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Novotel Melbourne South Wharf

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Novotel Melbourne South Wharf

locationSouth Melbourne, Melbourne - VIC

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About Novotel Melbourne South WharfAbout Novotel Melbourne South Wharf

Location

This hotel warmly welcomes guests in Melbourne.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Most units have a sea view. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. For guests who wish to keep active, tennis and golf are available. Water sports enthusiasts are offered windsurfing. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, bowling, callisthenics and aerobics. A casino offers fun and entertainment.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Alcoholic beverages are available.

Amenities at Novotel Melbourne South Wharf Amenities at Novotel Melbourne South Wharf

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Golf

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      Gym

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      Tennis

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      Windsurfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

307

Very Good

149

Average

33

Poor

11

Terrible

11

Recent Reviews: 511

  • User:ollie700

    Trip type: Solo travel

    Brilliant Hotel

    rating07 May 2026

    Great experience staying at the Novotel, very comfortable beds and friendly check in staff! Breakfast buffet was delicious, pancakes were a hit! Hotel Manager, Owner at Novotel Melbourne South Wharf, responded to this review Dear Ollie,It was a pleasure to receive this kind review of your time with us.We are thrilled you had such a brilliant stay at Novotel Melbourne South Wharf.It’s great to hear our team provided a warm welcome and that you found your room so comfortable. We take pride in crafting restful spaces, and our breakfast offerings aim to start every day on a high note, those pancakes are a guest favorite!We hope to welcome you back in the future.Best wishes,Novotel Melbourne South Wharf Team

  • User:Vinitha V

    Trip type: Business

    Not Clean

    rating15 Apr 2026

    This has been by far the worst experience of my life, my husband owns a gold membership for Accor hotels, knowing this I thought my business trip can’t go wrong with this, I was disappointed was an understatement - the whole room felt dusty, sheets, switch boards, pillows. Under the side table was an opened toothbrush box just lying which the cleaners have left without clearing it. Vanity and washbasin had yellow stains, hair in the basin. Super gross. Staying here overnight was painful! Coming out with dust allergies - blocked nose and sore throat.

  • User:Kerry M

    Trip type: Couples

    Hotter than the sun

    rating04 Oct 2025

    Air conditioning so hot in 24/13 felt like we were in the tropics. Absolutely terrible experience given the ridiculous heat in the room. Staff noted an issue issue with the cooling but were less than helpful. Would have been better sleeping in the car parked below the hotel. Never staying here sfainy Hotel Manager, Owner at Novotel Melbourne South Wharf, responded to this review Dear Kerry, Thank you for your feedback, and please accept our sincere apologies for the discomfort you experienced during your stay with us.We’re very sorry that the air conditioning in your room was not working properly. We understand how frustrating and uncomfortable this must have been, especially during warm weather. While our team did note the issue, it’s clear that we did not handle the situation as we should have, and for that, we truly apologize.Please be assured that we are actively working to resolve the issue with the cooling system to prevent this from happening again. Your experience is not the standard we strive to provide, and we regret that we fell short during your stay.We value your feedback and hope you’ll give us the opportunity to make it right in the future. If there’s anything further we can do to follow up on this, please don’t hesitate to reach out.Best regards,Novotel Melbourne South Wharf Team

  • User:thetravellingmumma1

    Trip type: Family

    Clean and comfortable, but fairly basic service and hotel.

    rating23 Sept 2025

    Good value overall, but service and recognition fell shortI made a last-minute booking with my children. Parking is next door at DFO, which cost $50. It’s a busy public car park for the shopping centre, so a bit tricky to manage if you’ve got young kids or a lot of luggage.Check-in was smooth enough, but the reception staff member was fairly indifferent – professional but not especially welcoming. About an hour later, she called my room to say she’d forgotten to deduct my Accor points, meaning I was overcharged and would need to go back to reception in the morning to sort a refund that would take several days to reach my card. Not ideal when travelling alone with children.The room itself was clean and comfortable, with basic amenities that were fine for the price. We slept quite well, though the air conditioning seemed to switch itself off automatically during the night. No welcome gift, upgrade, or acknowledgement of my Accor Platinum status, which was disappointing.Breakfast was decent. What really made it better was the lovely, helpful staff, one of the team went out of her way to bring me some avocado and olive oil as a vegan option as the choice otherwise was dry toast, or some salad or fruit. Limited choices otherwise, but their attitude was excellent and really lifted the experience.Overall, the stay was pretty good value, clean and comfortable, but some aspects of service and the lack of recognition for loyalty status let it down. I was intending to rebook tonight but still trying to decide. Hotel Manager, Owner at Novotel Melbourne South Wharf, responded to this review Dear Elling,Thank you for your feedback concerning your stay with us.We appreciate you highlighting the comfort of your room and the efficiency of your initial check-in process. Our housekeeping team takes pride in maintaining high cleanliness standards, and we're pleased this contributed to your restful experience.However, we sincerely regret some aspects of your stay fell short of expectations. Please know we've shared your observations about service consistency with our front office team to reinforce our commitment to warm, attentive hospitality. Regarding climate control, we remind guests our individually adjustable systems are available 24/7 at the touch of a button.Nonetheless, we're delighted our breakfast team could enhance your mornings. Their dedication to accommodating dietary needs reflects our ongoing staff training initiatives, and we'll ensure your kind words reach them directly.We hope to be able to welcome you again.Best regards,Novotel Melbourne South Wharf Team

  • User:JimboHKM

    Trip type: Business

    Great location for conference centre and DFO

    rating06 Sept 2025

    Great location if you are attending a conference, literally next door.Standard corporate fare, great views from the higher floors.Breakfasts were pretty good, coffee service a nice touch.George the concierge certainly adds value Hotel Manager, Owner at Novotel Melbourne South Wharf, responded to this review Dear Jimbo,Thank you for positively reviewing your recent stay.We're delighted you enjoyed our prime location near Melbourne's conference facilities and retail opportunities.It's wonderful you appreciated our breakfast offerings and specialty coffee service alongside the panoramic views from our upper floors. Our team takes pride in creating memorable moments, and we're thrilled George's attentive service enhanced your stay.We hope that we have the pleasure of welcoming you back again in the future. Best regards,Novotel Melbourne South Wharf Team

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