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Crown Metropol Melbourne

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Crown Metropol Melbourne

locationMelbourne CBD, Melbourne - VIC

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About Crown Metropol MelbourneAbout Crown Metropol Melbourne

Location

The hotel is conveniently located adjacent to the Crown Entertainment Complex, Crown Towers Hotel and Crown Promenade Hotel. Melbourne's vibrant Southbank precinct, the Melbourne Convention and Exhibition Centre and Docklands are just a short walk away.

Facility

The hotel has 6 lifts and features 658 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. With tennis available, active guests can exercise to their heart's content. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, bowling, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and hydrotherapy treatments. Leisure facilities include an entertainment programme, live music, a dance club, a casino and a nightclub. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

Various dining options are available, including a restaurant, a café and a bar. Breakfast and a lunch à la carte offer culinary delights every day. Special culinary options, such as diet meals, are also available. In addition, special catering options and snacks are available.

Amenities at Crown Metropol Melbourne Amenities at Crown Metropol Melbourne

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Children's Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

3.7 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3411

Very Good

1519

Average

551

Poor

287

Terrible

255

Recent Reviews: 6023

  • User:paul w

    Trip type: Couples

    Dodgy parking bill

    rating05 Apr 2026

    have stayed here before and enjoyed the rooms, location, leisure facilities etc However, on my last day I was sent a bill for a day at the garage ($70) although I didn’t have a car, the guy at reception suggested I might have had a friend visit or another guest might have the same surname as me - ultimately they reversed the bill without bothering to contact me or offer an apology for clearly a mistake on their part - Check your bill at Crown

  • User:Kiri G

    Trip type: Family

    Unsafe for women and children

    rating13 Mar 2026

    Unsafe for families – management failed to act.A couple subjected me to sustained, vile verbal abuse – including misogynistic slurs – in front of three 10-year-olds at the Level 27 pool. The woman physically stood over me in an intimidating manner while her partner egged her on. Management's follow-up was dismissive – no confirmation that CCTV was reviewed, the couple was spoken to, or an incident report was filed. Just a vague nod to a "zero tolerance" policy that clearly wasn't enforced, and a suggestion to call the police myself.Crown Metropol, your guests deserve better.

  • User:PegususPerth

    Trip type: Couples

    Good four star hotel

    rating02 Mar 2026

    Our first room was a shocker. Nothing had been replenished by way of amenities or slippers and there was a big black hair sitting on top of the white towels. The room felt unclean. Staff were excellent and move us straight away.The next room was great and our second stay went really well also.The general condition is on the shabby side but well kept and vibes of its four star rating are there.

  • User:382brettm

    Trip type: Couples

    Nice but not 5 star.

    rating21 Feb 2026

    The room was lovely and clean. No body wash in the shower. Had to call and ask housekeeping to top it up.I was disappointed that the room wasn’t made up each night. I understand that we may not get fresh towels to reduce carbon footprint but for 5 star I expect to come back to the bed being made up and the room tidied. Instant coffee only no coffee pods or plunger. Bed was comfy and they had good pillows.

  • User:kristy m

    Trip type: Couples

    Once was great but now lack lustre

    rating06 Feb 2026

    The rooms are looking dated. No complimentary water in the rooms. The shower head is a cheap water saver. The ice machine in the hallway barely works. We called room service for a bucket of ice only to be re-directed to the ice machine on our floor. Once I explained it didn’t work they agreed to bring an ice bucket up to the room. Twice we rang room service and were on hold for at least 3-5 minutes both times trying to get through. For the price of the room per night you would expect better. Little things like a magnified mirror in the bathroom or a personal greeting on the tv screen all seem to be a thing of the past. It’s a shame that a once 5 star hotel has let itself go and yet seems to cost more per night. I’m not sure that I would come back for the price.

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