotel option in Brisbane. The service in particular is a highlight, being genuinely warm.Check-in was welcoming and informative, with great recognition as a Marriott Gold (kindly upgraded to a High Floor Club Room). Arriving mid morning, my room understandably wasn't ready however pleasantly I received a text message within the hour advising it was. It was also a lovely gesture providing access to the club lounge meantime. The hotel is very well appointed and maintained throughout, with a few minor maintenance issues in the corridor of my floor - a large gap under the fire escape door, resulting in a draught and loud whistling noise and a stained carpet (see photo).The room was spacious, well-appointed with a good level of housekeeping. The first room assigned did however have an unpleasant odour from the drain in the bathroom, however a room change was well handled. A few design issues with the room including lack of free plugs at the bedside and the “reading light” having the brightness of a search light (see photo). As is common place in Marriott chains post-Covid, the minibar wasn't stocked - instead, a menu with a very restrictive number of packages available to order which fail to consider those with allergies. The bathroom had a rain shower nozzle and standard one, however the pressure and temperature regulation was a bit fiddly. The towels were quite coarse. Sleep quality was good. Whilst there are blackout curtains, an eye mask was provided as well as ear plugs. There was some nearby construction noise however didn’t find this detracted from my stay. Dinner at the hotel restaurant was, on the whole, very good. The layout is nice, with an open kitchen. Service was friendly and attentive. The menu was well signed for those with allergies or dietary needs. The starter and main (pasta) were excellent, however disappointingly the creme brulee was very 'gritty' and visibly crystallised. Upon highlighting this, the waitress was apologised and the item was removed from the bill. Disappointingly, the hotel’s only bar was closed by 10pm on both nights of my stay. On the first, last orders were called at 10pm despite around 10 guests still in the bar. On the second, after dinner I passed by the bar and attempted to order a drink take to my room and was told the bar had already closed (before 950pm). Upon being advised I could order room service instead - which would incur a 'tray' fee - I asked to speak with the Duty Manager. The reason provided for the early close was "the system was being updated”. It was unclear why this was scheduled during operating hours, and I queried why a simple paper‑based fallback wasn’t in place. I also noted that the bar had closed early the previous night, which the manager was unaware of. While an apology and a complimentary glass of wine was provided, the fact remains that the bar closed more than an hour early on both evenings in what is supposed to be a hotel with full facilities.The hotel swimming pool area was nice and well laid out. The pool bar opens from 12pm, however hadn't been cleared properly from the prior day - the morning I visited a large number of used glasses sitting off to the side of the bar. In all, still an enjoyable stay. Hopefully the few lapses can be addressed.

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• User:GavH6

  Trip type: Couples

  The best in Brisbane

  11 Apr 2026

  Once again had a great stay at The Westin Brisbane. The pool area is the best in Brisbane and you can't beat the location. Huge shoutout to Faye at the front desk, she is incredibly friendly, very helpful and made check-in a breeze. Staff like her make all the difference! Highly recommend for a relaxing city getaway. Can't wait to come back

• User:Hamish W

  Trip type: Couples

  Service, style, and a dangerously good swim up bar

  28 Mar 2026

  This was my second stay at The Westin, and it did not disappoint. The staff could not have been more accommodating if they tried and the quality of service at every turn was exceptional. Big shout out to Josh on the swim up bar at the pool, his personality created a welcoming atmosphere where fellow travellers from all over the world were able to meet, trade stories, and enjoy his dangerously good coconut margaritas. I can’t imagine why you would want to stay anywhere else when visiting Brisbane, we will certainly be looking for any excuse to return in the future.

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