W Brisbane

Recent Reviews: 720

• User:DavidFD7586CR

  Trip type: Business

  Quality CBD Hotel with Out There Decor

  14 May 2026

  Quality business hotel near the CBD.The decor of the Hotel is quite out there.Not certain it will be to everyone’s taste.The room was spacious with views overlooking the Brisbane River.Very comfortable bed and good desk for work.Staff were very friendly

• User:mfquijan0m

  Trip type: Family

  Nice place

  13 May 2026

  Great hotel and nice location. Friendly staff and very beautful rooms.

• User:Bridgette O

  Trip type: Couples

  Suite Stay

  02 May 2026

  Room was amazing. Everything was really clean and nice.Massage in the day spa was also amazing. We had dinner at the restaurant on site which was really good. Big meal sizes and lots to choose from. I wouldn’t get room service again as it was cold when it arrived. We stopped at the pool area for a cocktail and enjoyed the pool beds. It is a little small.The Valet parking is great.

• User:WALYU P

  Trip type: Family

  2 years in a row : what an improvement !

  02 May 2026

  We stayed at W Brisbane two years running, and the difference between the two visits is striking — in a very good way. Last year we had a number of frustrations: service felt under-trained, check-in and check-out were slow, the breakfast operation was visibly disorganised, and a few details around room service and valet did not match what one expects from a hotel of this calibre. We left detailed feedback on departure and were not entirely sure it would land. It clearly did.The renovated suite is genuinely lovely. The upgraded interiors are vivid, well-considered and beautifully finished, the bed and bathroom are excellent, and the river view from the room is one of the best in central Brisbane. The new design language ("A River Dreaming") works particularly well in the larger suites, with custom furnishings and a real sense of place rather than generic luxury.What made the bigger impression, however, was the operational improvement across the board. Check-in and check-out were noticeably faster and handled with real warmth. The breakfast service — which was a genuine weak point last year — has been reorganised intelligently and now flows beautifully: well-paced seating, attentive staff, and a buffet operation that no longer feels like guests and team are working against each other. Room service was quicker and better presented, and the valet/car service was sharper and more professional from arrival to departure. Across the team, we noticed a clear shift toward kindness and efficiency working together — exactly what was missing on our previous visit.A particular mention for the post-stay assistance, which was outstanding: a few small follow-ups after we left were handled with a level of care that genuinely surprised us. It is the kind of detail that turns a good hotel into a hotel one returns to.It is always a real pleasure, as a guest, to see that thoughtful feedback was actually taken on board between two visits — not just acknowledged with a polite reply, but acted upon at every operational touchpoint. The W Brisbane team clearly cares about getting better, and on this stay it showed everywhere. Excellent location on the river, vibrant design, comfortable rooms, and now the service to match. We will absolutely be back.

  Read more

• User:Dreamer32365901008

  Trip type: Couples

  Not likely to come back

  19 Apr 2026

  Disappointing hotelGot email encouraging email to check in on line and to download Bonvoy app so we could access room with mobile phone. Did that but when we arrived had to go to check-in desk. The we were told there had been no point checking in on the app because it was our first stay. But it got worse. Then told they would charge our credit card $100 per day for incidentals for a 3 night stay and it would be refunded 5 - 7 days after checkout!!!! Outrageous. We felt like potential thieves. We decided at that point we would not spend another cent in this hotel. Our room was not serviced until after 5pm the next day. On checkout day our room keys were deactivated before checkout time. We had to waste time reactivating them. We have deleted the useless Bonvoy app and are unlikely to be back. PS The wait time for lifts is terrible. Haldon Philp, General Manager at W Brisbane, responded to this review Dear guest,Thank you for taking the time to share your feedback regarding your recent stay with us. I am very sorry to learn that your experience did not meet expectations and appreciate the opportunity to respond.Firstly, I’m sorry to hear there was confusion surrounding mobile check-in. While it is designed to be a convenient option, first-time guests are still required to visit our Welcome Desk for ID verification. I regret this was not clearly communicated in the pre-arrival message, and I understand how this led to frustration.I also acknowledge your concerns regarding the incidental deposit. While this is a standard practice across many hotels, it should always be communicated in a clear and reassuring manner. I regret that this left you feeling uncomfortable, as this is not the impression we aim to create.Regarding the servicing of your room, the delay until late afternoon is not reflective of our usual standards. I apologise for the inconvenience this caused, as well as for the premature deactivation of your room keys on departure day. Both matters have been raised with the respective teams and leadership for review and improvement.Should you reconsider staying with us in the future, I would welcome the opportunity to restore your confidence and ensure a far more positive and seamless visit. Please feel free to reach out to me directly if I can assist further.Warm regards,

  Read more