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Crystalbrook Bailey

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Crystalbrook Bailey

locationCairns, Cairns - QLD

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About Crystalbrook BaileyAbout Crystalbrook Bailey

Location

This hotel is located right in the heart of Cairns.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park for a fee. Further services include a 24-hour security service, a babysitting service, a childcare service, room service and a laundry service. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning. All rooms are carpeted and include a king-size bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, callisthenics, a spa and a sauna.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Crystalbrook Bailey Amenities at Crystalbrook Bailey

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

LocationLocation

Map preview

Around this property:

Beach

200 m

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

148

Very Good

49

Average

46

Poor

22

Terrible

6

Recent Reviews: 271

  • User:Journey56865064460

    Trip type: Couples

    Green Stay

    rating24 May 2026

    Loved our stay at Crystalbrook Bailey in Cairns. The hotel’s green and eco-friendly concept really stood out and gave the entire experience a unique and modern feel. The vibrant green exterior also made it incredibly easy to spot and find our way back after long days exploring the city.The location was excellent. It was just a short walk to the Cairns Esplanade and many nearby attractions, restaurants, and shops. Don’t miss the night market. One of our favorite perks was the complimentary bike use, which made getting around Cairns both easy and fun.Between the great location, thoughtful sustainability focus, and convenient amenities, this was a fantastic stay from start to finish. Would definitely stay here again!

  • User:965tm1

    Trip type: Couples

    "Average" based on their self-proclaimed "5-star" rating, but good for the price nonetheless. ⭐️⭐️⭐️

    rating30 Apr 2026

    Check-in was a bit painstaking and slow (it appeared the young lady assisting us was still learning, but reception was too busy for another staff member to actually help her).The room was nice, but like other reviews have suggested, the room was quite congested, with no ceiling fan and the inability to open a window. The air con was also locked at a minimum temp of 21°, which wasn't so refreshing from the Cairns heat and humidity (dropping to 18° would have made a world of difference). The bed was a king made up of twin singles, and with the duo not being zipped together properly, they separated partly through the night. AMENITIES:One of the main reasons we booked this hotel was due to the quality of the fitness centre (as per photos on the website). This was a stark contrast to the actual fitness centre, with less than half of the photographed equipment actually available, poorly maintained equipment, not to mention the poor cleaning standards. Very disappointing to find out that the photographs published online weren't even of this hotel. The pool is incredibly small for such a large patronage, with a Max. depth of 1.3m. The rooms do include WiFi, and although slow, it is suitable for business purposes. There was also an excellent selection of in-house movies. BREAKFAST:Breakfast at CC's was very poor. With a standard cost of $38 per head ($28 if prebooked), I expected a lot more. The restaurant was dirty (a number of uncleared tables throughout for the 30 mins we were present), and the buffet was untidy, unmaintained, and quite unclean. Service was almost non-existent, from checking in for breakfast until the moment we left. Absolutely NOT worth the money. DO NOT RECOMMEND!! Try any one of the local cafes and restaurants offering a better breakfast, at a better price, with a much better atmosphere.On the upside, Crystalbrook Bailey's location is PERFECT and within walking distance to dozens of fantastic restaurants, cafes, and local amusements. Crystalbrook Bailey is perfect for a 1-2 night stay, but, despite the good value, not well suited for a longer stay.

  • User:jill1blue

    Trip type: Family

    Fab location

    rating26 Apr 2026

    Very affordable 2 bedroom accommodation. Front desk service fabulous. Bedrooms were small but ensuite in main bedroom and a 2 way main bathroom made it a very comfortable stay. Large kitchen and laundry a block back from the waterfront. Great location. Would definitely stay here again

  • User:Derek L

    Trip type: Couples

    Great location in the heart of Cairns

    rating05 Apr 2026

    Great location. Walking distances to the aquarium, restaurants and bars and the ocean! We stayed dur8ng Easter. Fantastic amenities with secured parking. Comfy beds and free in-house movies and excellent WiFi.Staff were very friendly and accommodating as I couldn't sleep from the noise coming from the communications room outside and they were able to provide me with a quieter room to allow me to sleep. Would definitely stay again in next time im in Cairns.

  • User:flyinbanana1

    Trip type: Couples

    5 star service

    rating19 Mar 2026

    We were on a tour and were booked into The Bailey for 2 nights.We had to leave our tour early due to illness and ask Sarah if we were able to stay another 5 nightsShe was very sympathetic to our situation and was able to accommodate us.She was also very clear the Hotel would do whatever extra we needed to make us comfortable.We were extremely disappointed to drop the tour 4 days early but Sarah and the best of a bad situation.Thank you everyone at The Bailey !

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