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Mercure Melbourne Caroline Springs

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Mercure Melbourne Caroline Springs

locationCaroline Springs, Melbourne - VIC

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About Mercure Melbourne Caroline SpringsAbout Mercure Melbourne Caroline Springs

Location

This apartment hotel is located in Caroline Springs.

Facility

The apartment hotel has a lift and features 58 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. The grounds of the apartment hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, an alarm call service and a laundry service. Complimentary newspapers are available. A fax machine is on hand for guests' business and communication needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the lake view from a balcony or terrace. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, microwave, tea/coffee station and dishwasher. There is also a washing machine and an ironing set. A telephone, a television with satellite/cable channels, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, billiards, aerobics, a spa, a sauna and massage treatments. Additional leisure activities include an entertainment programme, live music and a casino.

Meals

Various dining options are available, including a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Staff are also happy to provide children's meals.

Payment

The apartment hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Melbourne Caroline Springs Amenities at Mercure Melbourne Caroline Springs

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Entertainment

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Sauna

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

204

Very Good

180

Average

51

Poor

14

Terrible

18

Recent Reviews: 467

  • User:gsflhrc

    Trip type: Family

    Poor room service

    rating21 Apr 2026

    Stayed overnight with my wife, and booked roome service via the hotel app. After 45 minutes rang reception to enquire as to the ETA of our meal. Was rung back to say it was on its way.When it eventually arrived, via a trolley with other meals it was cold. I complained to reception when checking out the next morning and along with an apology was told that the meal price would be refunded. This hasnt happened.

  • User:phebianMelbourne

    Trip type: Couples

    We enjoyed, but found a couple of things slightly weird

    rating20 Dec 2025

    Very reasonable prices. Lots of parking spaces, very large room, king sized bed. Balcony overlooks the lake - however room service doesn't open before 5.00pm - how disappointing and ridiculous. For some unknown reason we avoided eating at the main restaurant, instead we ate at the bar. We really enjoyed the Pulled Pork Tacos and the Sweet Potato Fries at the Miss Caroline bar. On the other hand, the Saloumi board was a great disappointment - everything WRAPPED and served in a cardboard box, a packet of crackers, two cheeses, prosciutto in a packet that could not be opened, NO Salami or Pickled Vegetables, so I am not sure exactly what we got. The outside entertainment was excellent. HINT Ask for room near the lifts and car park.

  • User:Anne W

    Trip type: Friends getaway

    Excellent lunch!

    rating09 Oct 2025

    As a group of ten friends we went to the restaurant at this hotel. We were all very impressed by the great food, all meals were delicious and well presented. The staff were very attentive and friendly, offering suggestions. All over a lovely experience and we will return.

  • User:525ziadk

    Trip type: Family

    Fantastic Stay at Mercure Caroline Springs!

    rating13 Jul 2025

    We stayed at the Mercure Caroline Springs for six days and had an absolutely wonderful experience. From the moment we arrived, the service from the staff was exceptional—friendly, attentive, and always willing to go the extra mile. The cleanliness of the room was top-notch, and the overall atmosphere of the hotel was welcoming and well-maintained.As a Platinum member, the added benefits made our stay even more enjoyable and worthwhile. The team was very accommodating throughout, and every request was handled promptly and professionally.Highly recommend this hotel to anyone visiting the area—whether for business or leisure, you’ll be well looked after!

  • User:Sandra W

    Trip type:

    A lovely Hotel to stay

    rating04 May 2025

    We stayed for 4 nights for a special event. Our room was very large with view over the lake. The bathroom was also large.The food at breakfast was good and the banquet food was very good with large servings.The banquet mananger was very helpful.The car parking was undercover.

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