Best Western Marco Polo Motel Mackay

Name: Best Western Marco Polo Motel Mackay
Address: 46 Nebo Road, Central Coast - QLD, australia
Telephone: +44-204-505-9777
Rating: 4

Mackay, Central Coast - QLD, Australia

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About Best Western Marco Polo Motel Mackay

location

This hotel is located right in the heart of Mackay.

facility

The motel has a lift and features 38 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The motel has a range of facilities for guests with disabilities. The motel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, medical assistance, room service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning, central heating and a fan. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, a CD player, a DVD player and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Bathrooms with wheelchair access can also be booked. The motel has family rooms and non-smoking rooms.

sport

The pool complex guarantees comfortable swimming with its soothing salt water and indoor and outdoor pools. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the motel, including golf, horse riding, a gym, callisthenics, a spa, a sauna and a steam bath.

meals

The dining area includes a restaurant and a bar. Breakfast and lunch are served every day. Diet meals and children's meals can be prepared on request. The motel also offers special catering options.

Amenities at Best Western Marco Polo Motel Mackay

Facilities
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  Air conditioning
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  Lobby
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Ironing services
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
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  Picnic area
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  Reception
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Packaged meals
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Fridge
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Tennis

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 108

User:Sightseer44631997628
Trip type: Family
Disgusting and Mouldy
10 Jul 2025
We stayed here for a night after a day of driving. We weren't expecting much but was pretty disgusted with what we got. It was so gross I felt like bathing in disinfectant after. The top of the microwave was rusty, the lamp was covered in mould, as we're both aircon units. There were previous guests hair left all over the shower. The toilet window had a bit of cardboard and duct tape covering the top half of the window. The sheets had blood stains on them and the chairs were so grotty we wouldn't sit on them and there was a Dorito chips left in the button hole of the bedhead.Adding a few cheap decorations does not count as a refurbishment. The aircons wouldn't go below 23 and the room was extremely hot and stuffy. The single beds wheels didnt lock so everytime my son moved, the bed would inch across the room. The ONLY good thing about the room was the king bed, at least that was comfortable but even that had a disgusting, very questionable stain. Would not stay here if it was free.
User:TrailBlazer776848
Trip type: Family
Don't do it - dirty and disgusting
15 Jun 2025
How disappointing. We stayed in an executive family room. It was dirty, broken and disgusting. 5 of us in a small room with seating for 2! Coffee machine was broken, as too the iron, light cover and shower head. So dirty I could write my name on the dust on the shelf. Curtains were missing hooks. Fridge needed defrosting. Emailed our concerns and got no response from them. Never again.
User:Margaret B
Trip type: Family
Grossly overcharged
11 Jun 2025
Really annoyed that the price they charged me was $90 more than that nights room rate when I looked afterwards. Annoys me that motels take advantage of people who don’t book ahead because they like to check out first. The room was not worth what we did pay. Bathroom needs a thorough overhaul. Just very budget, only redeeming feature the bed was ok.
User:John R
Trip type: Couples
Clean and comfortable venue in interesting North Queensland City
04 May 2025
Easy access to ground floor rooms. Accommodation is clean and spacious with comfortable beds, easy chairs and good space in bathroom. Could not hear noise from the highway outside but there was an occasional plane landing as this hotel is on the flightpath to Mackay airport.Plenty of restaurants in area - about 5 minutes drive.
User:Karen D
Trip type: Family
Beware.
03 Apr 2025
So disappointed with the dealings with this property. We were booked for a night enroute from Townsville to Kepple Island for a family event. recently. Flooding meant we had to cancel our plans. After ringing the property directly, we were advised that we could defer the nights accommodation. On reaching out to the property the next day, we were advised that there would be no refund or credit held. We were told that the third party we booked through would not refund the accommodation. Not true. We reached out to Qantas Holidays and they were understanding and accommodating - as was the property on Kepple Island. It was March Polo's decision to not provide a credit to allow us to visit our family at another time. Beware booking this property - extreme circumstances are upsetting in any circumstance - no joy with this property at all. Would not recommend.