Ibis Styles Canberra Tall Trees

Recent Reviews: 618

• User:MiltonMoments

  Trip type: Family

  Below Acceptable Standards

  12 Mar 2026

  Great location but that is all. Servicing of rooms is well below standards. Stayed 5 nights, room not vacuumed or cleaned, towels changed only after asking, no washing up liquid or tea towels. Asked for bed to be changed after 4 days. Shower mouldy, car park and gardens are disgusting and finished with a sewer leak and had to shut windows and door. Lights not working on front entrance and reception area. No staff around at all on Canberra Day. Ibis should be ashamed to have their name associated with this motel

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• User:Jeanette M

  Trip type: Couples

  Go somewhere else.

  28 Feb 2026

  The toiletries are very good, the bed was fine and there is free parking.Everything else is shockingly bad. They provide crockery and cutlery- but no sink or dishwashing liquid or tea towel. Unhygienic! The fridge is noisy because the cupboard doesn’t allow enough ventilation. I thought I’d turn on the air conditioning to mask the fridge noise- but the air conditioning didn’t work!! Everything is old and tired. But cheap so I guess we all only get what we pay for.

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• User:LoveTravel617627

  Trip type: Couples

  Should be shut down filthy disgusting place

  24 Oct 2025

  Filthy nothing like the photos. Car park is a risk there are signs warning you about theft. Place is in a bad part of Canberra. They refused to refund our money which is theft. Should not be allowed to use reputable companies to advertise. Do not stay here. The rooms smell they are small and often double book promising free nights but it never gets refunded. They do not contact you by saying that they have double booked they just promise to refund but never do. Refer to the other complaints. Have taken this company to the appropriate authority.

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• User:Janine W

  Trip type: Family

  WARNING DO YOU STAY HERE

  20 Oct 2025

  WARNING DO NOT STAY HERE We booked Tall Trees Ainslie in Canberra in June for our relaxing getaway. We organised a balcony room with a couch and queen bed. We confirmed arrival confirmation prior to leaving Victoria and again on the day We arrived and parked at the entrance along with about 100 school girls aged abour 11 years who arrived on a bus. We went into reception to be greeted by the receptionist who advised us that we were eligible for an upgrade. Thanking her we waited for the key. During the wait we were informed not to leave anything in the car overnight as there had been issues in the past. During our wait the school children were now running up and down the hall way banging doors and screaming. Heading to the room which was now down the back. Our so called upgrade was a smelly tiny room with a door to the bathroom and nothing else. We immediately went back to reception asking what happened to the balcony room we booked months ago. I explained to her that I was recovering from beast cancer and needed a room with an opening and fresh air. While we were there another person also complained he had been given a tiny room and that he too had booked a balcony room The receptionist admitted that they had doubled booked with the school children who were now running wild. We both explained that we had booked months earlier but she was insisting we were happy with our upgrade. We explained we were only happy until we saw the room which they had charged more money than our agreement. She then started yelling at me and I advised her I will be videoing her I didn't appreciate her yelling at me. She then left us all standing in the reception with what was obvious hotel workers who stood staring at us until she returned about 15 minutes later. In that time an elderly lady had arrived all flustered and very tired from her long bus trip. We allowed her to go before us noting that when she asked the receptionist about where she could eat she was told to go look it up on the internet. By now everyone was frustrated the school kids were still banging doors and running around despite the two teachers telling them to behave. I asked for the money to be put back on my card we would go elsewhere. Again she disappeared only to inform me that her manager would ring me. Twenty minutes later I hadn't received a call she had given him the wrong number so eventually he rang offering me a full refund. I have not received it Seven days later posting this he is ignoring my calls and I have taken it up with booking.com. He assured me that he would refund me within 48 hours but he is totally ignoring my communication. Day 1 he said he was sick and didn't go into the office I strongly suggest you DO NOT stay here it's grotty, the car park is unsafe with signs warning people about theft. The fact that we were not given any respect is enough to say the hotel is unsavory. As we drove off to a cleaner and better hotel the school kids were still yelling and running around.

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• User:Paul N

  Trip type: Family

  Doesn't honour bookings and will NOT refund double booked rooms.

  04 May 2025

  We booked three nights for four people and when we arrived at the hotel we were told that there were no rooms available for us.We found another hotel but Tall Trees Canberra have kept our money and will NOT refund it.Stay away from this business.