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Mercure Melbourne Southbank

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Mercure Melbourne Southbank

locationMelbourne CBD, Melbourne - VIC

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About Mercure Melbourne SouthbankAbout Mercure Melbourne Southbank

Location

This urban hotel warmly welcomes guests in Melbourne. For parents with children, it provides everything needed for a pleasant stay.

Facility

The hotel has 2 lifts and features 275 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a projector.

Rooms

Rooms feature a living area, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a minibar are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. An ironing set is provided for guests' convenience. A TV, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

A wellness area with massage treatments is available at the hotel.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. For dinner, guests can order à la carte. Gluten-free meals and vegetarian dishes can be prepared on request. The hotel also offers snacks. Alcoholic beverages are available.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Mercure Melbourne Southbank Amenities at Mercure Melbourne Southbank

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

    • -

      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

    • -

      Massage

LocationLocation

Map preview

Around this property:

Centre

2 km

Beach

4 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3174

Very Good

3665

Average

963

Poor

259

Terrible

135

Recent Reviews: 8196

  • User:Kristen T

    Trip type: Family

    Stay here !!

    rating23 May 2026

    Love love this motel, centrally located to walk/tram everywhere. Beautiful city lights out the windows

  • User:MarkE20

    Trip type: Couples

    Norfolk Island and Tasmania 2026

    rating29 Mar 2026

    We planned on having a few days in Melbourne on our way home to New Zealand from Tasmania.Great location. Just across the bridge to Flinders Train Station, across the square to Eureka Tower Skydeck, 15mins walk to the Crown Casino, 20mins to Sea Life Melbourne Aquarium, $15 Taxi or Free Tram to Queen Victoria Markets and surrounded by Restaurants as well as Distrikt Cafe within the hotel. Spacious recently upgraded rooms, large bed, TV, couch, table and Chairs, kitchenette with Microwave and Fridge, kettle, coffee, tea and milk.Good size bathroom with toilet and Shower.Iron and board, hairdryer. Aircon.Parking in Wilson's Parking near by.Easy Check in and out. Hotel Manager, Owner at Mercure Melbourne Southbank, responded to this review Dear Guest,Thank you for sharing your experience with us.We’re glad our amenities and prime location added value to your Melbourne visit. Recent room refurbishments focus on creating functional spaces, and we’re pleased these met your needs.Exploring the city is effortless from our doorstep, with iconic attractions just minutes away. It’s heartening to know you appreciated the proximity to dining and transport options, key aspects many guests enjoy.Your seamless check-in experience reflects our commitment to hassle-free service. We value your feedback and hope to see you return.We hope to welcome you back for another wonderful stay.Kind regards,Ross Chapman, General Manager

  • User:Lynn W

    Trip type: Friends getaway

    Not a 4 Star Hotel

    rating28 Jan 2026

    Not a 4 star hotel. The only positive is the location right near River and city central on opposite side of Yarra river. In walking distance of Melbourne Park for AO. Beautiful river walk. The hotel is mediocre at best. Small room. Plain Jane. Window shade broke. TV reception not great. Took 2 requests and over 6 hours to get a second luggage rack. No one at reception at night and never answer phone. No help with luggage. Cleaning staff don't attend to details. No washcloths left one night, no extra toilet paper roll another. Didn't take all trash. Buffet breakfast is mediocre at best. Minimal selections. Eggs ok. Waffles cold. Bread doesn't seem fresh. Coffee horrible (from machine) unless you pay extra at the barista bar. Reception associate also functions as the "cafe" bar server so if you need to speak with receptionist you may wait while they are fixing coffees. No fitness center. I would give this hotel 3 stars at best, especially after having just stayed at a 4 star in Sydney which seemed like a luxury hotel compared to this one.

  • User:Graypies

    Trip type: Couples

    average at an inflated price

    rating21 Jan 2026

    easy checkin, using a kiosk. Rooms ok but limited view. We had two rooms, one well presented the other had dirty bathroom and no A/c. The person in that room books his staff coming from Qld... used to

  • User:Jarrod B

    Trip type: Family

    Average

    rating21 Jan 2026

    The room is nice however a bit small for the price however the location is very central and accessible. . . There is no car parking on site which is clearly stated when booking however the Establishment charges you to Park next door at Wilson’s Park which you pay for at reception and they give you a QR code to access the car park but the staff have absolutely no idea how that service works and there communication skills leave a lot to be desired regarding this which leaves you with an additional bill from Wilson’s Parking and then you have to negotiate with Wilson’s for that bill while sitting at the boom gate with traffic building behind you and a Zero care factor back at Mercure Reception The Housekeeping Service is very limited as they only supply the bare minimum of towels and for an 8 day stay they did not change the sheets (just made the bed) they do not even Mop/Sweep the floor and will not wash dishes !!! I personally found the reception staff to be very arrogant however My Partner had a better interaction in her encounters and I can understand that everyone is entitled to a bad day !!! However it leaves a bad taste in my mouth for this venue.

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