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Novotel Surfers Paradise

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Novotel Surfers Paradise

locationSurfers Paradise, Gold Coast - QLD

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About Novotel Surfers ParadiseAbout Novotel Surfers Paradise

Location

The hotel is located in Surfers Paradise, where visitors come to enjoy sunny beaches, water sports, shopping, dining, Gold Coast theme parks and energetic nightlife. The resort is situated in the heart of this playground, next to the Centro shopping complex, and just a stroll from Cavill Mall and the beach.

Facility

401 rooms and 3 suites are located on 36 storeys and can be reached by lift. Multilingual staff at the 24-hour reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For guests' convenience, units include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a telephone, a television with satellite/cable channels and WiFi (for a fee). The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer is also provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. For those who wish to stay active while on holiday, the hotel offers tennis. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and hydrotherapy treatments. Evening entertainment includes live music.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Breakfast, lunch and dinner are available. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Novotel Surfers Paradise Amenities at Novotel Surfers Paradise

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

250 m

Centre

250 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

447

Very Good

485

Average

282

Poor

94

Terrible

132

Recent Reviews: 1440

  • User:Courtney S

    Trip type: Friends getaway

    Appalling!

    rating18 May 2026

    Upon arrival everything appeared ok to the eye. Upon attending our room, the bath/shower was dirty, the bathroom door didn’t close properly. There was a brown stain on the sheet. The houseman attended to change the sheet and made a comment to the effect that the cleaner hadn’t done the bed. Upon attending the buffet breakfast. There were maggots located in the bottom of my tea cup. The staff were apologetic but didn’t close the area off. Unless you want to sleep on dirty beds and ingest maggots do not stay here.

  • User:Parrallax

    Trip type: Solo travel

    Great location, average hotel

    rating14 May 2026

    Except to location, views and convenient parking everything is ordinary about this hotel. The room may have updated at some point but already looks dated and uninspiring although clean. One simple thing in life is shower pressure and it was attrotious and please don't have glazed slippery tiles in the shower areas please. The breakfast and the breakfast hall again jaded and uninspiring. Top location and a safe brand is all you get.

  • User:Craig0

    Trip type: Family

    The Old Girl is hanging in there.....just

    rating15 Apr 2026

    Stayed here for 6 nights in Easter School Holidays so that I could attend a sporting carnival for my daughter.The hotel definitely wins with its location - it is in the absolute heart of Surfers Paradise with the beach, shops, transport all at your fingertips. The hotel adjoins The Paradise Centre, so for anyone of a certain age you'll remember this as Grundy's. What this means is that the hotel is a remnant of a bygone era - when mullets, meter maids and Speedos ruled the Gold Coast. You'll still get the full experience today though, nightclubs/bars/entertainment venues being very close by, which you will definitely hear at night no matter what room you are in.I think these days the hotel seems to be a magnet for tour groups, or sporting clubs that need bulk rooms at a time, not that there is anything wrong with that. It just means that you'll be waiting a long time for lifts at certain times of the day. Rooms are fine, I would say they are of varying quality depending on what level you stay on - and there are definitely quite good views to the beach. Rooms are serviced each day as well, but this is a bit hit and miss in terms of number of towels, emptying bins etc. Staff are relatively friendly and appear willing to help out in general which is a plus.One thing I would definitely point out is that if you don't get the breakfast included in your rate, DO NOT pay for it - it is something like $42 per person and is simply not worth anything like that - it is a very lackluster offer both in food and overall amenity.Would I stay here again? If I absolutely had to I would for one night. But there are plenty (and I mean plenty) of other more modern options available if you are keen to stay in Surfers.

  • User:344blankas

    Trip type: Solo travel

    Good Novotel standard with stunning views

    rating21 Mar 2026

    This 36-stories high Novotel is right in the heart of Surfers Paradise and it’s really worth getting a higher-floor executive room because the views are unobstructed and stunning. The room was also rather large as was the bathroom and the wood floor gave it a really classy, modern feel. Loved the little balcony as it was the perfect spot to enjoy the morning coffee.The hotel also has a well equipped gym and generally brings the Novotel standard very solidly. It misses of course the little personal touches of more boutique hotels due to its size but the staff were always kind and helpful.

  • User:Becky C

    Trip type: Family

    Great would return

    rating28 Feb 2026

    Great location close to sea, city and sights. Highly recommend the breakfast buffet has everything hot and cold you could want. Beds large and comfy, sea view room which was spectacular at night. Staff very friendly and helpful, unfortunately maid service came after 4pm so we had to use same wet towels from day before. Swimming pool was warm and great for our son.

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