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Pullman Melbourne City Centre

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Pullman Melbourne City Centre

locationMelbourne CBD, Melbourne - VIC

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About Pullman Melbourne City CentreAbout Pullman Melbourne City Centre

Location

Located amongst Melbourne's famed shopping and entertainment attractions, the hotel is within easy walking distance to theatres, restaurants, cafés and bars, major sporting venues and the business district. Melbourne's famous trams stop just outside the hotel to enable easy, fun travel to the rest of this great city. Melbourne International Airport is situated at a distance of approximately 25 km.

Facility

The hotel has 200 non-smoking rooms, which are located on 15 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning, individually adjustable heating and a fan ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Excellent swimming awaits guests at the indoor pool. Fine weather can be enjoyed on the terrace. Leisure options at the hotel include callisthenics, aerobics and a spa. For a fee, guests can also enjoy a gym and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A fortifying breakfast is served daily. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Pullman Melbourne City Centre Amenities at Pullman Melbourne City Centre

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Indoor Pool

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      Massage

LocationLocation

Map preview

Around this property:

River

200 m

Tourist Centre

200 m

Park

200 m

Train Station

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

135

Very Good

61

Average

43

Poor

20

Terrible

30

Recent Reviews: 289

  • User:Gerry_W_Reisenberger

    Trip type: Business

    Nice rooms, slightly more detail needed on cleaning. Very attentive staff.

    rating07 May 2026

    It was a really short stay only as it was just one night. But it was a very pleasant one in any case. Upon checkin, I asked for a rather late checkout the next day. While the receptionist at the time could not arrange that, she recommended to check again the next morning. The next morning however just before I left the hotel, the room phone rang and they told me the late checkout had been arranged. And it’s this kind of small details I appreciate. Obviously they’ve made a note of my request and the arrangement had been made. The room I got was spacious and well designed, with plenty of natural light. While it didn’t bother me, the bathrooms are fairly small. A bit more detail to cleaning could be observed, as from somewhere a used bandaid appeared on the floor as well as a fake eyelash - so vacuuming wasn’t quite done right. Overall a pleasant stay and I probably would stay here again next time I’m in Melbourne, as the hotel is in the middle of Chinatown so has everything you need close by. Erdi Group, General Manager at Pullman Melbourne City Centre, responded to this review Dear Gerry_W_Reisenberger,Thank you for your detailed feedback. We’re delighted to hear you had a pleasant stay and appreciated the attentive service from our team, particularly with arranging your late check-out request. We’re also pleased you enjoyed the spacious room, natural light, and central Chinatown location.At the same time, we sincerely apologise for the housekeeping oversight you encountered. Your comments regarding the cleanliness detail have been shared with our housekeeping team for review and improvement. We appreciate your feedback and hope to welcome you back again on your next visit to Melbourne.

  • User:Barry C

    Trip type: Couples

    Not 5 star.

    rating26 Mar 2026

    We picked this hotel because of its location which is central and handy to be walking distance from lots of attractions in Melbourne. The hotel is very ordinary, poorly maintained and lacking in amenities for clients. It is not 5 star and is in fact a rebranded Mercure hotel. The bar is closed on Sunday and Monday. Customer service is poorly lacking and in fact I am sure that management do not understand or respect customer needs. This hotel is 3 star at best and to charge over $300 a night is ridiculous . I strongly recommend looking at other options if you are looking to stay at a proper 5star hotel in Melbourne. Cannot recommend. Pullman and Mercure Melbourne, General Manager at Pullman Melbourne City Centre, responded to this review Dear Barry C,Thank you for your feedback. We’re sorry your stay did not meet expectations and apologize for the issues you experienced with amenities and service. Your comments have been noted and will be reviewed as we continue to improve our guest experience.Regards,Alex MihardjaExecutive Assistant

  • User:824douglasg

    Trip type: Family

    Very Disappointed This is not a 5-star hotel at the moment, This is the first negative review I have ever done

    rating19 Mar 2026

    Very Disappointed with some aspects.Not easy to pull up in your car to unload children and luggage for a 7-night stay. And the main restaurant Eva's not being open for lunch or dinner was a total surprise and extremely disappointing especially as we had 4 adults and 3 children.the rooftop bar/restaurant was not really suitable for children, and the food was substandard totally not up to Accor's standard.The rooftop bar manager she was very rude, so we only went there the once of our 7 days stay.The roof top bar/restaurant only open 5 days a week but that was ok because we would never go back to it. PositivesBreakfast was good in Eva's mezzanine level which used to be the fine dining experience and great staff. In Brisbane a barrister coffee is included in your breakfast price but not here. Our 2 rooms were very spacious and comfortable, great bathroom which had a sliding door above the vanity opening up to the main room. We had 2 superior rooms with 2 queen beds The location is great.Brisbane Accor hotels are so much better, but Melbourn has the formula one Pullman and Mercure Melbourne, General Manager at Pullman Melbourne City Centre, responded to this review Dear 824douglasg,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations, particularly regarding dining options, service, and family convenience. Your comments have been shared with our team to help improve our guest experience.We’re glad you found your rooms spacious and comfortable, and that you enjoyed our breakfast and location. We appreciate your detailed feedback and once again, our apologies for the inconvenience experienced.Kind regards,Alex MihardjaExecutive Assistant

  • User:Pawan_Prabhat

    Trip type: Business

    Highly Unprofessional. Front Desk Doesn't answer calls. Housekeeping Stops at 5 pm.

    rating05 Mar 2026

    Worst Hotel in Melbourne. The front desk doesn't take your calls. The Housekeeping is available after 5pm. Worst Hotel to live. Pullman and Mercure Melbourne, General Manager at Pullman Melbourne City Centre, responded to this review Dear Pawan_Prabhat,Thank you for your feedback. We sincerely apologize for the issues you experienced with our front desk and housekeeping services. Your comments are taken seriously, and we will review them to improve our guest experience.We regret that your stay did not meet expectations.Regards,Alex MihardjaExecutive Assistant

  • User:conm67

    Trip type: Couples

    Friendly staff but not a good experience

    rating03 Mar 2026

    Stayed at the Pullman for a 30yr anniversary. Unfortunately the experience was not great. Blocked drains in the bathroom caused a room change which impacted our dinner plans. Pullman and Mercure Melbourne, General Manager at Pullman Melbourne City Centre, responded to this review Dear conm67,Thank you for your feedback. We’re glad you found our staff friendly, but we sincerely apologize for the issues with your room and the impact it had on your anniversary plans. Your comments are important and will be reviewed to help us improve the guest experience.We hope to have the opportunity to provide a much better stay in the future.Regards,Alex MihardjaExecutive Assistant

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