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The Olsen

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The Olsen

locationSouth Yarra, Melbourne - VIC

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About The OlsenAbout The Olsen

Location

The hotel is located on prestigious Chapel Street and is situated in the exclusive South Yarra area, which is the premier location for visitors wishing to indulge themselves by visiting leading fashion outlets, excellent restaurants and the bounty of other cultural events the city has to offer.

Facility

The hotel has a lift and features 229 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable indoor temperatures. Guests can enjoy the view of the city from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. Separate bedrooms are available. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, stovetop, microwave, tea/coffee station, dishwasher and oven. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, a DVD player and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. A gym and aerobics or, for a fee, yoga, are among the sport and leisure options available. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon and massage treatments.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at The Olsen Amenities at The Olsen

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1532

Very Good

685

Average

241

Poor

119

Terrible

70

Recent Reviews: 2647

  • User:Curious67826277398

    Trip type: Family

    Good hotel but rooms need an update/ refresh.

    rating19 Apr 2026

    I recently stayed in a two-bedroom open plan room and overall had a good experience, with a few areas that could definitely be improved.Positives:The location is a standout. I personally enjoy staying just outside the CBD, and this spot made it really easy to get around with a hire car. Parking at the hotel was simple and reasonably priced at $40 per day. Being close to Chapel Street and Toorak Road was also a big plus — there are plenty of great food options nearby, and anything you forget to pack can easily be picked up along those streets. No issues with the noise levels, it was quiet in our room. The breakfast at the hotel was delicious, and the restaurant staff were warm and welcoming. The beds were comfortable, and the room itself was spacious enough for two people to stay comfortably.Negatives:The rooms are in need of a bit of a refresh. All of the curtains were quite worn and falling apart, and they didn’t close properly, which meant a lot of harsh morning light came through. The lighting throughout the room, including the bathroom, was quite poor — overall quite dim and not very practical.I also slipped in the bath/shower, which was a bit concerning. It would be a good idea to provide waterproof bathmats, especially for children or older guests.The reception experience could be improved. I was given conflicting information regarding an enquiry, which led to a lot of back and forth and ultimately a waste of time. A more consistent and helpful approach from staff would make a big difference.A couple of smaller details also stood out — room service delivered a bottle of sparkling wine with a cap but no way to open it, and the tray was left outside our room for over a day, which wasn’t ideal.Overall:I still enjoyed my stay and would consider returning, as the location and overall comfort are great. However, with some simple improvements — particularly updating the curtains, improving lighting, and refining service — this hotel could offer much better value for money and an even more enjoyable experience for future guests.

  • User:Coastal16163611313

    Trip type: Business

    Excellent Location

    rating10 Feb 2026

    Excellent location, friendly staff and comfortable accomodation. I’ve always enjoyed staying at The Olsen and highly recommend for visitors on vacation or business.

  • User:sydneyranger

    Trip type: Couples

    Time for a refresh - hotel and staff

    rating30 Jan 2026

    Recent visitor during the Australian Open and have stayed here previously but not for a while. Accor Platinum member. Staff at Reception and in the Restaurant / Bar were perfunctory - breakfast not good value for the price, and friends found the service patchy. As others have noted the hotel is getting tired but the balcony rooms are spacious and well appointed, and South Yarra is a great neighbourhood for food and drink so it's a line ball call - if you get a good rate probably worth it but if not shop around.

  • User:Andrew B

    Trip type: Solo travel

    Unacceptable Noise

    rating18 Jan 2026

    Unless you intend to be away from your room from 7am until 4pm on week days DO NOT stay here. There are major building works taking place next door with the construction of an apartment building. Jackhammers and pile drivers are operating non stop from 7am. Not only does it wake you up but the constant noise makes it unbearable to stay in your room. On Fridays and Saturdays redneck hoons park at the traffic lights out the front reving their engines and screeching their tires at 1am in the morning. It’s a well known fact in the suburb that this happens every week end.

  • User:wanderlust6

    Trip type: Couples

    Splendid

    rating17 Dec 2025

    The welcome drink, free lollies, ice pops. lol amazing. Loved the room, so handy for self catering, clean modern room. Only drawback the view but nothing that can be done about a block of flats opposite lol. Just make sure you pull down the privacy blind. Unless you want to give a free show. Whatever floats yah boat ! Pool looked great but was a bit chilly when we were there so didn’t use it . Great location, not too far from South yara station and only 2 stops from flinders station. And free transit for December and January beacause of the metro west tunnel opening! Will defo stay there again.

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