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Oaks Cypress Lakes Resort

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Oaks Cypress Lakes Resort

locationPokolbin, Hunter Valley - NSW

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About Oaks Cypress Lakes ResortAbout Oaks Cypress Lakes Resort

Location

This apartment hotel warmly welcomes guests in Pokolbin.

Facility

The apartment hotel has a lift and features 126 rooms, including 17 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a babysitting service, a childcare service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. The wide range of activities offered at the apartment hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, crazy golf and golf. Sport and leisure facilities at the hotel include a gym, billiards and aerobics. A spa, a sauna and massage treatments are available in the wellness area. Entertainment options and leisure facilities include an entertainment programme and live music.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet and lunch are served every day. There are meals available for those with special dietary requirements: diet meals and children's meals. The hotel also offers special catering options.

Amenities at Oaks Cypress Lakes Resort Amenities at Oaks Cypress Lakes Resort

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1003

Very Good

804

Average

486

Poor

297

Terrible

192

Recent Reviews: 2782

  • User:cindytA9728JV

    Trip type:

    Perfect stay to completely unwind

    rating23 May 2026

    Our stay was honestly stunning. From the moment you arrive the atmosphere is tranquil the amenities are clean and easily accessible.From the nature walks and views, the spa and hot pools, full gym and sporting optional extras like a tennis court, I honestly cannot wait to book Elysia Retreat again.All staff were helpful and friendly. The free shuttle bus between Oaks Cyprus and Elysia Wellness is perfect for a later dinner and drinks options. Elysia is honestly impressive and well worth the price tag. Cypress Lakes Front Office , Guest Services / Front Office at Oaks Cypress Lakes Resort, responded to this review Dear Cindy,Thank you for sharing such a wonderful review.We’re truly delighted to hear that your stay was the perfect opportunity to unwind and that you enjoyed the tranquil atmosphere from the moment you arrived. It’s fantastic to know that the facilities, nature walks, spa, and wellness offerings all contributed to such a relaxing experience.We’re also pleased that our team made you feel welcome and that the shuttle service between Oaks Cypress Lakes and Elysia Wellness Retreat added convenience to your stay. Your kind words about Elysia and the overall experience mean a great deal to us.Thank you again for your feedback — we look forward to welcoming you back for another peaceful and rejuvenating escape.Kind regards,PriyankaFront Office SupervisorOaks Cypress Lakes Resort

  • User:mitchhood89

    Trip type:

    Bed very uncomfortable but nice location

    rating23 May 2026

    The location is quiet and really beautiful unfortunately our bed was really uncomfortable almost unbearable. Cypress Lakes Front Office , Guest Services / Front Office at Oaks Cypress Lakes Resort, responded to this review Dear Mitch,Thank you for taking the time to share your feedback.We’re pleased to hear that you enjoyed our beautiful and peaceful location. However, we’re very sorry to learn that the comfort of the bed impacted your stay. A good night’s sleep is so important, and we regret that we did not meet your expectations in this regard.Your feedback has been noted and will be shared with our team as we continue to review and improve our guest experience.We appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Kind regards,Priyanka Front Office SupervisorOaks Cypress Lakes Resort

  • User:linda m

    Trip type: Couples

    10 out of 10

    rating05 May 2026

    We recently stayed at Oaks Cypress Lakes Resort for our wedding anniversary and had an amazing experience from start to finish.The staff couldn’t have been more helpful and welcoming. On arrival, we were surprised with an upgrade and a complimentary bottle of wine, which made our anniversary feel even more special.Our unit was outstanding — spacious, comfortable, beautifully presented, and had everything we needed for a relaxing getaway. The location was perfect too, close to all the wineries, restaurants, and attractions in the Hunter Valley.The entire resort felt truly 5-star, with fantastic facilities and a peaceful atmosphere. We loved every minute of our stay and can’t wait to return ASAP. Highly recommend for anyone looking for a relaxing and memorable getaway! Cypress Lakes Front Office , Guest Services / Front Office at Oaks Cypress Lakes Resort, responded to this review Dear Linda,Thank you so much for your incredible 10/10 review!We’re absolutely delighted that you chose to celebrate your wedding anniversary with us and that it was such a memorable experience from beginning to end. It’s wonderful to hear that our team made you feel so welcome, and that the upgrade and complimentary wine helped make your special occasion even more meaningful.We’re also thrilled that you enjoyed your spacious and beautifully presented villa, along with our peaceful surroundings and convenient location in the heart of the Hunter Valley.Your kind words truly mean a lot to us, and we’re so pleased we could provide a relaxing and memorable stay. We can’t wait to welcome you back again soon for another special getaway! Kind regards,KeashaOaks Cypress Lakes Resort

  • User:Gthere

    Trip type:

    Golf experience

    rating03 May 2026

    Could not get a game , something funny about the booking system . I even tried for nine holes and told on the phone booked out. I went down and had a look, it was not booked out Cypress Lakes Front Office , Guest Services / Front Office at Oaks Cypress Lakes Resort, responded to this review Thank you for your feedback.We’re very sorry to hear about your experience with the golf booking process, and we understand how frustrating this must have been—especially when availability didn’t appear to match what you were advised. This is certainly not the experience we want our guests to have.Your comments have been shared with our Golf team to review the booking system and ensure better accuracy and communication moving forward. We will be looking into this matter to understand what may have caused the discrepancy.We do hope to have the opportunity to provide you with a much smoother golf experience on your next visit. Thank you again for bringing this to our attention.Kind regards,Oaks Cypress Lakes Management

  • User:Jessandmase

    Trip type: Family

    The best all inclusive wedding venue!

    rating02 May 2026

    We had the most incredible experience at Oaks Cypress Lakes Resort for our wedding and it truly wouldn’t have been the same without our coordinator, Jake.He went above and beyond from start to finish. No issue was ever too big, and he made everything feel effortless. He felt more like a friend than a coordinator and worked tirelessly all day to make sure everything was perfect.All of the staff were so genuinely happy and excited for us, and went out of their way to make our day so special.The rooms were great and having everyone on site was so wonderful, we still had space from each other but could easily meet for dinners etc. Our guests are still raving about the buffet breakfast two weeks later lol. We wish we could do it all over again, we wouldn’t change a single thing. Cypress Lakes Front Office , Guest Services / Front Office at Oaks Cypress Lakes Resort, responded to this review Dear Jess and Mase,Thank you so much for your beautiful review!We’re absolutely thrilled to hear that your wedding day was such an incredible experience—what a special occasion to be part of. Jake will be so pleased to know the impact he had; your kind words about his dedication and support truly mean a lot.It’s wonderful to hear that our team helped make the day feel seamless and memorable, and that your guests enjoyed their stay, especially the buffet breakfast! Having everyone together on-site really does make for such a unique and enjoyable experience.We’re so honoured you chose to celebrate with us, and we wish you both a lifetime of happiness. Kind regards,Keasha

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