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Parkroyal Monash Melbourne

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Parkroyal Monash Melbourne

locationGlen Waverley, Melbourne - VIC

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About Parkroyal Monash MelbourneAbout Parkroyal Monash Melbourne

Location

This hotel welcomes guests in Clayton.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service and a hairdresser. A fax machine is available for guests' business needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Children's beds can be requested for younger guests. Valuables can be securely stored in a safe. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. Other features include a telephone and WiFi (no extra charge). Bathrooms are equipped with a shower and a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. The sun loungers are perfect for soaking up some sun. Leisure activities available at the hotel include a gym. In addition, aerobics is are offered by third-party operators.

Meals

Various dining options are available, including a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Parkroyal Monash Melbourne Amenities at Parkroyal Monash Melbourne

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

    • -

      Gym

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      Heated Pool(s)

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

LocationLocation

Map preview

Around this property:

Beach

15 km

Centre

24 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

64

Very Good

25

Average

6

Poor

2

Terrible

18

Recent Reviews: 115

  • User:Bevvers67

    Trip type: Couples

    Could be so much better.

    rating14 Mar 2026

    Clean & comfortable, the whole place smells lovely & we loved the electric blackout blinds. The garage parking was easy enough if you follow the instructions. However, it could be so much better. For the not small price of one night here, you'd expect more than a few UHT milks in the fridge - no water, no biscuits with the tea bags, no frills.The bed was huge & comfortable & the pillows looked amazing but they are like souffle - as soon as your head hits them, they go very flat & are not comfortable at all.The maze of grey, soulless corridors were rather depressing, & we noticed several plates, dishes & glasses along our corridor that were there when we arrived & still there when we left the next morning. Breakfast was ok but really would benefit from a larger choice of milk to include some plant milk.

  • User:DLDSA

    Trip type: Friends getaway

    Sensational Staff Make The Experience!!!

    rating21 Nov 2025

    Friends and I visited Park Royal Monash to enjoy the breakfast buffet at Ginger restaurant. It’s reasonably priced and underground parking is easy and free for the first three hours, making it an easy choice for catch ups.As we’ve been a few times before, we were warmly greeted and welcomed back by the gorgeous Rushika who happily took care of our every need whilst there. Whilst attending to other clientele, Rushika made a point of regularly stopping by and seeing if there was anything we required or needed help with, as well as chatting and enjoying a laugh with us. Honestly, this friendly young woman is an absolute delight and an asset to the Park Royal group! We all enjoyed the wide range of dishes and beverages on offer and each of us felt that today’s buffet was simply the best and most enjoyable we’ve had here. We loved the addition of scones to the buffet and when we inquired if it was possible to have some cream to go with the jam, a smiling and helpful young man from the kitchen brought it out to us immediately. The service at the Park Royal Monash is unparalleled. Everyone we’ve dealt with offer their assistance happily and with such care. Yosi was another server who came to check in on us, as she too remembered us from previous visits and wanted to ensure we were looked after. We felt like we were being treated like family by their beautiful staff. Thank you all, you make the experience even better!Finally, as we were leaving, one of the lovely managers crossed paths with us near the foyer and thoughtfully asked if we had enjoyed our visit, with everything being to our satisfaction. We praised and named some of her wonderful staff, saying how helpful and kindly we’re treated and that we’ve always had an exceptional experience at the Park Royal Monash. She seemed very proud of her staff and promised that she’d pass on our kind words. Everyone here at Park Royal Monash seems to be sincerely invested in a positive experience for their customers. We love it and we’ll definitely be back. Jason McGowan, General Manager at PARKROYAL Monash Melbourne, responded to this review Dear DLDSA,Thank you for taking the time to post a 'five-star' review of our Ginger Restaurant!Thank you, and looking forward to welcoming you back to PARKROYAL Monash!Sincerely,Jason McGowanGeneral Manager

  • User:WeiYinP

    Trip type: Family

    A gem in the eastern suburbs of Melbourne

    rating16 Oct 2025

    Excellent customer service from front desk staff and restaurant staff at breakfast. Complimentary double room upgrade, welcome amenity and complimentary breakfast for GHA Titanium were honoured.However, bathroom cleanliness and shower pressure should be improved. Jason McGowan, General Manager at PARKROYAL Monash Melbourne, responded to this review Dear WeiYinP,Thank you for your 'five star' review of PARKROYAL Monash and great to read that you experienced 'excellent customer service from front desk staff and restaurant staff' !Hope to welcome you back next time you stay with us.Sincerely,Jason McGowanGeneral Manager

  • User:Bruce N

    Trip type: Business

    Failure to return 'POS authorisation'

    rating14 Oct 2025

    Hotel took a $100 'POS authorisation' which was not refunded 10 days later. I had to call and they had 'forgotten' Makes you wonder about their systems and how many other people this might have happened to. Check your cards! Jason McGowan, General Manager at PARKROYAL Monash Melbourne, responded to this review Dear 864brucen, Thank you for taking the time to tell us about your experience at the PARKROYAL Monash. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have since completed a detailed review our audit process to ensure all guests point-of-sale pre-authorization are released upon check-out. Also, please note that any point-of-sale pre-authorization on a debt or credit card, may take time to reappear in your account and is dependent upon your Bank being either local or an International Bank. We find Banks also advise that this time period, may take and number of days, from 5 to 10 working days on average to appear. We appreciate you sharing your feedback and concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Jason McGowan General Manager

  • User:sutho58

    Trip type: Business

    Look elsewhere

    rating06 Jun 2025

    There is a reason that I cancelled my Titanium membership of GHA.. and this establishment certainly didn’t make me feel like I had made a mistake. Located above a shopping centre is ok if you need to visit big w? $100 hold on your credit card when there is nothing in the fridge other than 4 pods of long life milk. Had to be up early and a breakfast bag consisted of a bottle of water, some fruit and egg and bacon roll. Coffee was cold. Jason McGowan, General Manager at PARKROYAL Monash Melbourne, responded to this review Dear David S [sutho58], Thank you for taking the time to tell us about your experience at the PARKROYAL Monash. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Hotel team were disappointed to read your review. We understand you stayed as a part of a ‘group booking’ and a box breakfast and coffee to go was specifically arranged by your group organizer via your Travel agency for your Automotive organization. We appreciate that if anything is amiss or not, to your liking at any time; we kindly request to please contact our reception team 24 hours to allow the opportunity for our team to look after and put right your request. Also, our retail offering in the mall below the hotel does include a number of well know shopping brands with an emphasis on convenience shopping brands; however, a Big W is not located within our location. We appreciate you sharing your feedback and concerns, and it is our hope that you will provide us the opportunity to better serve you in the future. Sincerely, Jason McGowan General Manager

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