Mercure Welcome Melbourne

48+ photos

Mercure Welcome Melbourne

Name: Mercure Welcome Melbourne
Address: 265 Little Bourke Street, Melbourne - VIC, australia
Telephone: 0204 505 9777
Rating: 3.5

melbourne vic, australia

About Mercure Welcome Melbourne

location

The hotel is located in the very heart of Melbourne, within walking distance of shopping precincts, historic theatres, restaurants and bars, whilst numerous sporting venues are a simple tram ride away. Vibrant Bourke St Mall is metres away. Nearby points of interest include Regent Theatre and Old Melbourne Gaol. Melbourne Tullamarine Airport is about 25 km from the hotel.

facility

330 non-smoking rooms are located on 12 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

sport

Guests can enjoy a selection of sport and entertainment options. Leisure activities and facilities at the hotel include cycling/mountain biking, a gym and a spa or, for a fee, massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a café and a bar. The non-smoking restaurant provides high chairs for children. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Mercure Welcome Melbourne

Facilities (17)

Air conditioningLobbyCurrency ExchangeCasinoConference RoomInternet accessRoom ServiceLaundry ServicePetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoke detectorSmoking roomsWifi

Common Area (1)

Reception

Family and Kids (1)

Childcare service

General Services (5)

ConciergeLuggage storageMultilingual StaffWake-up Call / ServiceWheelchair

Hygiene (2)

Contactless check-in/-outFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Payment (1)

ATM

Room Facilities (7)

ShowerBathtubHairdryerFridgeTVRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Location

Melbourne CBD, Melbourne - VIC, Australia

265 Little Bourke Street

What's nearby

Park200m
Underground/Over ground Station200m
River200m

Check-in from 2:00 PM · Check-out by 11:00 AM

Melbourne CBD, Melbourne - VIC, Australia

265 Little Bourke Street

What's nearby

Park200m
Underground/Over ground Station200m
River200m

Check-in from 2:00 PM · Check-out by 11:00 AM

User Rating & Reviews

3.5

Good

4973 reviews

Value
Rooms
Cleanliness
Service

Excellent737
Very Good1962
Average1467
Poor492
Terrible315

Recent Reviews: 4973

User: Janelle C
Trip type: Solo travel
Overall a great stay @ Mercure
This lovely multi storey hotel is located in the heart of Melbourne, trams a short walk away, I found the staff to be lovely - they couldn’t do enough for me, when I ran out of coffee there was more delivered within 2 minutes of returning to my room. The shower pressure is great, the beds new. The room I had freshly painted (room 772). The aircon although older was very efficient. I will definatel… This lovely multi storey hotel is located in the heart of Melbourne, trams a short walk away, I found the staff to be lovely - they couldn’t do enough for me, when I ran out of coffee there was more delivered within 2 minutes of returning to my room. The showe…
User: JenR285
Trip type: Family
Location is good but that’s it
The location is great and the room is clean but it ends there. It is quite a large hotel with only one working elevator (based on other reviews this has been an issue for some time now. A staff member told someone else travelling in my party it had been about 2 months). It was nearly impossible to actually use the one working one and despite this being an issue for a while, there was no signage in… The location is great and the room is clean but it ends there. It is quite a large hotel with only one working elevator (based on other reviews this has been an issue for some time now. A staff member told someone else travelling in my party it had been about…
User: Mark_Travel82
Trip type: Business
Two rooms with no working heating in the middle of winter, followed by extremely poor complaint handling.
My first room had no working heating and was blowing cold air even when set to 28°C. I was given a portable fan heater. A room move was supposed to be organised for the next day, but when I returned it hadn’t been done and I had to insist on being moved. The second room also had faulty heating controls.I raised this with hotel manager Carlos Maldonado and was offered a bar voucher I could not even… My first room had no working heating and was blowing cold air even when set to 28°C. I was given a portable fan heater. A room move was supposed to be organised for the next day, but when I returned it hadn’t been done and I had to insist on being moved. The s…
User: Matthew_Sydney
Trip type: Couples
Not great
I've been an Accor member for 20 years. This hotel way nearly bad enough to make me cancel my membership. I was almost refused check-in because I couldn't immediately produce the exact same credit card I used to book and pay! I had the receipt and confirmation email, but was still almost turned away! The woman who checked me in was cold and passive-aggressive. I had to ask her to speak up because… I've been an Accor member for 20 years. This hotel way nearly bad enough to make me cancel my membership. I was almost refused check-in because I couldn't immediately produce the exact same credit card I used to book and pay! I had the receipt and confirmation…
User: Michelle1921
Trip type: Family
Only stay if you really want to be in Chinatown
While the staff were very nice, all over the hotel is in poor shape. Delayed check in as room not ready until 2.30. Only one lift working so always crowded and delayed. Room air con very noisy. No daily room service. Parking is way away, pass several other parking garages on your way to it. Although you really don’t need a car when Ubers are very available from here. So unpleasant left a day early… While the staff were very nice, all over the hotel is in poor shape. Delayed check in as room not ready until 2.30. Only one lift working so always crowded and delayed. Room air con very noisy. No daily room service. Parking is way away, pass several other par…

What our customers say

Trustpilot

Deals newsletter

Deals and travel inspiration

Weekly in your inbox — handpicked package deals and price drops before they sell out.

Our Privacy Policy