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Best Western Melbourne City

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Best Western Melbourne City

locationMelbourne CBD, Melbourne - VIC

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About Best Western Melbourne CityAbout Best Western Melbourne City

Location

This hotel is located on 16 Spencer Street, in the heart of Melbourne CBD, just a stone's throw from the Melbourne Convention and Exhibition Centre, Telstra Dome, the Crown Casino, Southern Cross Interstate rail and coach terminal and many of Melbourne's major tourist attractions. Factory outlet shopping venues and Melbourne Aquarium are within 400 m, the Docklands are 600 m, the city centre and Swanston Street are 1.2 km, as is Federation Square, the Eureka Sky Deck is 1.5 km and the MCG is 2.5 km away. It is 4 km to Port Melbourne and the beach and Melbourne Airport is 27 km away.

Facility

The hotel has 114 rooms, including 10 single rooms and 102 double rooms, which are located on 3 storeys and are reachable by lift. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, medical assistance, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the view of the courtyard from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave, tea/coffee station and dishwasher. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym, a spa, massage treatments and a solarium.

Meals

The hotel features dining services including a restaurant, a café and a bar. A fortifying breakfast is served daily. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Best Western Melbourne City Amenities at Best Western Melbourne City

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Massage

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Shopping opportunities

400 m

City Centre

1.2 km

Tourist Centre

1.2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1256

Very Good

1245

Average

435

Poor

119

Terrible

79

Recent Reviews: 3134

  • User:Daniyel B

    Trip type: Solo travel

    A nice hotel with easy public transport access.

    rating13 Mar 2026

    Been to this hotel several times and each one have been great. The rooms are clean and the amenities provided are good. The staff are friendly and helpful. The location is great as both major train stations are within walking distance, and two tram stops are also nearby. Rooms can be a bit noisy being close to both the main roads and the viaduct, but rooms are decently soundproof depending on position.

  • User:Julie G

    Trip type: Solo travel

    Character and convenience

    rating13 Feb 2026

    This is a quirky little hotel in a great location near the conference centre and Southern Cross station. Staff are efficient and welcoming, receptionist is there 24/7 and there is a funky little bar/restaurant that has reasonable comfort food at reasonable prices. I also love the book exchange and spaces to sit and read. It's pet friendly so that is a massive plus. And it is affordable.I go back whenever I have business in Melbourne.

  • User:Adam S

    Trip type: Family

    Great stay as always

    rating06 Jan 2026

    I stay here regularly when I need to stay in Melbourne for the night. I stayed with my family in two rooms on this occassion. This is hands down the best value for money accommodation you can get. Clean, comfortable, quiet, central and helpful staff. I wouldn't stay anywhere else due to the value of this accommodation. They're consistently good here. I know this as I have stayed here many times.

  • User:philip w

    Trip type: Friends getaway

    No Care at Care Park Car Park & very tired Hotel

    rating28 Dec 2025

    Arranged nearby care park at Riddley street is not recommended our car was damaged as someone tried to break into it . Hotel plumbing terrible and extremely noisy given constant train traffic. Shower like bathroom is tiny. Room unclean.

  • User:Margaret W

    Trip type: Solo travel

    Budget accommodation in the CBD

    rating13 Nov 2025

    Conveniently located close to Southern Cross station and tram lines this was a good choice for city accommodation. The room and bijou ensuite were very clean and well appointed. While it was an internal room the lighting was excellent complimented with a sky light. The shower door is small and may pose a problem for people with a larger frame.

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