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Mercure Welcome Melbourne

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Mercure Welcome Melbourne

locationMelbourne CBD, Melbourne - VIC

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About Mercure Welcome MelbourneAbout Mercure Welcome Melbourne

Location

The hotel is located in the very heart of Melbourne, within walking distance of shopping precincts, historic theatres, restaurants and bars, whilst numerous sporting venues are a simple tram ride away. Vibrant Bourke St Mall is metres away. Nearby points of interest include Regent Theatre and Old Melbourne Gaol. Melbourne Tullamarine Airport is about 25 km from the hotel.

Facility

330 non-smoking rooms are located on 12 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

Sport

Guests can enjoy a selection of sport and entertainment options. Leisure activities and facilities at the hotel include cycling/mountain biking, a gym and a spa or, for a fee, massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a café and a bar. The non-smoking restaurant provides high chairs for children. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Welcome Melbourne Amenities at Mercure Welcome Melbourne

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

  • Sport/Entertainment

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      Children's Entertainment

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      Massage

LocationLocation

Map preview

Around this property:

Park

200 m

Underground/Over ground Station

200 m

River

200 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

736

Very Good

1962

Average

1466

Poor

490

Terrible

308

Recent Reviews: 4962

  • User:Andrew B

    Trip type: Couples

    Basic hotel but a great location

    rating17 May 2026

    We spent a few days here attending a nearby symposium. Location is great- absolutely central and surrounded by bars, restaurants and shopping. Our room though was very small. More suited to an overnight stay rather than several days. Depressing view of dirty rooftops and buildings. Service was ok though housekeeping was every 3 days unless requested. Unfortunately only one lift working for first couple of days we were there meaning getting up and down from 10th floor took awhile. The gem of this hotel is the Loudan breakfast area. Excellent cooked breakfast in a bright and cheery space. Best fried bacon I have ever had. The hotel is located adjacent to Pullman and we used there very nice rooftop bar a few times. In summary, ok for a quick visit but I wouldn’t recommend an extended stay. Erdi Group, Other at Mercure Welcome Melbourne, responded to this review Dear Andrew B,Thank you for your feedback. We’re pleased you enjoyed our central location and the breakfast at Louden Restaurant, and we appreciate your kind comments about the team. We’re sorry to hear that your room size, view, and lift delays impacted your overall stay. Your comments have been shared with our Management team as we continue working to improve the guest experience.Regards,Alex MihardjaExecutive Assistant

  • User:L G

    Trip type: Friends getaway

    Do not stay here!

    rating11 May 2026

    1 starThis is one of the worst hotel experiences I’ve had in Melbourne and absolutely nowhere near what should qualify as a 4-star property under the Accor brand.The beds were genuinely awful, completely worn out, uncomfortable, and clearly overdue for replacement. After a long day of travel, getting a decent night’s sleep should be the bare minimum expectation from a hotel. Instead, we barely slept. What makes this even worse is that there are countless other reviews raising the exact same issue about the beds, with management repeatedly replying saying improvements would be made. Clearly, nothing has been done.The overall condition of the rooms was equally poor. The rooms felt dirty, tired, and neglected, with visible grime and wear throughout. The property is in desperate need of a deep clean and major refresh. I’ll be attaching photos because the condition speaks for itself.The WiFi was also shockingly bad. Slow, unreliable, and barely usable. For a hotel in 2026, there is simply no excuse for internet this poor.What truly made the experience unacceptable, however, was the attitude of the staff. When we raised concerns, the response from the duty manager and team was dismissive, rude, and made us feel like we were an inconvenience for expecting basic standards. There was no genuine attempt to resolve the situation at the time and the interactions became uncomfortable enough that we no longer wanted to deal with the front desk at all.To his credit, the General Manager eventually stepped in and offered a room move. However, this only happened after we had to identify who he was ourselves and escalate the matter directly to him. Guests should not have to chase down senior management just to receive basic service recovery.The most frustrating part is that management responses across reviews continue to acknowledge these same issues while the hotel itself appears unchanged. The beds are still terrible. The rooms are still run down. The standards are still poor.Accor markets Mercure as a quality midscale hotel brand. This property falls well below that standard in almost every respect.Would never stay here again and would strongly recommend looking elsewhere. Erdi Group, Other at Mercure Welcome Melbourne, responded to this review Dear X1996KDlg,Thank you for taking the time to share such detailed feedback. We are very sorry to hear your experience did not meet expectations and that you encountered issues with the room condition, bedding, WiFi and service interaction. Your comments have been escalated to our Management and relevant departments for urgent review. Apologies for the inconvenience experienced.Regards,Alex MihardjaExecutive Assistant

  • User:Trip19109402658

    Trip type: Family

    Just don't

    rating11 May 2026

    Where do I start? Only one elevator working so VERY long waits to get to my desired floor. It was full and I was unable to enter the elevator on multiple occasions, I was only there 3 days. The small box of chocolates offered as compensation was a joke. The room was tiny, it felt like I was on a cruise ship. Stairwell doors locked. Fire Hazard? Shower floor very slippery. Shower grout full of mold, gross. Water temp in shower either scalding or too cold. No housekeeping for 3 days. Never again. Erdi Group, Other at Mercure Welcome Melbourne, responded to this review Dear Trip19109402658,Thank you for your feedback. We’re very sorry to hear about the issues you experienced during your stay, including lift delays, room condition, and bathroom concerns.For clarity, our current cleaning policy operates on a “Green Stay” model, where daily housekeeping is provided every third day in support of our sustainability program. However, guests are welcome to request fresh towels and replenishment of in-room amenities at daily upon request.Your comments regarding maintenance, safety concerns, and overall comfort have been escalated to our Management and Engineering teams for immediate review.Regards,Alex MihardjaExecutive Assistant

  • User:Celina G

    Trip type: Couples

    Room stay

    rating01 May 2026

    Decent location, border with Chinatown in Melbourne - gets super busy at night time. Room was smaller than expected but still decent - quiet but busy atmosphere in main area, hallway into rooms get quite loud Erdi Group, Other at Mercure Welcome Melbourne, responded to this review Dear 826celinag,Thank you for your feedback. We’re glad you found the location convenient and enjoyed a generally comfortable stay. We appreciate your comments regarding room size and hallway noise, and will share them with our team for review.Regards,Alex MihardjaExecutive Assistant

  • User:DonG1702

    Trip type: Couples

    Very bad

    rating30 Apr 2026

    Disgusting phone services, no staff can understand English at all, constantly being put on hold and phone is disconnected at their end, after using Mercure Melbourne in little Bourke st for nearly 10 years we will never use them again, the service is very unreliable and unprofessional for accommodation in Melbourne CBD Erdi Group, Other at Mercure Welcome Melbourne, responded to this review Dear DonG1702,Thank you for your feedback, and we are very sorry to hear about your experience. This is clearly not the level of service we aim to provide, and we sincerely apologise for the frustration caused by the phone and communication issues you encountered.We have shared your comments with our management team for urgent review and improvement. We would also like to better understand your concerns in more detail, and we welcome any further feedback you may wish to provide.Please feel free to share your experience directly with our Executive Assistant Manager, Conrad Burley, via email at conrad.burley@accor.com.Kind regards,Alex MihardjaExecutive Assistant

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