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Arrow On Swanston

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Arrow On Swanston

locationMelbourne CBD, Melbourne - VIC

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About Arrow On SwanstonAbout Arrow On Swanston

Location

This hotel welcomes guests in Melbourne.

Facility

The hotel has a lift and features 80 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a cash machine and a drinks machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a double bed and a sofa bed. A desk is provided. A fully-equipped kitchenette with a refrigerator, microwave, tea/coffee station, dishwasher and oven, as well as a complete set of utensils, is a standard feature. There is also a washing machine, an ironing set and a tumble dryer. A television with satellite/cable channels and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower and include a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex is ideal for exercise and relaxation. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including a gym and a sauna.

Meals

Dining facilities include a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Arrow On Swanston Amenities at Arrow On Swanston

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

210

Very Good

164

Average

116

Poor

62

Terrible

194

Recent Reviews: 746

  • User:Joel B

    Trip type: Business

    Great staff

    rating19 May 2026

    Very helpful staff, highly recommended Maddy Walia, General Manager at Arrow On Swanston, responded to this review Thank you for your kind feedback. We truly appreciate you taking the time to share your experience and look forward to welcoming you back soon.

  • User:Samiran Sharma W

    Trip type: Friends getaway

    Hotel

    rating17 May 2026

    It was an amazing experience I went there with friends Maddy Walia, General Manager at Arrow On Swanston, responded to this review Thank you for your kind feedback. We truly appreciate you taking the time to share your experience and look forward to welcoming you back soon.

  • User:holley f

    Trip type: Family

    Total scam stay away

    rating16 May 2026

    This place is an absolute scam. Make sure to stay away from it rooms and nothing like the photos. Horrible smell that makes you want to vomit as you walking to the rooms and inside the rooms. Rooms are dirty not clean not a safe environment for families as a hostile for homeless and drug activities going on outside the hotel doors Maddy Walia, General Manager at Arrow On Swanston, responded to this review We apologise that your stay did not meet your expectations and regret that you felt disappointed with your experience.Our online photos are intended to accurately represent the range and standard of accommodation available, although room layouts and furnishings can vary between apartments within the same category. We are sorry if the apartment allocated did not align with your expectations.We also sincerely apologise for the concerns you raised regarding cleanliness and odour. This is not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate review and follow-up.Regarding the surrounding area, as an inner-city property, some external public activity is unfortunately beyond our control. However, guest safety and security remain a priority, and our staff and security procedures are in place to help maintain a safe and secure environment throughout the property.We appreciate your feedback, as it assists us in identifying areas where improvements can continue to be made.

  • User:marie g

    Trip type: Friends getaway

    Fabulous location

    rating13 May 2026

    Stayed here for 3 nights. Fab location right next to a tram stop. V comfortable bed. Good shower with good water pressure and nice large towels. Small balcony too. Bright and clean. Granted it could be updated but overall would recommend. Maddy Walia, General Manager at Arrow On Swanston, responded to this review Thank you for your lovely feedback. We’re delighted to hear you enjoyed our convenient location right by the tram stop, along with the comfort of the bed, strong shower pressure, balcony, and overall cleanliness of the apartment.We also appreciate your comments regarding the property updates. Guest feedback is very valuable to us as we continue working on ongoing improvements throughout the building.Thank you again for your recommendation, and we hope to welcome you back for another enjoyable stay in the future.

  • User:Siti N

    Trip type: Family

    Perfect Stay in a Great Location

    rating01 May 2026

    My stay at this hotel was quite good. The room was clean and fairly comfortable, although a bit small. The staff provided standard service with no major issues. The location is convenient and easy to access. Some facilities could be improved to enhance the overall experience. Overall, it was decent for the price. Maddy Walia, General Manager at Arrow On Swanston, responded to this review Thank you for your kind feedback.We’re delighted to hear you had a good stay, found the room clean and comfortable, and enjoyed our convenient location. It’s also great to know you felt the stay offered good value for money.We appreciate your comments regarding room size and facilities, and these have been noted for ongoing improvements.Thank you again for taking the time to share your experience—we hope to welcome you back again in the future.

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