Mercure Gold Coast Resort

Recent Reviews: 1772

• User:FrequentFlier623713

  Trip type: Family

  Awesome Resort and Pool!

  17 Apr 2026

  Loved the one bedroom apartment and had an amazing time in the pool! They have big bean bags you can relax on and the pool bar serves to the pool area. Loved it! Ben C, at Mercure Gold Coast Resort, responded to this review Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our one-bedroom apartment and the pool facilities, including the bean bags and pool bar service. Your satisfaction is our priority, and we look forward to welcoming you back soon.Best regards,Mercure Gold Coast Resort

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• User:Des M

  Trip type: Business

  SMELLY OVERRATED OVERPRICED

  27 Feb 2026

  This property is jaded and disappointingly shabby, very 1960sSteep stair climbs to rooms. Room smells musty and lets in rain water. Shower over narrow bath, dysfunctional door locks and generally worn out. Don’t stay here. You can do better elsewhere Ben C, at Mercure Gold Coast Resort, responded to this review Thank you for sharing your feedback regarding your recent stay. We regret that your experience did not meet your expectations, particularly concerning the condition of your room and the amenities provided. Your comments are valuable, and we will take them into consideration for future improvements.Kind regards, Mercure Gold Coast Resort

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• User:TrySmiling

  Trip type: Family

  Afflicted with Gold Coast apathy

  01 Feb 2026

  Quite a disappointing experience, but sadly par for the course at Queensland's Gold Coast. For a tourist driven town it's surprising that there is such a low standard of hospitality staff training and practice. Don't want to waste much more of my time on this place and won't be staying there again. But here's the basics. - have Accor Status but 'member rates' on website were more expensive than any other OTA, that's the opposite of a 'loyalty' program to me, with them trying to extort guests who book direct. Staff at hotel check in had zero input or advice around this, it was like I'd asked a question in a foreign language. - room was very basic for $400 a night. Free to air on tv only, Android compatibility only on streaming despite Apple being owned by majority of Australians. - guests only receive 1.5 pillows each (3 on a bed) and no extra spare pillows in room. Towels virtually threadbare and small. Motel level amenities really. - F&B experiences exceedingly frustrating. At pool, a QR code is used, and you manually input a table number for delivery. But staff were so clueless they could not deliver to the correct table. They dumped ours at another table where guests proceeded to eat from the plate, then when the mistake was realised the waitress picked it up and gave it to us like nothing had happened... Seriously. - there is no room service, but you can order from an onsite restaurant then go and pick it up. Why they cannot organise delivery to room is amazing to me to begin with, but even the pickup experience was an ordeal of incompetence, with them getting the order wrong repeatedly and missing items. When the food did get back to room the quality of the meal and presentation was atrocious. For the prices they charge for very basic food, they should be ashamed of the experience they provide. I recommend ordering takeout from a local business instead. - the pool was fine, but the hot tub was tepid at best. - location is maybe good if you're playing golf, but there's better spots if you have zero interest in golf. - breakfast was passable, but very small indoor table space only. Even getting down there before 7am on a Sunday morning there was only room outside in the heat. - Overall if you have travelled and experienced competent hospitality elsewhere in the world, you'll feel let down by the 'bare minimum' nature of this hotel. - I would regard it as suitable only for a very short stay if you have something to do in the area and better spots are not available. Ben C, at Mercure Gold Coast Resort, responded to this review Thank you for taking the time to share your feedback regarding your recent stay at Mercure Gold Coast Resort. We value all guest comments as they are essential for our ongoing improvement.I regret to hear that your experience did not meet your expectations, particularly regarding the standard of hospitality and the amenities provided. We take pride in our commitment to service excellence, and it is concerning to learn that our team did not meet this standard during your visit. Your comments regarding the pricing of our member rates will be reviewed as we strive to ensure that our guests feel valued. I also acknowledge your remarks about the room amenities and the challenges you faced with food and beverage service. It is important for us to provide a comfortable stay, and I sincerely apologize for the inconveniences you encountered. Your feedback will be shared with our team to enhance our service delivery.We appreciate your insights and hope to have the opportunity to provide a better experience in the future.Best regards,Mercure Gold Coast Resort

