Oaks Gold Coast Hotel

Recent Reviews: 292

• User:algerro

  Trip type:

  Cleanliness is not their priority

  22 Apr 2026

  If you want a clean and maintained property please look elsewhere.This accusation was not cheap and definitely did not life up to expectations.Lack of maintenance and care are clearly evident and boxes of food scraps remained in main hallways for the entirety of our stay.Spa bath was full of mould.The list goes on.

• User:marlynellapacione

  Trip type:

  Disappointed for an overnight stay value didnt meet the standard for a pricey room

  05 Apr 2026

  We stayed at Oaks Gold Coast Hotel for an overnight trip to unwind and enjoy a relaxing short holiday. The location is excellent—very convenient and close to everything in Surfers Paradise. Having the tram right in front of the hotel made getting around very easy, which we really appreciated.The customer service was also great, and the staff were friendly during our stay. We arrived for a late check-in after spending the whole day driving around the Gold Coast.When we entered the room, we were quite surprised and disappointed because it looked different from the photos shown when we made the booking. The room appeared quite old and worn, and unfortunately it seemed like it might not have been used or cleaned properly for a while. We noticed several pests and cockroaches in the kitchen area, which was very unpleasant and unexpected.We were not able to raise this concern with reception at the time because there was a lot happening at the hotel that evening, including an ambulance attending an incident, and the area seemed quite busy. Because of this, we just left it as it was, went out for dinner, came back later to sleep, and then checked out the next morning.Overall, the location and service were good, but the condition and cleanliness of the room did not match what was advertised and for the worth we paid for the room which was disappointing which what was meant to be a relaxing stay. Hotel Manager, General Manager at Oaks Gold Coast Hotel, responded to this review Dear Marlynellapacione,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.I wish to apologise for any short comings you received whilst staying with us and do apologise for any inconvenience this caused. We always strive for people to have a memorable stay and on this occasion we have let you down. Your comments have been passed onto our Maintenance team to rectify so our Guests can enjoy their stay with us.Thank you again for your time.We hope that we can Welcome you back to Oaks Gold Coast Hotel in the near future.Sincerely,Brett HohnCluster General Manager Minor Hotels Gold Coast

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• User:Caz_Mitch

  Trip type: Couples

  Book Elsewhere

  13 Mar 2026

  Would not recommend this hotel Unfortunately this was one of our stays in a package deal from our Travel Agents.The room we had was large and spacious and had an amazing view from the balcony. These are the only positives.Room is dated, furniture old and needing replaced,. Carpets throughout which is not very hygienic.Dust on mirror frames, skirtings, and furniture.Had a damp and musty smell to the room.Even the lifts and foyer need a good clean.Maid service is non existing, unless you pay for it separately. Even the lifts and foyer are not cleaned daily ( or not at all in the 3 days we were there). Hotel Manager, General Manager at Oaks Gold Coast Hotel, responded to this review Dear Caz_Mitch,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.I wish to apologise for any short comings you received whilst staying with us and do apologise for any inconvenience this caused. We always strive for people to have a memorable stay and on this occasion we have let you down.Thank you again for your time. With regards to booking through your Third-party Travel agent they often will remove the Housekeeping service to reduce the costs for you. We do have Maid service and I do thanks you for voicing your opinion.We hope that we can Welcome you back to another one of our Hotels on the Gold Coast in the future.Sincerely,Brett HohnCluster General Manager Minor Hotels Gold Coast

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• User:Ayse_Kca

  Trip type:

  Absolute BEST staff, and perfect location, great view. Great stay

  27 Feb 2026

  My stay here was absolutely unforgettable from beginning to end and Rachel definitely deserves the full credit for it! I was welcomed by her with a warm smile in the morning - arrived early and she offered me to store my bag, then lovely Jesse gave me a call when my room is ready. My room was seeing the beautiful ocean, i watched the sunrise and sunset from my balcony. Room was perfectly clean and fresh. I honestly loved that a little bit of vintage vibes of the hotel room as well. The location is also absolutely perfect, tram stop is just in front of the hotel, so the transport was also such an ease here. Finally, again - Thank you Rachel for your incredible hospitality, you truly made me feel at home. Hotel Manager, General Manager at Oaks Gold Coast Hotel, responded to this review Dear Guest,Thank you for your five-star review, we pride ourselves on our friendly service and look forward to sharing your feedback with our guest service agents, we know they will be delighted. It is feedback such as yours that inspires our staff to deliver higher levels of customer service each and every stay. I will pass on your wonderful comments to Rachel.We can’t wait to greet you with a warm welcome on your return.Kind Regards,Brett HohnCluster General Manager Minor Hotels Gold Coast

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• User:Ice25

  Trip type:

  Rainy weekend but sunny staff

  19 Feb 2026

  Although we had a rainy weekend at the GC the staff were very accommodating , informative, and friendly. We were a little upset with the weather but our interaction with the staff turned our frowns upside down . Great service and location will return Hotel Manager, General Manager at Oaks Gold Coast Hotel, responded to this review Dear Guest,Thank you for your five-star review, we pride ourselves on our friendly service and look forward to sharing your feedback with our guest service agents, we know they will be delighted. It is feedback such as yours that inspires our staff to deliver higher levels of customer service each and every stay. We can’t wait to greet you with a warm welcome on your return.Kind Regards,Brett HohnCluster General Manager Minor Hotels Gold Coast

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