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Shangri-La The Marina, Cairns

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Shangri-La The Marina, Cairns

locationCairns, Cairns - QLD

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About Shangri-La The Marina, CairnsAbout Shangri-La The Marina, Cairns

Location

Ideally located in the heart of Cairns, the hotel overlooks Marlin Marina, Trinity Bay and the green mountains that frame this jewel of a city, famous as a jumping-off point for the Great Barrier Reef. The hotel is just a 10-minute walk from the Cairns Convention Centre, a 10-minute drive from Cairns International Airport and a short stroll to the Esplanade Lagoon, Pier Shopping Centre and the Great Barrier Reef departure terminal.

Facility

The hotel has a lift and features 255 rooms and 15 suites. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a car hire service, medical assistance, translation services, room service, a laundry service, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, a radio, a stereo system, a CD player and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms, non-smoking rooms and 1 smoking room.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, golf, fishing and horse riding are available. Water sports enthusiasts can enjoy snorkelling and diving. Sport and leisure facilities at the hotel include a gym and table tennis. A spa and a sauna are available in the wellness area. Entertainment options and leisure facilities include an entertainment programme and live music.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Breakfast and lunch are served every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and picnics are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Shangri-La The Marina, Cairns Amenities at Shangri-La The Marina, Cairns

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Pool

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      Diving

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      Gym

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      Horse Riding

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Table Tennis

LocationLocation

Map preview

Around this property:

Centre

1.2 km

Beach

12 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1632

Very Good

1155

Average

486

Poor

198

Terrible

131

Recent Reviews: 3602

  • User:Sam V

    Trip type: Couples

    Definitely not 5 star

    rating09 May 2026

    After staying at the same hotel chain in London, Hong Kong and Sydney we were expecting fabulous accommodation. We can only totally agree with all other reviews, this hotel needs to loose the 5 star rating and is more 3 star. We moved rooms due to a huge water bubble in the ceiling which could have burst at any minute, the room we moved to was not much better, stained and mouldy. We spend our first night trying to find the bar and staff were embarrassed to say they literally only have the pool bar for all food and drink. Thank you to Evelyn for moving us, she is definitely better than this hotel.

  • User:max736

    Trip type: Family

    Mixed experience - be careful

    rating08 May 2026

    The Shangri-La in Cairns looks like it was a 5-star resort 30 years ago but has since declined both in its facilities and service, and is now more of a 3.5 or 4 star property. The location is the best feature of this place, and the rooms facing the marina probably have the best views of any Cairns hotel rooms. And the marina view rooms have no issues with noise, so that's a plus. But there are issues with everything else. We had to change rooms 2 times because of mold issues - seems to be endemic in the place. The pool area looked poorly maintained with worn down loungers, and staff were not collecting dirty dishes/drinks/towels after guests left. Probably most shockingly - there is no real restaurant in this hotel! The system is that you order food from the room service menu and they bring it to a table in the pool/courtyard area. It gets worse, cause the QR code for ordering was broken our whole stay so we had to find a staff at the pool bar to place the order - and there wasn't always someone there. When the food arrives you will not get water or anything else offered, it's just plates down on the table and the server is gone for good. There really should be a proper restaurant, and the pool area needs new loungers and more staff managing it. Staff were a mix. The bell person was very friendly and helpful. The front desk staff were helpful as well, especially with changing the room. But the staff managing the pool/bar area were not good. One special mention - whoever the gardener is, they are doing an amazing job. The plants in the courtyard area and around the hotel are like what you'd find at a botanical garden!

  • User:Raz5253

    Trip type: Friends getaway

    Cairns Shangrila experience

    rating30 Apr 2026

    Sorry to say first Shangrila which did not impress me much. Was expecting the world class Shangrila has to offer but unfortunately not with this property. Most of their furnitures were dated and need some renovation work. It was just very basic. Staff were ok and trying their best. Anyways had a good 5nights stay in Cairns

  • User:PhillyTravels6762

    Trip type: Family

    Certainly not 5 star

    rating28 Apr 2026

    This hotel is in desperate need of refurbishments. The staff are really nice and are trying there hardest to work with what they have and are just apologising all time because there hands are tied. We booked a suite and I was shocked when entering the room the drawers all marked and broken , filthy tops with stains from previous guest , carpet dirty and to top it off insects crawling on tops. Everything needs a spruce up. We moved to the horizon rooms which were definitely better but still there’s a lack of proper cleaning happening in the rooms which is then attracting unwanted guests ! My issue is don’t advertise that you are 5 star and charge 5 star prices because you expect sting are going to be 5 star. I would say this is 3 star at best . I’m sorry but I have to be truthful I hope they get the needed refurb they deserve.

  • User:Paddo W

    Trip type: Couples

    Not up to ShangriLa brand. Avoid.

    rating21 Apr 2026

    Disappointed with their one bedroom suites. Unrenovated rooms, sparsely furnished, poor layout. The staff know the product is below par and are embarrassed by the hotel offering. Horizon club is just ok. Cheapest of wine and drinks, cheapish food on offer but some attempt at modifying each night. One to avoid.

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