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• User:HobartianExplorers

  Trip type: Couples

  Rooms average, grounds, pool and staff are great

  20 Jan 2026

  Third visit and still needs room renovation. Pools,grounds,parking and staff are great. Rooms smell mouldy and need renovating. Staff were 10/10 very helpful. Bathroom window dirty and old decor. Wont be back as the mould smell was too much this time. Up for sale so hopefully new owners ill upgrade rooms. Ben C, at Mercure Gold Coast Resort, responded to this review Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our staff and facilities. However, we regret to learn that the condition of your room did not meet expectations. We value your input and will take it into consideration as we continually assess our accommodations. We strive to provide a comfortable environment for our guests and your insights are invaluable in this regard.Best regards,Mercure Gold Coast Resort

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• User:Monica C

  Trip type: Family

  It was okay.

  10 Oct 2025

  We stayed here for 5 nights, and overall it was okay.Pros:- Location was perfect, just outside surfers away from the chaos but 20 mins to all the theme parks- Pool was huge, there was a little one, a spa and 2 x normal size pools- Buffet breakfast was adequate- Credit you get at checkout if you don’t get your room cleaned.- Free parking- Laundry facilities for each block ($3 wash and $3 dry) and easily accessibleCons:- No lifts so ask for a ground floor- No bottle of water in the room but there was filling station near the pool area- Limited food menu, could add more to it..- Slightly overpriced food and beverage, better off getting uber or driving to surfers paradise- There’s a kids/games room which needs a little more activities or toys for the kids, it’s such a big, wasted space and upgrading this room a bit would make this resort absolutely kid friendly.There was two occasions which could have been better handled by staff but wasn’t hence the rating of 3 stars:- Order never arrived in the pool area, 45 mins for a drink and wings and it wasn’t until I followed up inside that they advised the tickets were not printing.- Requested fresh towels and toilet paper from reception as room hadn’t been cleaned and nothing arrived or resolved until day before check out. On second request we were notified that we had the clean for green sign which is fair enough, we then removed for that day and we were told cleaner would return before 4pm that day, but no one came. Rang reception after 4pm to request even just fresh towels and still nothing came. Had to go to the pool area to get towels and to the shops to get toilet paper as I simply couldn’t have another conversation with reception at this point. I then sent my husband in the morning to request yet again for the room to be cleaned, and when we returned it was finally cleaned and basic essentials stocked up.In the interest of fairness and transparency, we did get a credit of $30 on checkout as the rooms were not cleaned.Would we stay here again?Probably not. Whilst the miscommunication with staff wasn’t enough to really ruin our holiday, it was enough for me to say that we won’t stay here again.There are a lot of options/accomodations in the Gold Coast / Surfers Paradise area for the same price or less which would be more accomodating. Ben Carroll, Guest Services / Front Office at Mercure Gold Coast Resort, responded to this review Thank you for taking the time to share such a detailed and balanced review of your recent stay with us. While I’m pleased to hear you enjoyed aspects of the resort — including our peaceful location, extensive pool facilities, buffet breakfast, complimentary parking, and laundry access — I’m truly sorry that several service shortcomings impacted your experience.What you’ve described around the delays with your poolside order and the challenges in receiving housekeeping support does not reflect the standard of service we strive to deliver. Your feedback highlights clear communication gaps that should not have occurred, and I sincerely apologise for the inconvenience and frustration this caused. The delays in providing fresh towels and amenities, especially after multiple follow-ups, are unacceptable and we are addressing this directly with our teams to ensure this does not happen again.We also appreciate your comments regarding areas where we can enhance the guest experience, such as the kids’ playroom and our menu variety. These suggestions are genuinely helpful as we continue to plan improvements across the resort.I’m glad our team were able to offer a credit on departure, but I understand this does not undo the inconvenience you experienced, nor fully restore your confidence in returning. While I regret that we fell short of your expectations this time, I truly appreciate your honesty and the chance to learn from your stay.If you would consider returning in the future, I would welcome the opportunity to personally oversee your stay and ensure it reflects the warm and seamless experience our resort is known for.

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