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Crowne Plaza Surfers Paradise

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Crowne Plaza Surfers Paradise

locationSurfers Paradise, Gold Coast - QLD

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About Crowne Plaza Surfers ParadiseAbout Crowne Plaza Surfers Paradise

Location

The hotel is the perfect starting point for a host of recreational and entertainment activities that vary from theme parks to championship golf courses, international restaurants and non-stop nightlife. Situated just 3 km away from the city centre, the hotel is within walking distance of Broadbeach, surf beaches, Jupiters Hotel & Casino and the shopping centres. The theme parks, including Sea World, Wet'n'Wild Gold Coast, Warner Bros. Movie World and Dreamworld, can be found 10-30 km away. This hotel is 10 km from the train station and 25 km from Gold Coast Airport.

Facility

5 suites, 79 single rooms and 191 double rooms are located on 22 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a childcare service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most units include a balcony with sea views, where guests can relax and linger a while. Rooms have a double bed, a queen-size bed or a king-size bed. Guests may securely store their valuables in a safe. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. Equipped with a direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-accessible rooms can also be booked. Family rooms are available for parents with children.

Sport

A dip in the refreshing outdoor pool is not to be missed. Even on grey days, guests can always go for a swim in the indoor pool. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, tennis, a gym, table tennis, a spa, a sauna and massage treatments. Additional amenities include an entertainment programme for children with a number of fun activities.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Crowne Plaza Surfers Paradise Amenities at Crowne Plaza Surfers Paradise

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

1 km

Shopping opportunities

1 km

Golf Course

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

787

Very Good

851

Average

311

Poor

98

Terrible

77

Recent Reviews: 2124

  • User:Ahmad S

    Trip type: Business

    Freezing in Queensland in May and given a space heater as a solution

    rating09 May 2026

    While the staff here were professional, friendly, and did their absolute best, the structural issues with this property require urgent management attention. I made the mistake of relying on the brand’s global reputation without checking recent reviews, which I now see some of which echo my frustrations.The main issue was the climate control. I never thought I’d be freezing in Queensland, but my room was freezing cold on the first night. Despite cranking the thermostat, nothing changed. I notified the front desk the next morning, and while they sent maintenance who claimed it was "fixed," the second night was just as cold.As someone who usually finds Sydney winters mild, this was surprisingly unbearable. After demanding a solution, I was provided with a blanket and a manual space heater. Using a space heater on a carpeted hotel floor is a massive safety concern. Between the fire risk and a timer that required resetting every 20–30 minutes, I got almost no sleep during my three-night stay.I’ve stayed in everything from 5-star luxury to $100-a-night motels across many cities in Australia; even the cheapest motels had functional ACs. Had this been December rather than May, the lack of cooling would have been a health hazard. Management needs to address these basic infrastructure failings immediately.If Management is interested, I have videos of the thermostat showing the set temperature versus the room’s actual temperature as evidence. Anyway, never again at this hotel.

  • User:jbta2026

    Trip type: Family

    Has the potential to be amazing. Great location & lovely staff - but needs some major renovations in the bathrooms.

    rating23 Apr 2026

    Friendly hotel, lovely staff, great location. Tram outside & bus stop very close. Beach a short walk. Nice room but in desperate need of repair. Rusty bolt on the balcony door, could hardly open it. Shower screen was terribly mouldy. Beautiful pool but not enough sunbeds, yet space for more. Sunbeds uncomfortable. The fight for a sunbed ruined experience. Pool needs accessible toilets, as you had to dry off to walk through the lobby which was cold. The other toilets were down concrete steps to gym which was cold, desolate & unnerving. Palm trees need maintenance as branches falling. Good food service around pool. Unfortunately, kids & adults would slap pool noodles against the water, leading to loud, firework type noise that resonated throughout whole area. Loud & painful on ears. People were playing ball games, across the pool, which is horrible for those trying to swim/relax. They need signs stating no ball games/slapping pool noodles onto the pool surface. There were small children, as young as about 6, jumping around in the spa, unsupervised. The hotel was very cold inside which was particularly unpleasant in the restaurant at night. We only ate there once because of this but the restaurant food was lovely. We paid for 3 people to stay, and they only included breakfast for 2 which was strange. Would love to go back as the hotel a lovely feel, & staff were wonderful, but would want relaxing pool time, more sunbeds & no mould IHG Service, Owner at Crowne Plaza Surfers Paradise By IHG, responded to this review Hi jbta2026,Thank you for staying at Crowne Plaza Surfers Paradise and sharing your experience. We truly appreciate your business with IHG® Hotels & Resorts.Our goal is to provide the essentials that matter most, along with a little extra to make each stay comfortable. We’re truly sorry to hear that your special request for room allocations was not honored, and that this impacted your family’s experience. We understand how important it is to have rooms close together, especially when traveling as a group, and regret the inconvenience caused. Your comments have been shared with hotel management to help improve reservation handling and guest service.We value your input and welcome the opportunity to serve you better on future visits.Kind regards,Crisel V.Case ManagerIHG® Hotels & Resorts Service

  • User:Coastal28980900551

    Trip type: Friends getaway

    💫clearly the best review of all time🌟

    rating15 Apr 2026

    My name is Rex the third and i have the biggest creator is South Australia. Ive been to every con in every state in Australia and i can confidently say this place is the best. I was interacting with judith and gaby and they were so engaging! I love how open minded they are and I hope they shine with their beutiful cat and unicorn artistic ideas!- the brown and blue furry character

  • User:Diamond-Jules H

    Trip type: Friends getaway

    Lovely Hotel!

    rating15 Apr 2026

    Judith and Gabi were amazing!

  • User:Companion28469827873

    Trip type: Couples

    My time

    rating15 Apr 2026

    Had a lovely time at the Crowne Plaza! Very animal friendly hotel (:

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