Crystal Garden Resort & Restaurant

Cairns, Cairns - QLD

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About Crystal Garden Resort & Restaurant About Crystal Garden Resort & Restaurant

Location

This hotel welcomes guests in Cairns.

Facility

English-speaking staff are happy to assist and advise. Amenities available at the resort include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services include a 24-hour security service, medical assistance, a transfer service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and a fan. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. Amenities include a refrigerator, an ironing set, a television with satellite/cable channels and WiFi (no extra charge). Bathrooms are equipped with a shower and include a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the resort ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex provides invigorating refreshment. Parasols on the terrace are also available. There are many ways to relax or stay active at the resort, including a gym and a sauna.

Meals

The resort includes a restaurant and a bar. A fortifying breakfast is served daily.

Amenities at Crystal Garden Resort & Restaurant

Facilities
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  Air conditioning
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  Bar(s)
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  Bicycle Cellar
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  Car Park
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Medical Assistance
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  Restaurant(s)
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Sanitiser dispenser
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Sport/Entertainment
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  Gym
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols
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  Sauna
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  Sun terrace

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 91

User:Philipe F
Trip type: Couples
Drug den
04 Mar 2026
Filthy. It is a drug den. There are many people living there. It is supposed to be a resort, but there are families living in the rooms with all their stuff spilling out onto balconies and walk ways. Lots of yelling and swearing and fights. Not a nice place. Scarey.
User:Chris P
Trip type: Solo travel
Rubbish
17 Oct 2023
This place should not be called a resort it is one of tge worst hotels ive stayed at. No glasses,tiny TV.old cheap curtains,reception was closed at 4.00pm so nobody to greet you as you arrived,f/kin joke.A backpackers would be a better facility
User:Maps51066048889
Trip type: Family
do NOT stay here
17 Jul 2023
this place is quite literally full of crap. the bathroom door is cracked and doesn’t lock, we spotted a lizard as soon as we walked in, the room smelled like urine, and the lighting was too dim. aside from the fact that there was a whole dang gecko in the room, there were also ants. the beds were uncomfortable. the doors hardly provide any privacy or safety (which is much needed considering how there were crackheads walking around everywhere). don’t be fooled by the pictures, the staff here are useless and it’s completely unsanitary. don’t stay here especially if you have children, you do NOT want your child to be exposed to whatever diseases this place has. there was a hole in the roof AND THEY PUT A BAND-AID ON THE ROOF TO COVER IT UP FOR GOD SAKES. i’ve never stayed in a more disgusting place in my life. my family literally had to go and find somewhere else in cairns to stay. it wouldn’t surprise me if we had actually walked into some drug den brothel from a crime show. shame. on. you.
User:Wilso8948
Trip type:
We stayed for 5 minutes and left. Never again.
14 Dec 2022
Dust on walls, fans, etc. Extremely unclean. Used sanitary pads, soap, etc left in bathroom. Dirt and water on bathroom floor. Had not been cleaned. Mould on walls and blinds. Barely any privacy. Loud and looking over a trainline. We stay at plenty of budget accomodation in our travels. This was out of the question. Felt extremely unsafe and dirty with my young family there. Looked like the place was being run as short term accomodation or a halfway house. Do not stay here. Pay an extra $20 and go somewhere else if you value your family.
User:LorrainePAustralia
Trip type: Couples
Good Choice of Accommodation at the Last Moment!
19 Oct 2022
We booked this on the night of arrival. The office was closed, but the owner was very quick to respond. He gave us a late checkout, which was very welcome after a trying days travel. Good, comfortable sleep, and after checkout we were able to leave our luggage there. There is a noisy exhaust fan in the bathroom, and the room needs some maintenance, but overall a good place to stay.

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Crystal Garden Resort & Restaurant

Location

Facility

Rooms

Sport

Meals

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