Port Douglas Sands Resort

Recent Reviews: 142

• User:Edmen L

  Trip type: Business

  Feels like coming home!

  29 Jul 2023

  I had a wonderful stay. The rooms were so clean and comfortable and Ian was exceptionally friendly. When I return to Sands after my day at the conference, it feels like I am returning home. I am not sure if I will return to Port Douglas again, but if I do, you will definitely be my first choice of accommodation. Amanda Fraser, General Manager at Port Douglas Sands Resort, responded to this review Thank you for taking the time post a lovely review. I'm pleased you enjoyed your stay and look forward to hopefully seeing you again.Kind RegardsAmanda

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• User:positiveeats

  Trip type:

  Very average, not really a resort.

  25 Sept 2022

  First of all accommodation is next to impossible to find in Port Douglas and much more expensive than other holiday locations in Australia. I had been searching for weeks for availability and eventually had to settle for this accommodation. At nearly $3000 for 8 days I thought it would be ok. Firstly it's not really a resort. It strikes me as a residential complex with some apartments available to rent. The place is generally quite run down and grotty. Our apartment was ok but small and just had one aircon unit in the main area. The flat had minimal kitchen equipment and the bathroom was very old, worn, and a bit dirty. We did have cockroach visits every night but I think they are very common in QL. The beds were on wheels and rolled around the minute you touched them! We also had no clothes airing rack for towels and the washing machine was old and filthy. Turned all our whites grey!Also, we never managed to track down this advertised 'free breakfast' there wasn't any breakfast on offer when we stayed.The complex is sandwiched between two roads, and the beach is accessible only by the busy main road. A shuttle bus runs into town regularly. The parking was a nightmare. We couldn't park in our designated spot so we had to constantly try and find somewhere secure to park and ended up with notes on our windscreen when we parked in the wrong spot. The manager even told us to get out of his spot at one point! Pros:Small pool is safe and well maintainedStaff are nice and very friendly Kitchen was relatively newTowel and bedding change if you stay 8 days Lots of towels availableCons:Main road to beachNeed to drive to townGrubby and a bit run downBathroom very run downNot a resort Parking an issueSplit system in one room only Expensive for what it was

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• User:oldtrampers

  Trip type: Family

  Average

  14 Aug 2022

  The pool , the grounds, the car park, and cleanliness are all absolutely fine. The quality of the apartment not so good. It’s small but adequate but the quality of the fixtures is really poor. The kitchen, and especially the bathroom are in a poor state with much chip board showing. The bathroom smells of mould infested rotting timber and is unpleasant. There is a door stop in front of the toilet which we all kicked in the night. What a crazy place to put it. The washing machine spins to tangle all the washing around the agitator but the clothes are left dripping. The wifi is not available inthe bedrooms. For what we paid we expect a certain standard that this resort fails to meet. It’s a shame because with a little money spent on renovating the kitchen and bathroom it could return to a good quality resort. .

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• User:Travelyn5

  Trip type:

  Wonderful family getaway

  10 Apr 2021

  We stayed in 2 superior 2 bedroom apartments for our family get-together. The reception staff were very friendly and helpful, the rooms were spacious and well-appointed and we loved the large balconies overlooking the resort pool and tropical gardens. Easy access to town and the beach and reasonable price for peak Easter holiday time. We loved our stay and will be back.

• User:Fiona B

  Trip type:

  Gem of an apartment

  13 Dec 2019

  We booked this apartment for the start of our road trips in Australia - one bedroom apartment - had everything you need for a couple of nights stay - great that it had a washer and dryer - only comment I would make is that if your here for more than a coupe of days you would need more towels - 2;is not sufficient