Pullman Cairns International

Recent Reviews: 3044

• User:mrscraigbro159

  Trip type: Couples

  A great hotel

  14 Apr 2026

  We last stayed at the Pullman in 2018, and at the time felt it was in need of refurbishment. Well, that has now happened & the property is thriving. We checked in at 10am, expecting to leave our bags & head out to explore, but they allocated us a family room & we were able to go in immediately (straight up 5 star service). The room was fantastically appointed, and huge. It had 2 queen beds and a massive bathroom which we thoroughly enjoyed having just come from the Crystalbrook where we could barely swing a cat. Lots of towels available, but the hot water wasn't exactly hot - which isn't a big issue in a tropical destination.Overall, we had an amazing stay & can only be extremely grateful for the service we received & how wonderful the refurbishment is. Pullman Cairns International Team, Guest Services / Front Office at Pullman Cairns International, responded to this review Dear mrscraigbro159,Thank you for your wonderful review and for choosing to stay with us again at the Pullman Cairns International, especially after your previous visit in 2018.We are absolutely thrilled to hear that you noticed and appreciated the extensive refurbishment our property has undergone. It was a pleasure to read that your early check-in was seamless and that you considered it "straight up 5-star service" – this is precisely the experience we strive to deliver.We are delighted that you found your allocated family room fantastically appointed and impressively spacious, complete with two queen beds and a massive bathroom. It's great to know you enjoyed the ample towels available. We have noted your comment regarding the hot water not being as hot as expected and will certainly investigate this to ensure optimal comfort for all our guests.Your enthusiastic feedback about your amazing stay, the service you received, and how wonderful the refurbishment is, truly means a lot to our entire team. We are so grateful for your kind words and are thrilled that we could exceed your expectations this time.We look forward to welcoming you back again soon for another exceptional stay.Sincerely,Scott GrantGeneral Manager

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• User:CraigT789

  Trip type: Couples

  Week in Cairns catching up with friends/ 1 with CANCER 🥺

  04 Apr 2026

  The room was very tired.Carpet needs replacing, room & hallways.Needs painting & cracks fixed.TV needs replacing about 32”Didn’t always get coffee pods Room didn’t get cleaned one day as we returned before it was done.One day we said don’t bother. Pullman Cairns International Team, Guest Services / Front Office at Pullman Cairns International, responded to this review Dear CraigT789,Thank you for taking the time to share your feedback regarding your recent stay with us in April 2026. I am truly sorry to hear that your experience did not meet your expectations, especially during what sounds like a personally challenging trip.Please accept my sincere apologies for the issues you encountered with the condition of your room and the public areas. Your comments about the carpet, paintwork, cracks, and the size of the television are very concerning. We are committed to maintaining a high standard of comfort and aesthetics, and it is clear we fell short in your case.I also regret the inconsistency with your coffee pod supply and the disruption to your room cleaning service. We aim for meticulous attention to detail in all aspects of our service, and I am disappointed that we failed to provide this during your stay.We have recently undertaken significant refurbishments in many of our rooms, specifically our Superior and Deluxe room types, to provide a fresh and modern experience. However, it is clear from your feedback that some areas require immediate attention, and I assure you that your comments will be shared directly with our Housekeeping and Engineering teams for immediate review and action.We truly value your input as it helps us identify areas where we need to improve. We understand your disappointment and sincerely hope you will consider giving us another opportunity in the future to demonstrate the true quality and service we aspire to provide.Sincerely,Scott GrantGeneral Manager

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• User:V6232XNsarahg

  Trip type: Solo travel

  Very clean and friendly staff

  21 Mar 2026

  The hotel is very clean, with spacious, well-kept rooms. Breakfast was lovely, and the staff were incredibly friendly. I was traveling alone, and every morning they made me feel completely at ease. The location is excellent, and I have no complaints at all Pullman Cairns International Team, Guest Services / Front Office at Pullman Cairns International, responded to this review Dear V6232XNsarahg,Thank you for your absolutely delightful review! We are so pleased to hear that you had such a wonderful experience during your stay with us in March 2026.It brings us immense joy to know that you found our hotel very clean, with spacious, well-kept rooms. We are also thrilled that you enjoyed our lovely breakfast and, most importantly, that our staff made you feel completely at ease while traveling alone. Providing a welcoming and comfortable environment for all our guests is a top priority, and your feedback truly highlights the dedication of our team.We are also glad that you found our location excellent. Your comment of "no complaints at all" is the highest praise we could receive.We sincerely appreciate your kind words and look forward to welcoming you back to Cairns for another exceptional stay.Sincerely,Scott GrantGeneral Manager

