Mantra Towers Of Chevron

Recent Reviews: 6554

• User:Rhiannon B

  Trip type: Family

  Very dirty

  14 May 2026

  Attached is a email I sent to them, they are not willing to reimburse anything so now I will be leaving this review anywhere I can.Dear Management of Mantra Chevron Towers, we are currently staying in your hotel, upon arrival I noticed that the bathrooms and floor has not been cleaned in some time, especially the main bathroom shower, we also had no hand soap in the ensuite which again showed that the room had not been cleaned. I do own a cleaning business myself so I know what is involved. There was no welcome book or even any biscuits that cheap hotels leave for you, no salt & pepper or anything that would be handy to have. We made a booking for 2 adults and 3 children, we open the door to the kids bedroom and there was only 2 single beds, we had to search for a fold out bed (which you can feel all the springs on). We weren’t aware that one of the beds wouldn’t be a proper bed especially for the price, and the main bed also being very uncomfortable & making my back problems worse. The next morning I told reception, also asked for more pillows as there wasn’t enough for 5 people & they said that they would bring up mattress toppers as well as pillows. I also tried to use the iron yesterday, I didn’t think to look under it & it has left brown marks on my clothes as it is burnt underneath. We went out to the theme parks, got back late. We found that no one had dropped off what was promised so again, I went to reception as we were heading out. We came back to find One mattress topper and 2 pillows on the floor near the door! Today is day 3 and it is the first time that someone has came around while we were out and possibly put clean sheets on the beds, I say this as 2 of the beds have disgusting sheets on them with brown stains. Nothing else was done at all, not even filling ip the coffee/hot chocolate. We paid over $1,400 to stay here for 7 days. I would like some reimbursement as this room in it’s state is not worth it, I haven’t even used the blankets because I’m worried about how long it has been since they have been washed. All these issues as well as not getting offered money back as the spa and pool is out of order. I will attach some pictures for reference. Thankyou, Rhiannon Brown

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• User:Gemmaa_jb

  Trip type: Family

  It will do, but nothing special.

  15 Apr 2026

  This accommodation is in a great location for families. There is a shopping complex next door which makes it easy to replenish groceries. It is also within a 10 minute walk to Cavill Ave and the Beach which is great without being in the midst of the chaos. A few things to consider.. the traffic noise is incredibly high. We stayed on floor 11 and the amount of horns/sirens all night long was high. The property itself was a bit aged with broken appliances and paint having been teared off the wall. We also didn’t receive a towel for our infant, which doesn’t sound too bad, until you realise that you don’t get new towels throughout your stay- you must wash the ones you have. It was super easy to collect the keys (from a location different to where you’re staying), but finding the location of the property was incredibly difficult. Turns out, I was supposed to have received a text message with clear instructions. This didn’t come through until I called to query the wifi (around 7pm the night we checked in). The pool was excellent and kept the kids entertained for hours. We don’t regret staying here. It served its purpose fine. Would we stay again? Probably not.

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• User:lyc32017

  Trip type: Business

  Poor cleanness

  01 Apr 2026

  Great location, reception staffs are friendly, but terrible sanitation and hygiene, i have never been to a hotel room with that many cockroaches and tiny flies, kill a few and still see a few daily....Stayed two weeks for work, had two cleaning service but still some dead ones on floor not clean up. Mantra Towers of Chevron, Guest Services / Front Office at Mantra Towers of Chevron Surfers Paradise, responded to this review Dear Guest,Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience was affected by insects. Our Mantra units had pest control attend within the past two weeks. Your feedback is valuable and we will review the rooms again. Thank you for your kind feedback about our friendly staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sylvia Ambrose - General Manager

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• User:Owen S

  Trip type: Family

  Chevron Towers getting tired

  19 Mar 2026

  After having multiple stays at this resort over the years it is showing signs of needing some upgrades and refurbs, two bedroom unit we had certainly does not sleep 6. Kitchen facilities are quite ordinary and do not allow room for groceries or food storage.Overall the room itself really needed a good clean and the resort itself could really do with some care & maintenance. Mantra Towers of Chevron, Guest Services / Front Office at Mantra Towers of Chevron Surfers Paradise, responded to this review Dear Guest,Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our 2-bedroom apartments are only equipped to sleep 5 as mentioned on our website, we apologise if this was not clear. Mantra works closely with the unit owners to provide a comfortable room for our guests, and we appreciate your feedback in how we can improve in certain aspects. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Sylvia Ambrose - General Manager

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• User:Bbeecc131

  Trip type: Family

  Great stay ☀️

  10 Jan 2026

  We had a 3 bedroom apartment. So spacious and great views. Really surprises with how nice it was. Only issue is parking you are not guaranteed a space and it can be hard to get a place. Be mindful of this. Mantra Towers of Chevron, Guest Services / Front Office at Mantra Towers of Chevron Surfers Paradise, responded to this review Dear Guest,We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sylvia Ambrose - General Manager

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