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The Great Southern Hotel Melbourne

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The Great Southern Hotel Melbourne

locationMelbourne CBD, Melbourne - VIC

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About The Great Southern Hotel MelbourneAbout The Great Southern Hotel Melbourne

Location

The hotel is located in Melbourne's city centre, just a short walk from Southern Cross Station and across the river from the Crown Entertainment Complex. It is situated close to all of Melbourne’s action and tourist attractions such as the Etihad Stadium, Melbourne Exhibition and Convention Centre, Melbourne Aquarium and Rialto Tower Observation Desk. Restaurants and bars, Spencer Street Station and the Transportation Terminus can also be found close by. The hotel's location offers convenient access to public transportation links and Melbourne's most fashionable shopping, entertainment, restaurant, theatre, sporting, arts and cultural venues.

Facility

The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Parking spaces are available to guests travelling by car (for a fee). Other services include medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

For those who wish to stay active while on holiday, the hotel offers tennis.

Meals

The dining area includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day.

Amenities at The Great Southern Hotel Melbourne Amenities at The Great Southern Hotel Melbourne

  • Facilities

    • -

      24-hour reception

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      Air conditioning

    • -

      Bar(s)

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      Car Park

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      Conference Room

    • -

      Disability-friendly

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

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      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

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      Small supermarket

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

149

Very Good

339

Average

277

Poor

139

Terrible

155

Recent Reviews: 1059

  • User:Marc T

    Trip type: Solo travel

    Ignore the negative reviews

    rating03 May 2026

    The idiots who wrote 1* reviews need to grab a brain & grow up. The place was fine. My room was spacious & clean. The bed was fine. Social Media Coordinator, Marketing at The Great Southern Hotel Melbourne, responded to this review Dear Marct,Thank you for your feedback on your stay at The Great Southern Hotel Melbourne. We’re glad you found your room spacious, clean, and comfortable.We appreciate your comments and hope to welcome you back again.Kind regards,Mike The Great Southern Hotel Melbourne

  • User:Kat-wood6

    Trip type: Solo travel

    Beds hard, noisy but clean

    rating02 May 2026

    So here goes. What can I say about this hotel? It closely resembles Melbourne Jail on its layout. The beds are monstrously hard. I have a bad back, so it's really wrecked my back. When you arrive, you fill out a form to say that you won't make noise after a certain time. Well, this does not apply to some people, obviously. And so lucky I brought my earbuds. And if that didn't keep you awake until midnight, the constant or intermittent humming of the bar fridge right next to your head will certainly do your head in. It's possibly the worst hotel I've ever stayed in. And you definitely get what you pay for it is a budgethotel. The only plus about this hotel is that it's so close to the station where you can catch the bus to the airport if you have an early flight. But if you have a bad back, I highly recommend you don't stay here. Social Media Coordinator, Marketing at The Great Southern Hotel Melbourne, responded to this review Dear Katrina, Thank you for taking the time to share your feedback following your recent stay at The Great Southern Hotel Melbourne. Katrina, we are sorry to hear that your experience did not meet your expectations, particularly in relation to the bed comfort, noise levels, and the bar fridge in your room. We understand how important a restful and comfortable stay is—especially when managing a bad back—and we are sorry to hear that this was not your experience with us. Regarding the form provided at check-in, this is intended as a reminder for all guests to help maintain a quiet and respectful environment. However, we acknowledge that this is not always adhered to, and we encourage guests to contact our reception team at any time so we can promptly address noise concerns. While we often receive positive feedback about our beds, we do understand that comfort can vary greatly depending on personal preference. We apologise that it did not suit your needs on this occasion. Additionally, we appreciate you bringing the fridge noise to our attention, and we will ensure our maintenance team investigates this promptly. We are pleased to hear that you found our location convenient, particularly for airport access, though unfortunately, other aspects of your stay impacted your overall experience. Thank you again for your feedback, Katrina. We hope you might consider giving us another opportunity in the future to provide you with a more comfortable stay.Kind regards,Mike The Great Southern Hotel Melbourne

  • User:nickkO5670XC

    Trip type: Solo travel

    Comfortable and economic rooms. Great customer service now on 2 occasions from Patric at front desk. Efficient polite.

    rating08 Apr 2026

    Great convenient location at heart of cbd Social Media Coordinator, Marketing at The Great Southern Hotel Melbourne, responded to this review Dear Nickk,Thank you, Nickk, for your feedback and for staying with us again at The Great Southern Hotel Melbourne.We’re delighted that you found our rooms comfortable and affordable, and that our central CBD location made your stay even more convenient. It’s especially rewarding to hear your praise for Patric—his efficient and courteous service clearly left a great impression, and we’ll be sure to pass along your feedback.We truly value your continued support and look forward to welcoming you back again soon!Kind regards,Mike The Great Southern Hotel Melbourne

  • User:Navigator30473182930

    Trip type: Family

    Quick visit

    rating05 Apr 2026

    Fantastic location for bus, train and tram and eateries. Great room and quiet too. Will use facilities again Social Media Coordinator, Marketing at The Great Southern Hotel Melbourne, responded to this review Dear Navigator,Thank you for choosing to stay with us and for sharing your feedback.We’re pleased to hear you appreciated our central location, peaceful rooms, and easy access to transport and nearby eateries. It’s wonderful to know you had an enjoyable stay.We look forward to welcoming you again in the future.Kind regards,MikeThe Great Southern Hotel Melbourne

  • User:GribbsRiyadh

    Trip type: Business

    Look at the price its a bottom end of central Melbourne market, so you need to be prepared for that

    rating23 Feb 2026

    The bed and bed coverings for me a bit of a let down you felt like you were in a basic hotel. The portable wall mounted AC noisy and was not really cold did not seem to work, the bathroom was new. Social Media Coordinator, Marketing at The Great Southern Hotel Melbourne, responded to this review Dear Gribbs, Thank you for your feedback. We encourage guests to report any concerns during their stay so that we can address them promptly.Our maintenance team has been informed regarding the AC issue; however, we were unable to locate your booking details. To help us with the investigation, kindly provide your booking details. If you could provide them, we would be happy to investigate further.Kind regards,Mike The Great Southern Hotel Melbourne

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