Pinnacle Holiday Lodge

Recent Reviews: 171

• User:James N

  Trip type: Family

  Disorganised, rude staff, no respect for our privacy.

  11 Mar 2026

  This motel is in an excellent location and the room was spacious clean and tidy. It was also fairly reasonably priced. Unfortunately we had a very bad experience here on this occasion. I cannot express my frustration enough at the way we were treated by the housekeeping staff, and the severe lack of organisation. We initially booked for one night and booked online for a second night in the morning. I went to speak to someone on the reception desk to confirm if we needed to move rooms (which we were more than happy to do). For a start, there was no one on the reception desk for the three days we were there. No response to my emails asking if we needed to move rooms. No answer on the phone either. (They still have not responded to any of my emails). We were not the only guests expressing our frustration at the lack of customer service representatives. My girlfriend and I were laying in bed, and our front door is opened without anyone knocking. There are three men stood outside my room saying they thought it was empty. I was understanding and let it slide despite the disrespectful invasion of our privacy. However they went on to disturb us on another two occasions, pounding on the door very loudly at 9:30pm while we were in bed. I was interrogated by two men on if I had even booked to be there, and was made to feel very uncomfortable. Suddenly they explained it was a misunderstanding and left. I put my clothes on and went to speak to someone on the reception desk but obviously no one was there. The housekeeper then lied to my face explaining they meant to knock on the door adjacent to us, which I know to be a complete lie. I am a manager in a hotel, and well travelled, and I have never been treated so poorly anywhere else in my life. It’s unacceptable to have no member of staff available for three days while there were many guest staying here. The place was left completely unattended as far as I can tell.It’s interesting that despite not responding to any of my emails or calls, they were organised enough to charge my card this morning for the second night. Utterly disappointing. I would urge anyone staying in halls gap to try somewhere else if you want to feel welcome and your privacy respected,

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• User:Carly H

  Trip type: Couples

  Needs maintenance

  01 Dec 2025

  Very old rundown propertyPrime locationPay at property on booking.com however money was taken out of account before we arrived, we would prefer to pay cash but we’re not given the choice Spa not workingGas fire not working Some down lights not working Not very clean, dead flies around and dustMOULD ++ in showerGardens untidy and not maintained No lighting at night outside On a positive note……This facility is in prime location (should be a goldmine)The shower had good pressure Car park right outside unit Spacious rooms

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• User:Crowded2012

  Trip type: Couples

  Please do not stay here. Very sad that it has been let go so badly!

  24 Oct 2025

  We have visited Halls Gap for many many years! We love this little place and all it has to offer. We recently booked a 4 night stay at the Pinnacle Lodge and were really looking forward to our stay. Check in required us to phone reception as other reviews we have read. Even though the sign in the door says reception is open for hours during the day. Manager eventually turned up, we got our key and proceeded to our unit. All appeared ok, old but that’s ok. Unpacking, freezer has not had attention for some time, obvious. Shower , we could hear dripping quite quickly, but we could deal with that. Unit really needs an update but we can deal with that. However,when I looked at the shower after returning from dinner later that night, there was an enormous amount of mould on the tiles, corners, door, and everywhere!!! I felt sick just looking at it! Further to the shower, my husband tried to turn off the drip to no avail. Next morning, my husband needed a towel or cloth to be able to turn the taps in the shower. The when he finished could not turn the taps off, running quite fast. I could not have a shower in this disgusting condition with SO MUCH mould! Such an awful and dangerous to health! We contacted the Managers phone to let him know about the plumbing situation, promised a phone call, but after 4 hours nothing! We then decided we could not stay another night in this accommodation with health risks. Also test and tag electrical items 2 months out of date. We went to Reception but still had to ring the manager. He eventually turned up, after the cleaner spoke to us. I am sorry, not sorry, but I struggled with the stench of body odour in the office. So much I was almost sick! We wanted a refund, as we had decided to just go home! It took almost an hour of negations, with a refund of the last 3 nights. Very little regard from management except for continued offer of another room! We did not want another night in this venue! We can not believe the neglect of this place! We love Halls Gap, but I’m not sure I want to return.

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• User:Susanne L

  Trip type: Family

  Poor Quality Accommodation

  05 Oct 2025

  Do not waste your money staying here.Very below basic stsndard, and the owners/management were not interested in doing anything about our concerns. The frying pan was well past it's use by date. One of the screws to hold the legs on was missing. If it had been used for hot liquid it could easily have tipped over and seriously burnt someone. There is a huge problem with the plumbing. At first we thought that someone was banging on the wall, as there was a loud banging for 10-15 seconds. This happened at least 5 times from arrival right up until 11 PM !!! We couldn't sleep! There are 3 hot water services outside the room - the bottoms are clearly rusting out.The handbasin wouldn't drain properly. The shower needed scrubbing. I've stayed in places all over the world and paid less but had better service

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• User:942mitchk

  Trip type: Family

  Disgusting

  20 Sept 2025

  Filthy, run-down, rude. This place is nothing short of a dump. The only thing more disgusting than the state of the rooms is the owners attitude towards his guests. Upon arrival you are greeted with the saddest looking basketball hoop and playground that would look more at place in an abandoned prison yard. Reception will not be attended by anyone, at any time of day. Instead you have to call the owner, who was rude and abrasive, and hope that he is around so you can get your room key. It only gets worse once you get inside your room. I can deal with old/ outdated accomodation, doesn’t bother me and can even be charming. But this place feels like a tourist cash grab that has no effort put into maintenance or cleaning. If I could describe the bathroom in one word it would be; Mouldy. There is mould everywhere. On the window, on the walls, in the shower. Every corner of the bathroom has some form of mould accompanying it. And this wasn’t just because we were unlucky enough to get a room that had been neglected; our family stayed in 4 rooms between us and each one was mouldier than the last. Once you get past the mould there’s the dust. Nothing other than the kitchen table and bench has been wiped down or cleaned, every light fitting was covered in a thick, oily layer of dust. The dead blow flies on the window sill were the most charming thing about this place. The place next to my parents also had a smashed window. Granted, this may not have been the owners fault but the large shards of glass left in the garden bed (where children would play next to and walk past) and the pathetic attempt at boarding the window up speaks volumes about the owners carelessness and incompetence. I highly recommend you find alternative accommodation and I hope that given the amount of bad reviews for this place it gets taken over by someone who actually cares about the town and it’s tourists other than just trying to make a buck. DO NOT STAY HERE.

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