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Comfort Inn Cairns City

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Comfort Inn Cairns City

locationCairns, Cairns - QLD

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About Comfort Inn Cairns CityAbout Comfort Inn Cairns City

Location

The hotel is centrally located within 500 metres of the centre of Cairns and only 5 minutes stroll from the famous Cairns Esplanade. Its location is second to none for those wanting to be within walking distance of the heart of Tropical Cairns. It is also situated within a couple of minutes' walk of Cairns Civic Theatre and approximately 10 minutes from the convention centre.

Facility

The hotel has a lift and features 53 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Sun loungers and parasols are available on the terrace, where guests can enjoy a quick break or relax for hours. The hot tub in the pool area promises pure relaxation. A wellness area with a spa is available at the hotel.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Comfort Inn Cairns City Amenities at Comfort Inn Cairns City

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

LocationLocation

Map preview

Around this property:

Beach

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

59

Very Good

113

Average

76

Poor

17

Terrible

23

Recent Reviews: 288

  • User:Warren D

    Trip type: Solo travel

    Certainly not a 4 star hotel, I'd give it 2 at best.

    rating24 Oct 2025

    I'll start by saying that staff were friendly and eager to help. Location was good. Pricing ok. That's the only positive comments I have. The room was very disappointing with furnishing of very basic quality. Shower situated over bath with very high step over and no safety grips. Room could be better cleaned with remains of a bug that I squashed not disposed of. The phone didn't work, it was taken away and never replaced. Never stay here again.

  • User:N9520EZmattm

    Trip type: Business

    Hardly responsive to theft incident and irresponsible

    rating05 Sept 2025

    Motel failed to lock the interconnecting door and an intruder accessed my room, leaving a circle of wet footprints around the room and my iphone charger and food from the fridge stolen. The 24-hour on-site manager was initially uncontactable, then slow to respond and overall didn't take the issue seriously and rude even when a police report was filed. Motel is now ignoring contact to avoid compensating for losses.

  • User:Parag N

    Trip type: Couples

    Comforts inn T Cairns - Australia

    rating19 May 2025

    Nice usual stay at Cairns ( Great Barrier Reef jump off point ) last week. Great location, everything easily accessible, including v cheap public transport. Good food nearby - breakfast n speciality chinese restaurant. Woolworths ( grocery ) other useful shopping in 10 mns walk. Well appointed room . We did have issues with Bathroom door knob & Fantastic regulator but were attended to immediately on raising flag. Excellent, v helpful front desk Staff ! Will surely recommend for its value for money.Thnx guys

  • User:Ozziegiraffe

    Trip type: Friends getaway

    What a disappointment!

    rating10 Jul 2024

    What a disappointment. The only thing comfortable about the room was the bed. It is sparsely furnished, with a table ant two cheap plastic chairs with no arms, nothing like the chairs shown in the review photos. The only other furniture is a small coffee table and a built in wardrobe containing the fridge, kettle etc.No microwave, not even a toaster.And the bathroom looks like the tiler was drunk, with tiles curved up the walls and down to the drains, making the floor, and especially the shower, quite unsafe.I deliberately phoned this property to request a ground floor room with a walk in shower, explaining that I have mobility issues, so I am not happy at all with what I was allocated.

  • User:BridgetJean

    Trip type: Family

    Comfort Inn Motel – Cairns – Room 111 Ground Floor - Never Again

    rating08 Jun 2024

    Checked in for 3 nights, reception lady pleasant and friendly, and that was the end of our positive experience.Room was dingey and dark. Bathroom was disgusting, bath was brown, needed a good clean. Shower was over the bath, and there was no hand rail to hold on to when getting into bath which is difficult for people with mobility issues. Bugger all power points around. No cutlery, plates, bowls etc. We asked for these and a toaster, which was delivered 15 minutes later, absolutely filthy. No way would I put bread in that. The cutlery was dirty like someone had just used it, as was the bowls and plates. Very very disappointed and will never stay there again. When we booked in, we were told we were upstairs, I asked if there was a downstairs room available as my mother is elderly. The receptionist found us one and said it was an upgrade. She had to be kidding, an upgrade..?? Would hate to see what the other rooms were like. We left after two hours and found another place to stay for three nights which was so much better than The Comfort Inn, and much healthier for us. The pictures available to entice you to book here, is not what it is like at all.Cost was $459 for three nights. I made a complaint to Management, and also through booking.com which is where we booked this accommodation. Management offered to refund us for 2 nights, even though we were only in the room for two hours, they would not refund the 1st night because we had "been in the room"... Reception lady contacted me two days later apologising for our experience and said they would be talking to their cleaning staff. Need to do a lot more than that.

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