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Mercure Resort Hunter Valley Gardens

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Mercure Resort Hunter Valley Gardens

locationPokolbin, Hunter Valley - NSW

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About Mercure Resort Hunter Valley GardensAbout Mercure Resort Hunter Valley Gardens

Location

This hotel is located in Pokolbin.

Facility

The hotel has a lift and features 72 rooms, including 4 suites and 57 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. All rooms are carpeted and include a double bed or a king-size bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite and pay-per-view channels, a radio, an alarm clock and WiFi are provided as well. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex guarantees comfortable swimming with its soothing salt water and children's swimming area. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, crazy golf, golf and horse riding. Sport and leisure facilities at the hotel include a gym, billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Mercure Resort Hunter Valley Gardens Amenities at Mercure Resort Hunter Valley Gardens

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Saltwater Pool

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

396

Very Good

509

Average

230

Poor

73

Terrible

65

Recent Reviews: 1273

  • User:booyeahSydney

    Trip type: Couples

    Demoted

    rating02 Apr 2026

    Booking not honoured. Sent to second rate hotel 1km away.

  • User:FJVLS

    Trip type: Couples

    A Generally Nice Property, Yet A Bit Pricey

    rating18 Mar 2026

    Did an overnight here as part of a fairly quick tour on Hunter Valley. This is a nice property with full amenities. To be fair, we didn’t use many of the amenities. We booked simply because we could book just a Friday night vice the whole weekend (not via Accor, but instead through Expedia). For context, we traveled with two large suitcases for a several week trip Down Under. This shaped our view of room sizes and bathroom counter space. What we liked:- Large, clean, comfortable room. Plenty of room for our gear, and plenty of counter space.- Central location for Hunter Valley. Easy access to hundred plus wineries, adjacent to trendy shopping village and small amusement park.- The jetted tub. It’s an oversized bathtub for 1. Other notes:- There is not an in-room safe.- Plenty of parking, yet spots are quite narrow.- They offer rental bikes. We don't recommend it (theirs, or anyone's) since the ride to wineries is on the shoulder of a high speed highway.For us it was the ultimate dilemma of availability. Was this property worth $500 AUD a night? Generally, no. Yet it was a Friday night for 1 night and they were the only property playing ball. Our value number for the amenities and quality is closer to $300 AUD on a less demand night.

  • User:M5842GLbrianb

    Trip type: Couples

    Couples wine country trip

    rating09 Feb 2026

    The staff at the Mercure was fabulous. We were treated to two nights with our relatives when visiting them in Australia. Overall things appeared in good order;the pool, spa, sauna room, recreation are (one of our favorites), library, grounds and rooms. As with any large complex little things needed attention but really did not impact our stay. Rooms were clean and bedding, towels, water pressure etc were good. There were plenty of parking spaces, convention rooms and conference centers to accommodate any type of wedding or business meetings.

  • User:Jay W

    Trip type: Couples

    Sewerage smelly room with garbage smell from fridge

    rating09 Feb 2026

    Began with door not opening. Twice we had to go back to get another key and still would not open.Bathroom smelt of sewerage which made our room smell lovely. NOT!From behind the toilet floor was constantly leaking. Never got wiped, great cleaning.Dead bug in the shower that never got cleaned the 3 nights we stayed. Floor in the bathroom was not clean.The Fridge!!!!Not only not clean but smelt of rotten garbage. All our food and drinks that was in the fridge we had to throw out from the stench from the fridge.Buffet breakfast $35. Hashbrowm dry and cold, baked beans brownish colour so did not touch it, fruit did not look fresh at all.Cereal either corn flakes or muslie. WOW!Not much choice for what you pay.Mind you breakfast opens at 7am and we arrived 7.15am. Surely the food could have been warm and food could looked more fresh.You wonder if management ever comes and check. Or is there management at all.We are shocked that Mercure Hotel can have such a filthy hotel

  • User:J_Eats

    Trip type: Family

    Very Dirty Rooms-No what you would expect from a 4+ star hotel

    rating04 Dec 2025

    This hotel has a 4 and a half star rating so we were expecting a clean, comfortable hotel with good facilities. Unfortunately, this was not the case. The rooms were run down and in need of maintenance e.g. holes in insect screens.They were also disgustingly dirty. Only the center of the room was vacuumed. There was lots of dirt and dust on the shelves and bathroom accessories (see photos).Not only that, there were lots of live and dead insects (especially woodlice) all around the edge of the room (see photos). It was obvious that they had been there for a long time.I spoke to the receptionist twice and she promised that the room would be cleaned correctly but nothing happened.My family member was in another room and they had exactly the same situation with dead insects.On a positive note, the bed was very comfortable.

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