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Novotel Melbourne Preston

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Novotel Melbourne Preston

locationPreston, Melbourne - VIC

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About Novotel Melbourne PrestonAbout Novotel Melbourne Preston

Location

This hotel warmly welcomes guests in Melbourne.

Facility

The hotel has 2 lifts and features 383 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, cash machine and drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. There are many ways to relax or stay active at the hotel, including a gym, billiards, aerobics, a sauna and a beauty salon.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Novotel Melbourne Preston Amenities at Novotel Melbourne Preston

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

459

Very Good

700

Average

372

Poor

174

Terrible

165

Recent Reviews: 1870

  • User:Triptrouble

    Trip type: Couples

    Inconsistent and not up to standard

    rating04 Feb 2026

    Initially thought "this is a great place" but over the time we stayed things changed that made it no so great. It is well located within walking distance to both tram and train, but sadly there is not much locally other that a very good pizza place around the corner. The room maid service was sloppy and inconsistent. They often forgot to replenish coffee and sometimes even forgot towels. There seemed to be no consistency with this service for a 4 1/2 star hotel. We often left the motel at 8am or earlier and got back at 3pm and the room was still not made up. This is a time for relaxation for me but we had to leave again while someone made up the room. On the first night we were there - no TV. They said it was a third party issue which I can accept, but it should not take 24 hours to rectify. The bathroom is poorly designed. It is open at the end where the water taps are and therefore water sprays everywhere in the main bathroom area. Taps are not labelled so to get the right temperature is very hit and miss.

  • User:terri t

    Trip type: Couples

    Very bad and dirty Novotel service

    rating31 Dec 2025

    Our stay here was awful unfortunately, dirty bathroom, kitchen area, the windows were smeared, carpet dusty, corners had cobwebs. Bathroom door and sink didn't fit well and a chunk taken out of the glass door with no personal locks, the towel racks were falling off and when sitting on the toilet you get a towel rack blow to the head if moving forward. Also the lack of personal amenities for loving the planet is more likely just cutting costs and no customer service rather than helping the environment- if you did care for the environment you'd defrost the freezers in the fridge- actual fact. The service at the front desk was poor, 1st time staying here, we were not directed well, 2 different lifts from 2 different buildings was illogical and confusing. They spoke extremely quietly and in bad English which made checking in awkward. This was New Year's Eve and returning to the hotel was also awful, vomit covered the walls and floor of the lift, all over my ball gown and sandals, my husband told the front desk but the guy said he knew but was more interested in flirting with the pack of stewardess celebrating with drinks, we literally had to ask the guy to move the ladies and drinks table so we could get to the lift. Next morning at the restaurant for breakfast- again bad customer service was not directed where to go or any manners, food was soggy, tasteless, no actual care taken. On check out, we were never asked about our stay or if we were happy- nothing of what I'd expect from a Novotel . The unexpected car park fee was a surprise at the last minute and unacceptable

  • User:Jude R

    Trip type: Family

    Fantastic stay at Novotel Preston

    rating30 Dec 2025

    I’m currently staying at the Novotel in Preston, Victoria, and I’ve been so impressed by how efficient, warm, and friendly the staff are. They’re constantly on the move, attentive, and always ready to help—often anticipating what you need before you even ask. It’s genuinely been one of my best hotel experiences anywhere.The breakfast at the Stampton is delicious, with a wide variety of buffet options all cooked to perfection, and the staff are always cheerful. Reception is staffed 24 hours a day and somehow they remain just as fresh and helpful at 3am as they are during the day. Security is visible, alert, and regularly patrolling, which is very reassuring. It’s no surprise that airline staff choose to stay here.My wife and I are so glad to be spending New Year’s here.

  • User:Cheryl H

    Trip type:

    rating23 Jul 2025

    The room was very well appointed, very comfortable and spacious.The location, and amenities of the hotel were spot on for my work trip.Staff very friendly and helpful. Dinesh Gandhi, General Manager at Novotel Melbourne Preston, responded to this review Dear Cheryl,Thank you for taking the time to share your positive feedback. We are delighted to hear that you found the room to be well appointed, comfortable, and spacious. It is also wonderful to know that our location and amenities met your needs for your work trip. Our team strives to provide friendly and helpful service, and your kind words are greatly appreciated. We look forward to welcoming you back in the future.RegardsDinesh GandhiGeneral Manager

  • User:Brett O

    Trip type:

    rating22 Jul 2025

    Stayed at hotel for work. It is a pleasant hotel., but a few concerning issues need to be raised. There was a slight step into the shower from the passage, which is extremely dangerous twice I tripped on it, a real safety issue which needs addressing. Booked a King size suite for two and there was only one breakfast supplied, we went down for breakfast at 6.30am to only be told by a staff member it doesn’t open for breakfast until 7am, A bit late for people who need to get to work, so no breakfast anyway. We also ordered an ice bucket with ice and were informed we need to pay $5.00 for delivery. The hotel really needs to fix these issues at $299.00 for one night, not value for money, would think twice about staying again. Dinesh Gandhi, General Manager at Novotel Melbourne Preston, responded to this review Dear Brett,Dear Brett O,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your honest comments, as they help us identify areas for improvement.We regret to hear about the safety concern regarding the step into the shower. Please be assured that your safety is our top priority, and we will promptly review and address this issue to prevent any future incidents.We apologize for the inconvenience caused by the breakfast timing and the ice delivery fee. Your feedback has been shared with our team to evaluate how we can better accommodate our guests' needs, especially during early mornings and for additional services.Regarding the value of your stay, we are sorry to hear that it did not meet your expectations. We continually strive to provide high-quality experiences, and your comments will be used to enhance our services.Thank you once again for your constructive feedback. We hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.Best RegardsDinesh GandhiGeneral ManagerNovotel Melbourne Preston

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