City Edge East Melbourne Serviced Apartments

Recent Reviews: 95

• User:kendall839

  Trip type: Family

  If you like a clean hotel..this is NOT for you

  23 Apr 2026

  If you like a clean apartment-this place is not for you! Apart from the location, which does come with quite a few unsavoury characters, it’s being close to the city sporting grounds, would be its best feature. We were in apartment 11 upon arrival. I actually tried to get a refund as I didn’t feel safe, I did get used to it eventually but the constant looking in Neighbors across the way or being in a dark room with the blinds closed wasn’t enjoyable . I had requested cleaning products as It had been cleaned but it definitely was not clean. It had minimal utensils cups things to cook with and what was there was absolutely filthy and I did not use it however did have a dishwasher and big fridge. It had an Aircon that was taped together and the heater in the wall didn’t work so it had portable heaters. There was lots of wardrobe space.. the bathroom hadn’t been cleaned at all. There was still what seems like pubic hair in the in the bath. The TV did not work at the best of times cut in and out of Internet and then just stopped working altogether. You’d be hard enough to find a clean surface walls had splatter marks all over them, the dryer cord has looked like blood on it & if you have a lot of luggage, have fun dragging them up three flights of stairs. The door buzzer also didn’t work however there is parking behind the building. It does say that there are guest laundry however if you want to use the laundry you need to drag your laundry 200 metres up to the city edge (main building?) I advise just taking it to a laundromat. I’m not sure but I think they do their own laundry (bed sheets etc) as there is laundry bags absolutely everywhere. Bedsheets didn’t fit on the bed and there was a hole in the side of my mattress otherwise generally comfy. A couple of the staff were friendly but housekeeping was basically nonexistent. Even walking up to your apartment your feet stuck to the ground. It’s a shame because this place if maintained and updated would be really nice. Seems like they lost their passion for it.Value for money I’m not too sure about that.

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• User:Yolan R

  Trip type: Couples

  WORST ACCOMMODATION EXPERIENCE EVER

  18 Mar 2026

  THIS WAS THE WORST ACCOMMODATION EXPERIENCE WE'VE EVER HAD – PLEASE RECONSIDER STAYING HERE.We checked into City Edge Serviced Apartments East Melbourne on 7 March 2026 and left almost immediately due to serious concerns about safety and cleanliness. The room bore no resemblance to the photos shown online or on their website.The condition of the room was unacceptable, including a disconnected smoke alarm (a significant fire safety risk), a broken sink, heavily stained furniture, and very poor hygiene with grimy walls and surfaces.We returned to reception straight away to request a refund, where multiple other families and couples were already waiting to do the same due to similar issues. The hallway was full of guests attempting to leave, which strongly suggests this is not an isolated problem.We did not stay in the room at all and were forced to urgently book alternative accommodation at significant additional cost.For a stay that cost approximately $370, the condition of the room was completely unacceptable.We have raised this with both the property and the booking provider and have still not received a resolution. We are now pursuing this matter further, including a chargeback through our bank and formal complaints to the relevant authorities.Based on our experience, I strongly recommend avoiding this property entirely, particularly if you expect basic standards of safety, cleanliness, and maintenance. City Edge East Melbourne Serviced Apartments, Marketing at City Edge Apartment Hotel East Melbourne - Albert, responded to this review Dear Guest, Thank you for your feedback regarding your stay on 7 March. We take fire safety very seriously; our maintenance team has since inspected the unit and confirmed the smoke alarm is fully operational. Regarding the room condition, we aim to provide budget-friendly options and our photos are representative of our various room types. As the booking was non-refundable and the room was available for use, we cannot offer a refund at this time.Very BestTeam@CityEdge

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• User:Getaway09457150929

  Trip type: Friends getaway

  Not as appears on website

  06 Mar 2026

  Outdated very dirtyPictures on website nothing like room booked.Even though parking available no guarantee 😒 so why promote parking. Hard to find even with directions maps.Disappointed yet what do you do when there is no other accommodation available?.Stated grabbed a discount $360 when booked not worth the $$ when you see the room.Very disappointing City Edge East Melbourne Serviced Apartments, Marketing at City Edge Apartment Hotel East Melbourne - Albert, responded to this review Dear Guest,We regret that your stay at the discounted rate of $360 was disappointing. Our goal is to provide a clean and comfortable experience for every guest, and we clearly fell short in this instance. While we cannot offer a refund for a stay that has been concluded, we would have appreciated the opportunity to address these issues or offer a room move at the time of your check-in. Your feedback is vital to our ongoing improvements.Kind regardsTeam@CityEdge

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• User:Stephaniefrazzica

  Trip type: Family

  DO NOT STAY HERE

  17 Feb 2026

  Absolutely horrible place to stay and they will not refund you despite the unclean and unsanitary conditions, wouldn’t even allow a dog to stay in those rooms. SmellsOf cigarettes and ferals surrounding the building. STAY AWAY City Edge East Melbourne Serviced Apartments, Marketing at City Edge Apartment Hotel East Melbourne - Albert, responded to this review Dear Guest,We appreciate you taking the time to provide us with such candid feedback of your stay. While we appreciate your comments regarding our location. We are sorry to hear that your stay did not meet expectations. While we cannot control the activity of the general public or the environment surrounding the building, we maintain a secure premises for our guests. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Very Best Team@CityEdge

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• User:Cathy S

  Trip type: Friends getaway

  Very disappointing

  10 Oct 2025

  Our room was very musty and smelly. Water tasted horrible. Lounge was hard as a rock and unable to sit on it. No face washers. No detergents to wash up . Stairs in the foyer had dirty marks . No additional pillows. Very let go and dated. Advertising said there was a sofa bed in the 1 bedroom apartments no sofa bed. No spare towels and we booked for 3 nights. Limited soaps and toilet rolls . Very disappointing won’t be back .

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