Punthill Little Bourke

Recent Reviews: 1059

• User:Maddie S

  Trip type: Solo travel

  Average at best

  17 May 2026

  Location is good, cleanliness is average, the staff are not helpful I had an issue in my room with a faulty fridge which cost me hundreds of dollars in food wastage. As the fridge would intermittently turn back on again, the hotel refused to address it and left the same fridge in my room, my food spoilt and wastage cost me hundreds of dollars, they did not compensate me and they still did not fix or replace the fridge

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• User:searsdenny

  Trip type: Couples

  Worst stay ever!

  28 Mar 2026

  This was easily the worst accommodation we have ever stayed in. We booked a 5 night stay in Melbourne and chose this accommodation because of its central location. On arrival (Friday late pm) we quickly became aware the accommodation was of an inferior standard. We reported our concerns to the reception staff who were very sympathetic but informed us nothing could be done because senior management weren’t available over the weekend. It was actually Tuesday, the day before we left, that we heard from management. This was unacceptable. The property had many issues. The settee was in a dreadful state. We had to use pillows in order to sit on it. The coffee table still had food residue on it from the previous guests and was badly marked. The fridge was so noisy i had to switch it off every night which involved dragging it out into the hallway every night. I have had spinal disc surgeries on my neck and lower back so this was particularly problematic. The bathtub was badly stained to the point where my wife wouldn’t bathe in it. You had to climb into the bathtub to shower and this wasn’t the easiest task when getting out. The apartment had a lingering smell also.

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• User:Matt M

  Trip type: Solo travel

  Dirty and Poorly Maintained. There are better places to stay in Melbourne.

  20 Dec 2025

  The staff are lovely and very helpful. Unfortunately, they are let down by unclean rooms and poor room maintenance. For example, I used the in-room laundry dryer only to find that I was unable to remove the lint filter that was clogged with lint because maintenance had screwed the lint filter to its housing. This is a fire hazard. Other issues include lots of dried liquid stains on the bathroom tiles demonstrating that they have not been cleaned in a while, urine stench in the bathrooom, skirting boards and door frames being damaged and not repaired, fridge door handles have not been cleaned in a long time, and light switches were filthy. The other reviews you've read here are true - the property is poorly maintained and not very clean. I will not be staying at Punt Hill again.

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• User:D B

  Trip type: Business

  Could be cleaner

  28 Oct 2025

  On arrival, the lady checking me in was very polite, friendly and informative. Arriving on my level as the lift doors opened I noticed all the room number signage on the floor. I'm sure this wouldn't meet fire code to have them on the floor. When walking to my room, the whole floor smelled like an Asian takeaway. This was around 6pm, so the abundance of Uber eats deliveries arriving while I was checking in would explain the smells. Also taking into consideration the hotel is in the centre of Chinatown. The room was large with a lounge, kitchenette and bedroom. But the room was in a bad way. Walls that had clearly been damaged in the past were roughly patched up. The sofa looked filthy and I daren't sit on it.The bathroom door and light switches were dirty as was the side of the washing machine, which you can't help look at when in the shower. I needed to iron a business shirt for the next day and the ironing board was semi working. The underneath was broken, but I managed to quickly ironing something without it collapsing.The blinds had some weird flimsy curtain over it, that would probably be found in student accommodation. I was not looking forward to sleeping in the bed to be honest, but was pleasantly surprised at how comfy the bed and pillows were. I slept very well.Bathroom was dated and could do with a grout clean, but the shower pressure was good, although it did spray everywhere, which may explain why the bottom of the bathroom door has water damage. My issue with this hotel are the photos that make it look a lot nicer than it is. The dirtiness can easily be rectified with a deep clean of that room. Cleaning light switches and wiping down doors are not expensive to rectify. Hang the signage and get some fragrance in the communal corridors to hide the cooking/take away smells.I didn't use the lounge or kitchen, so I can't comment on those facilities apart from the sofa needing a good clean. I didn't realise they had a pool here, but I don't think I would have used it judging on the cleanliness of the room.The reason I stayed here is due to the location of a work conference. So location wise, it's great. A few shady characters hang around in the street outside, but that's no fault of the hotel, that's Melbourne's drug problem! All in all, if it's budget and location you're after and you're not too fussy, stay here. I won't be returning. Punthill Little Bourke, Other at Punthill Little Bourke, responded to this review Hi there,Thanks for your detailed feedback.We’re glad you found the location convenient and the bed comfortable, but we’re truly sorry that the room’s condition and overall cleanliness didn’t meet expectations. Your comments about the maintenance, cleaning standards, and corridor presentation have been shared with our housekeeping and management teams for immediate review and corrective action. We appreciate you taking the time to outline your experience — it helps us improve for future guests.Kind regards,The Punthill Little Bourke Team

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• User:Niki L

  Trip type: Family

  Very Disappointing

  05 Jun 2025

  Receptionist was very nice at check in but once we got into the first floor it smelled bad. The room was dirty with holes in the carpet and paint peeling off the walls, it was very depressing.They moved us to another room the next day which was better Punthill Little Bourke, Other at Punthill Little Bourke, responded to this review Dear Niki,Thank you for taking the time to share your feedback. We're truly sorry to hear that your initial experience with the room did not meet expectations. Please accept our sincere apologies for the cleanliness and condition issues you encountered.We’re glad our team was able to move you to a better room the following day, and we appreciate your kind words about our receptionist. Your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are addressed promptly.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future.Warm regards,Punthill Little Bourke Management

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