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• User:Kerry D

  Trip type: Business

  Fantastic Cairns Stay

  13 Feb 2026

  Our recommendation for this Hotel couldn’t be more worthy of being ‘FIRST CLASS’ if you’re looking for a comfortable and enjoyable Stay. We are currently Guests at Pullman International Hotel for 15 Nights as we have business in the city. As a matter of fact, this stay marks our 100th or so stay here since the Hotel was opened in 1988, then developed by Dakiyo who we did much Business with in Japan through our office there in Saitama which is still operating to this Day Anyway the current Manager Mr Scott Grant and his team should be very proud of the Hotel which is managed professionally and offers outstanding services including fabulous Facilities and the delicious Food, obviously carefully created by Chef Simon Capewell Congratulations to the Management & wonderful, helpful & efficient Team at Pullman Cairns International Hotel 🏨. Well Done 👍 Pullman Cairns International Team, Guest Services / Front Office at Pullman Cairns International, responded to this review Dear Kerry,What an absolute pleasure it was to read your truly exceptional review! On behalf of the entire team at the Pullman Cairns International, I extend our sincerest gratitude for your incredibly loyal patronage and your kind words.It is genuinely humbling to learn that your current stay marks your "100th or so" with us since the hotel first opened. Your deep connection to our history, dating back to the Dakiyo development, is a testament to the enduring quality and hospitality we strive to maintain.To hear that you consider our hotel "FIRST CLASS" for a comfortable and enjoyable stay, and that you find it to be professionally managed with outstanding services, fabulous facilities, and delicious food, is the highest compliment we could receive. Your special mention of Chef Simon Capewell's creations is also greatly appreciated, and I will ensure your praise is passed directly to him and his culinary team.We are indeed very proud of the dedicated, helpful, and efficient team here, and your congratulations and "Well Done" are immensely motivating. It is guests like you, with such a rich history with our hotel, who inspire us to continuously deliver exceptional experiences.Thank you once again for your remarkable loyalty and your wonderful feedback. We truly value your business and look forward to celebrating many more stays with you at the Pullman Cairns International.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

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• User:Myree M

  Trip type: Family

  Happy 100 years of living

  01 Feb 2026

  We celebrated my mother's 100th birthday at the Kingsford lounge a first for the Pulman. Red carpet arrival at the front doors, beautiful signage to direct you where to go. Red carpet at the Kingsford room and a gentle long ramp for the not so mobile. Yes she walked the whole way. Excellent high tea, catered for 50, presentation and service exceptional. Seamless service, and lets not forget the events co-ordinator Miss Annalyisse. All the boxes were ticked and organised down to a T. Thank you Hugo for leading your team. And a big thank you to the chefs for creating a beautiful high tea. We have a chef in the family and she was more than impressed. Pullman Cairns International Team, Guest Services / Front Office at Pullman Cairns International, responded to this review Dear myreem2017,What an absolute honour it was for the Pullman Cairns International to host such a momentous and joyous occasion – your mother's 100th birthday celebration! We are truly touched that you chose our Kingsford Lounge for this very special milestone.It brings immense pleasure to read your detailed and heartwarming review. Knowing that we could contribute to making your mother's centenary so memorable, from the red carpet arrival and clear signage to the accessible ramp and the exceptional high tea, fills us with pride. It is particularly gratifying to hear that the presentation, seamless service, and culinary creations, even impressing a chef in your family, exceeded your expectations.I am especially delighted to acknowledge the outstanding efforts of our Events Coordinator, Annalyisse, and our entire team, expertly led by Hugo. Their dedication to meticulous organisation and impeccable service is precisely what we strive for, and your recognition of their hard work is deeply appreciated. I will ensure your kind words are shared with Annalyysse, Hugo, our chefs, and the entire team who contributed to this wonderful event.Thank you for trusting us with such an important celebration. We send our warmest wishes to your mother, and we hope to have the pleasure of welcoming you and your family back to the Pullman Cairns International again in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

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