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Grand Hyatt Melbourne

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Grand Hyatt Melbourne

locationMelbourne CBD, Melbourne - VIC

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About Grand Hyatt MelbourneAbout Grand Hyatt Melbourne

Location

The hotel is located at the top end of prestigious Collins Street in the heart of Melbourne's central business, shopping, theatre and restaurant district and is within walking distance of public transport and many of Melbourne's tourist attractions. Additionally, it is just 30 minutes’ drive from the Melbourne Airport. A wide range of activities around Melbourne include shopping, skiing, vineyard tours, museums, and a Casino just a short stroll away from the hotel.

Facility

The hotel has 6 lifts and features 547 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests arriving by car can park their vehicles in the car park. Further services include a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a king-size bed or a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) are provided as well. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The indoor pool complex is ideal for relaxation and exercise. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, tennis and golf are available. Sport and leisure facilities at the hotel include a gym, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium.

Meals

Dining facilities include a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Grand Hyatt Melbourne Amenities at Grand Hyatt Melbourne

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Sauna

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      Steam bath

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      Sun loungers

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4473

Very Good

1530

Average

636

Poor

256

Terrible

234

Recent Reviews: 7129

  • User:Shoichiro I

    Trip type: Business

    Wow

    rating23 May 2026

    Customer service was honestly a complete mess.I still have not received a formal invoice, despite being told last week that it would be sent “within an hour.”On top of that, my senior colleague was mistakenly kicked out of his hotel room because reception somehow thought he was staying for one night instead of two.And the best part — I booked and prepaid $240 for a chauffeur from the hotel to the airport, reconfirmed it the day before, and then it simply never showed up in the morning.At this point, it has gone beyond frustrating and is almost becoming comical.

  • User:lleerph

    Trip type:

    Comfortable Stay

    rating23 May 2026

    Like the central location, room and facility, front door service, close to food vendors. I had a room that looked out to the river. Quiet in the evening. Loved the coffee machine in the room.

  • User:Sladjana M

    Trip type:

    Beautiful Stay at GHH on Collins St!

    rating19 May 2026

    We loved our stay at GHH, customer service was great and the restaurant staff was great with children :-)It's placed within a walking distance to the CBD of Melbourne which makes it great location for business, visiting, sports at MCG etc.

  • User:Thomas C

    Trip type:

    Great hotel for a visit to Melbourne

    rating09 May 2026

    Great hotel perfectly positioned for restaurants and Melbourne's sights and theatre district. We come for the AFL and it is also perfectly positioned for a picturesque walk to the MCG. Fredrick Arul, General Manager at Grand Hyatt Melbourne, responded to this review Dear Thomas C, thanks so much for such a positive review. We look forward to welcoming you back in the not too distant future.

  • User:Rowena J

    Trip type: Business

    Perfect place to stay in Melbourne

    rating09 May 2026

    Beautiful and well located hotel with exceptional customer service. I travel to Melbourne often for work and always choose this hotel. It is fantastic. Fredrick Arul, General Manager at Grand Hyatt Melbourne, responded to this review Dear Rowena J, thank you for your kind words. We're delighted you enjoyed our location and service, and it means a lot that you choose to stay with us whenever you're in Melbourne. We look forward to welcoming you back soon.

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