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Mantra On Russell

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Mantra On Russell

locationMelbourne CBD, Melbourne - VIC

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About Mantra On RussellAbout Mantra On Russell

Location

The aparthotel is located in the heart of Melbourne city and is close to numerous great restaurants, bars, theatres and sporting venues as well as the major shopping areas. St. Paul's Cathedral, the Royal Exhibition Building and the City Museum at Old Treasury Melbourne are all around 1 km from the hotel, the Royal Botanic Gardens are roughly 2.5 km away, and Luna Park is approximately 6.5 km away. Melbourne International Airport is around 30 km from the city hotel.

Facility

The apartment complex welcomes guests in a 13-storey building with 3 lifts and 221 rooms. The reception desk is open round the clock. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a microwave and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The complex has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the complex offers golf. Sport and leisure facilities at the apartment complex include a gym, callisthenics and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath and massage treatments.

Meals

Dining facilities include a restaurant with air conditioning, a café and a bar. A continental breakfast buffet and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. The complex also offers special catering options.

Payment

The complex accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Mantra On Russell Amenities at Mantra On Russell

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Park

6.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1827

Very Good

1322

Average

314

Poor

104

Terrible

64

Recent Reviews: 3631

  • User:Kim P

    Trip type: Solo travel

    Great Value - Everything You Need

    rating22 May 2026

    Nice home base for five nights. Hotel is located in a lively and bustling Chinatown. My 13th floor studio room was massive and included a kitchenette and a deep bathtub. Curtains made the room pitch black for restful sleeping. Loved having access to a mini-fridge and microwave so leftovers didn’t go to waste. (Melbourne has amazing food!) The decor could use some updating and the TV was smaller than expected but the hotel has everything you need. Only downsides: The patio was large but had no furniture. There was a strong food smell permeating the room/hallway on the first night that was gone the next day.

  • User:GlendaW30

    Trip type: Solo travel

    ⭐️⭐️⭐️ Great Staff and Comfortable 1BR Apartment

    rating04 Apr 2026

    I had a really nice stay at Mantra on Russell. The reception team were genuinely lovely and very patient while I worked through my Accor voucher redemptions.My one‑bedroom apartment was spacious, comfortable and had everything I needed. The spa and sauna were a great bonus and very relaxing.A couple of small improvements would lift the experience even more, the iron in the room needs replacing, and the pool tiles could use a deep clean around rim. Overall, a comfortable stay with standout staff. I’d happily return. Colin Stevesnon, General Manager at Mantra on Russell Melbourne, responded to this review Thank you Glenda for the great review!We truly appreciate you sharing your comments and rest assured we will get the maintenance team to have a look at the pool tiles.Thanks again and we hope to welcome you back soon.Kind RegardsColin Stevenson

  • User:Hiroko Y

    Trip type: Couples

    Location was good but strange...

    rating21 Mar 2026

    Location was good. However, the room was dark and cold and the water smelled strange. (My partner says it wasn't that bad.) When checked in at the reception, the wrong room number was given. We went up to the room with the number given and found "Do not disturb" label taped to the door. I told the receptionist what I saw when I received the correct room number. Strange... Colin Stevesnon, General Manager at Mantra on Russell Melbourne, responded to this review Dear Hiroko,Thank you very much for taking the time to share your feedback with us. We apologise that your stay was not up to our usual standards. We appreciate your comments and can assure you we will work with our team to improve.Thanks again.Mantra on Rusell team

  • User:Dale C

    Trip type: Couples

    Mantra Fails

    rating14 Mar 2026

    TripAdvisor Complaint Summary – Stay 20–21 Feb 2026Our stay at Mantra on Russell was extremely disappointing due to poor communication, lack of assistance, and several avoidable issues.We accidentally parked at the wrong Mantra hotel because staff repeatedly insisted the location was “obvious” and never warned us that there are multiple Mantra properties nearby. No concierge assistance was offered to relocate the car, and the hotel refused to reimburse the $46 parking cost. Staff responses were defensive rather than helpful and showed little empathy or willingness to resolve the situation.At 79 years old, with a pacemaker, we were left to carry our luggage between Mantra properties on what was described as a 13-minute walk but took closer to 20 minutes uphill on crowded footpaths in the heat. No staff offered assistance. When we later mentioned difficulties during the experience, the reaction from staff was dismissive.Other problems added to the frustration:We were not told that key cards were required to activate the lights.Phone reception initially failed.Directions to the car park via Little Queen Street were confusing and unsafe, requiring reversing and multiple attempts to enter.A staff member directed us to level five of the Russell Street parking area, leaving us locked behind a gate with no working call button.The room temperature was too cold (set around 19.5°C) and could not be adjusted comfortably.Breakfast arrangements were not explained on arrival.A false fire alarm at 6:45 am required evacuation.The minibar contained only a small long-life milk, with no other drink options or simple biscuits for tea/coffee.Our room (306) faced a nearby office tower with dark glass, meaning occupants could see in while we had no privacy and had to keep the curtains closed.Finally, exiting the very steep, narrow car park felt dangerous. The tap-card door release is positioned halfway up the incline and our vehicle rolled backwards when the anti-rollback failed, creating a risk of collision.Overall, the experience lacked the care, communication, and practical assistance expected from a hotel of this standard, particularly for older guests.

  • User:conb278

    Trip type: Solo travel

    Perfect Base in Melbourne

    rating19 Feb 2026

    Stayed here for 4 nights in an upgraded 1BR Apartment with balcony on 17th floor. Kitchen with stove oven, washer and dryer, dishwasher etc Great for self prepared meals. Balcony for fresh air so aircon can be switched off most of the time. Great location with Greek and many Chinese restaurants in Chinatown (sadly Greek town no longer exits as engulfed by Chinatown) Easy access to tram network. Great staff too! Colin Stevesnon, General Manager at Mantra on Russell Melbourne, responded to this review Dear conb278,Thank you for taking the time to share your feedback, we are delighted to hear that you enjoyed your stay with us! The Greek precinct is still on Lonsdale St and Chinatown is on Little Bourke St, we are fortunate to be so close to both and have access to many great restaurants.Thanks again and we hope to see you again soon!Kind Regards,Colin Stevenson

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