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Mercure Cairns

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Mercure Cairns

locationCairns, Cairns - QLD

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About Mercure CairnsAbout Mercure Cairns

Location

This hotel is located in Cairns.

Facility

This hotel has a lift and a reception desk. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. A minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the hotel, including cycling/mountain biking and a gym.

Meals

The hotel includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts payment by MasterCard.

Amenities at Mercure Cairns Amenities at Mercure Cairns

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

    • -

      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

0 m

Beach

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

27

Very Good

50

Average

32

Poor

16

Terrible

9

Recent Reviews: 134

  • User:Kranthi K

    Trip type: Business

    Disappointing Stay at Mercure Cairns

    rating22 May 2026

    Unfortunately, my recent stay at Mercure Cairns was very disappointing. The room was not properly prepared on arrival, with no towels, bath mats, or napkins provided, and the table was not clean. Despite reporting these issues, they were not resolved in a timely manner.Although another room was eventually offered, it came too late to improve the experience. Parking was also very inconvenient due to limited space, and the restaurant was under renovation with no proper dining facilities available.As an Accor Platinum member, I expected a much higher standard of service and attention to detail. Overall, it was a poor experience and not a hotel I would choose to stay at again.

  • User:wayne o

    Trip type: Friends getaway

    short two night stay in double room with kitchen amenities

    rating15 May 2026

    the room was ready on time. pleasantly welcomed by team on desk. room was clean and tidy. everything worked. toilet and shower were clean and well presented. sufficient towels and storage avaiable. kitchen was simple and clean. would happily sta ythere again when in town on either business or holiday. Matt Juniper, General Manager at Mercure Cairns, responded to this review Thank you very much for your detailed feedback, we appreciate it very much.

  • User:Brian M

    Trip type: Solo travel

    Happy will all facilities

    rating12 May 2026

    Well located with great rooms Matt Juniper, General Manager at Mercure Cairns, responded to this review Thank you for your feedback Brian

  • User:Maree P

    Trip type: Business

    Second stay not as nice as the first

    rating25 Apr 2026

    I booked a second stay as my first stay the previous month was perfect. This time the noise coming from the bathroom vent was a continuous high level with no off switch. Surely the cleaning lady would notify management of this (room 112).The beds are comfortable; the room was clean and the Irish lady on reception was just lovely. There is also a pleasant space in reception you can sit and do business with fresh water, tea and coffee. Matt Juniper, General Manager at Mercure Cairns, responded to this review Dear Maree, Thank you for your feedback and bringing this issue to our attention. Regards Matt Juniper

  • User:Tim H

    Trip type: Couples

    Reasonable value for money

    rating10 Mar 2026

    Handy location, price was right, but it was a bit noisy and I have stayed there a few times now and the restaurant is still not open. :-( Matt Juniper, General Manager at Mercure Cairns, responded to this review Dear Tim, Thank you for your feedback, we appreciate it very much. Regards Matt Juniper

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