Crystalbrook Byron

Name: Crystalbrook Byron
Address: 77-97 Broken Head Road, Byron Bay & North Coast - NSW, australia
Telephone: +44-204-505-9777
Rating: 4.5

Byron Bay, Byron Bay & North Coast - NSW, Australia

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About Crystalbrook Byron

location

On a magnificent 45-acre site only 5 minutes South from Byron Bay and near beautiful Tallow Beach, this beach resort is located at the Easternmost point on the East coast of Australia, 2.5 hours’ drive South of Brisbane, 1 hours’ drive South of the Gold Coast Airport and 25 minutes North of Ballina/Byron airport with regular flights servicing both.

facility

The resort has a lift and features 92 non-smoking rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.

rooms

Air conditioning ensures that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms include a king-size bed. Children's beds can be requested for younger guests. A safe and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, stovetop, microwave, tea/coffee station and oven. There is also a washing machine and an ironing set. A direct dial telephone, a television with satellite/cable channels, a radio, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A terrace with sun loungers and parasols is available. The wide range of activities offered at the resort ensures that there is something new to do every day, including cycling/mountain biking, tennis, golf and horse riding. Water sports enthusiasts can enjoy canoeing, snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, yoga, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a beauty salon and a solarium. Subject to charge: massage treatments. Evening entertainment includes live music.

meals

The resort includes a restaurant with air conditioning and a bar. In addition to breakfast, the resort also offers lunch and dinner à la carte. Diet meals and children's meals can be prepared on request. The complex also offers special catering options. The resort offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Crystalbrook Byron

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Bicycle Hire
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  Pets
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Common Area
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  Library
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  Outdoor Furniture
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  Picnic area
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
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  Snorkelling
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Fridge
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  TV
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  Bathrobes
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Diving
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  Gym
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  Golf
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  Tennis

Location

Around this property:

Beach

1000 m

Centre

4000 m

Airport

33200.0 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1012

Very Good

294

Average

Poor

Terrible

Recent Reviews: 1452

User:Jen L
Trip type: Solo travel
Budget Standards at Luxury Prices
24 Jul 2026
After reading glowing reviews and articles describing Crystalbrook Byron as a luxury rainforest retreat, I expected to leave feeling relaxed, refreshed and restored. Instead, I left feeling significantly worse than when I arrived, so drained that I skipped activities I had been looking forward to.What disappointed me most was the gap between expectation and reality. A musty room with mould concerns, a shower that occasionally switched itself on, disrupted sleep and a room move were not what I expected.A few maintenance issues might not bother me in a 3-star property. At this level, however, guests are paying for attention to detail, proactive maintenance and an experience that feels genuinely cared for. Those standards were simply not met.To his credit, Hugh, the Front Office Manager, took the time to listen to my concerns. However, listening and delivering are not always the same thing, and the overall experience never recovered.Crystalbrook Byron describes itself as offering "intuitive service" and "impeccable detail". Unfortunately, neither reflected my experience. For a property charging luxury 5-star prices, the experience never came close to justifying the cost.Technically there was a rainforest. The tranquillity proved much harder to locate.After the first night, I was already looking forward to getting back home. Home is cleaner, quieter, more restorative and available at a fraction of the cost.
User:karlgz
Trip type: Couples
Amazing place
15 Jun 2026
Very surprised how exceptional this resort is From the time we arrived the staff were fantastic The room we stayed in was one of the best it was in the rainforest nice and quiet and relaxing Food was very nice we have no complaints just praise for the staff and chefsThe complimentary resort shuttle into town was a bonus Highly recommended this resort
User:Shumail H
Trip type: Couples
Poor service and cleanliness below average.
02 May 2026
The maintenance and cleanliness is below average. There was mold and hair everywhere and i think blood on the wall.The dryer and washer was cleaned after previous guests. The service staff need a class in service specially the cleaners. Parking is also very limited and the gym is a shoe box. The resteraunt menu was also sticky and had food on it. For $450 you’d expect for it at least to be clean. Also bring your own toothbrush because there are none in the bathrooms.
User:darkvoice
Trip type: Family
In total no recommendation
02 Apr 2026
The location and surroundings are nice, but the rooms are old and not worth the price. The pool and bar areas are nice, with a beautiful ambience. The staff ranged from excellent to poor, which came as a negative surprise. The quality of breakfast and dinner was OK, but too expensive for what was on offer. I recommend eating in the city.
User:Niki B
Trip type: Family
Beautiful and relaxing retreat with lovely accommodation
28 Mar 2026
We were travelling so was able to get the local bus from the coach station right to the door of the Hotel. The Hotel is gorgeous, the people are friendly and helpful and the rooms were divine. When we arrived we were early, so left our bags and wondered down to the beach through what seemed like a rainforest, it was beautiful.We were offered our room early as it started to rain, then proceeded to rain all day so we were very grateful to get access to our room to relax. The room had a kitchen, lounge area and two outside spaces, it was adorable.We were unlucky to have to stay in all day due to the rain, but the room was so nice we didn't mind. The room was clean and had everything we needed.We had breakfast and a swim in the pool, all very nice and relaxing.