Avani Melbourne Jazz Corner Residence

Recent Reviews: 715

• User:sheer3585

  Trip type: Business

  Perfect

  19 May 2026

  It was amazing All the staff was so friendly. I would definitely come againThank you ………………………………….

• User:Laura C

  Trip type:

  location, convenience and affordability… unmatched,

  14 May 2026

  My recent 2 week stay at Avani Melbourne Jazz Corner Residences honestly couldn’t be faulted. The location, convenience and affordability are unmatched, especially for longer work trips.The serviced apartments are comfortable, practical and well maintained, making it easy to settle in and feel at home. What really stood out though was the team. Every staff member was friendly, accommodating and always happy to help with anything needed throughout my stay.This will absolutely be my go-to accommodation for future work trips to Melbourne. Highly recommend. General Manager, General Manager at Avani Melbourne Jazz Corner Residences, responded to this review Dear Laura,Thank you for your wonderful feedback! We’re thrilled to hear that your extended stay was so comfortable and convenient, and that our team made such a positive impression. Your kind words mean a lot to us, and we’re delighted to be your go-to choice in Melbourne. We look forward to welcoming you back again soon! Kind regards,Avani Melbourne Jazz Corner Residences.

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• User:Beatles3059

  Trip type:

  Pleasant stay

  14 Apr 2026

  Overall my stay was very good - the location, the view over the Flagstaff Gardens and staff I can't fault. I was not happy when the TV did not work when I entered and catching 2 lifts to go to the room was rather annoying.

• User:Jeremy S

  Trip type:

  The front desk receptionists were wonderful

  02 Mar 2026

  A true and remarkable hospitality service from a Guest Service Agent - SonaliShe was understanding all the needs from the moment I checked in till the time I departed. If the overall score is 10 out of 10 for the entire stay, she deserves at 8 to made this satisfactory. General Manager, General Manager at Avani Melbourne Jazz Corner Residences, responded to this review Dear Jeremy, We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including Sonali whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Avani Melbourne Jazz Corner Team

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• User:anna l

  Trip type: Family

  Serious Safety Concerns & Very Disappointing Stay

  22 Feb 2026

  This was one of the most disappointing hotel stays I’ve ever experienced, especially at over AUD$200 per night.1. Major Safety IssueOn our second last night, we returned to our room and discovered that the electric door cover had come loose. To our shock, the room door opened without tapping the key card. This meant the door was essentially unlocked.This is a serious security breach. We felt extremely unsafe and had no choice but to stack our luggage and chairs against the door before sleeping. No guest paying this rate should have to worry about basic room security.2. Room Did Not Match PhotosThe room looked nothing like the listing photos. The advertised images showed bright natural lighting and a spacious feel. In reality, the room was dim, poorly lit, and felt very different from what was marketed.3. Faulty In-Room Facilities • Room phone did not work throughout our stay (we informed staff multiple times with no resolution). • Balcony door lock was not functioning.In case of an emergency, the inability to contact reception is extremely concerning.4. Housekeeping IssuesOur booking included daily housekeeping. However: • We requested vacuuming for 3 consecutive days after accidentally spilling crumbs. • On the 4th day, reception informed us vacuuming is only done weekly and may incur additional charges.I have never encountered a hotel where vacuuming is not considered part of standard housekeeping. Additionally, on one occasion, reception incorrectly told us housekeeping was not included in our booking — only to later confirm that it was, without any apology.5. Reception ServiceService at the reception desk was lacking, rude and at times dismissive. Especially the few Indian ladies staff.On one occasion, a staff member asked what assistance I needed while still serving another guest, then immediately told me to “wait” before I could respond. Another time, I was incorrectly informed housekeeping was not included in my booking, and the correction was made without acknowledgment or apology.The only positive aspect of this hotel is its central location. However, there are many other accommodation options in the same area at a similar price point that likely offer better service and standards.Note to Management:I do not enjoy leaving negative reviews, but safety, service professionalism, and cleanliness standards require urgent review. I hope management takes this feedback seriously.*Review left under an alias name. Honestly it's embarrassing even having to leave a review for this hotel.

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