Crystalbrook Kingsley

Recent Reviews: 156

• User:Runrig1890

  Trip type: Couples

  Where can I buy some sanitiser!?

  10 May 2026

  Having stayed at the Kingsley on a few occasions and been quite happy, I was looking forward to our stay on the 26th April.Checked in ok , went to make a cuppa and the mini bar fridge was unserviced and had other products left in it. Went to have a drink out of a glass ....filthy , all of them! Phoned reception who said they would change room for us . Looked after by a pleasant Italian receptionist who took us up to a higher floor. In the room I immediatley checked the glasses which again were filthy(god knows what the cup are like) My wife checked the surface in the bathroom and wipped it with a wipe, it came up black!! This was done in the presence of the receptionist who said she wouldnt want to drink out of the glasses. In way of compensation we were offered breakfast, however if this is the standard of hygiene this hotel runs I would NOT be eating there. I didnt want a freebie I wanted what I paid for,a clean bedroom !It does not matter if an establishment looks ok if a high standard of hygiene is not achieved it most certainly won't get my buisness!!Even had to ask for a bathrobe!Obviously there are issues in housekeeping!Love to have a chat with the GM !

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• User:Adam L

  Trip type: Couples

  Great experience

  12 Jan 2026

  I recently booked a stay at the hotel for the honeymoon of my nephew and his wife. They were in Australia for a few weeks, staying at a number of good hotels. They rated their stay at the Kingsley as their best. I'd like to give special mention to Crystal who, on short notice, went above and beyond to make their honeymoon stay an entirely memorable one 🙏 Josquin Crepelliere, General Manager at Crystalbrook Kingsley, responded to this review Dear adamlK4587WF,Thank you so much for taking the time to share such a wonderful review! We are truly delighted to hear that your nephew and his wife had an exceptional honeymoon experience at The Kingsley. It’s always our goal to create memorable moments for our guests, and it’s heartwarming to know we succeeded in making their stay so special.Crystal will be thrilled to receive your kind words and recognition. She is indeed a valued member of our team, and we’re so proud of her dedication to going above and beyond for our guests.We hope to welcome you, your family, or your friends back to The Kingsley in the future. Thank you again for your thoughtful feedback!Warm regards,

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• User:Lisa M

  Trip type: Family

  Great place in handy location

  26 Dec 2025

  Stayed one night with my teenage nephew, very comfortable Twin room -nice and modern and clean. We enjoyed the breakfast upstairs (great views!) and loved that it was a buffet as well as a la carte. Josquin Crepelliere, General Manager at Crystalbrook Kingsley, responded to this review Dear Lisa,Thank you so much for taking the time to share your wonderful review! We're delighted to hear that you and your nephew enjoyed your stay with us. It's great to know that you found the Twin room comfortable, modern, and clean – we strive to make every guest feel at home.We're thrilled that you appreciated the breakfast experience with its combination of buffet and à la carte options, and of course, those stunning views from upstairs! It’s always a pleasure to hear when our guests enjoy these little touches.We hope to welcome you back again soon for another memorable stay. Thank you once again for your kind words!Warm regards,

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• User:JuliaB739

  Trip type: Friends getaway

  Nice but lacks facilities

  06 Nov 2025

  The hotel is centrally located in an old council admin building known as the Roundhouse. There are huge windows everywhere which is lovely in the rooms, and even better in the top level bar and restaurant.The architecture is impressive but the circular structure is very limiting. The bedrooms are small (with a lack of places to store clothes). The toilet is separate to the bathroom ✔️ but the only mirrors are in the bathroom ☹️We were surprised that the hotel could be marketed as five-star when there are no extra facilities such as a pool, gym or multiple restaurant choices.We found the staff to be adequate but not over helpful. One evening the 4 of us went to the bar and, despite many empty tables without reserved signs, we were directed towards a high-chair table on the basis that it was ‘the only one available’. So best to book your bar visit I guess.Rombergs bar, did not book and got last tableSat night downstairs bar shut 9pm Josquin Crepelliere, General Manager at Crystalbrook Kingsley, responded to this review Dear JuliaB739,Thank you for sharing your detailed feedback regarding your recent stay with us. We truly appreciate the time you took to provide such thoughtful insights.We’re delighted to hear that you enjoyed the central location of our hotel and the unique architecture of the Roundhouse. It’s wonderful that you appreciated the large windows and the views they offer, especially from our top-level bar and restaurant.We understand your concerns regarding the size of the rooms and storage options, as well as the placement of mirrors. Your feedback is invaluable in helping us identify areas for improvement, and we’ll certainly take this into consideration as we continue to enhance our guest experience.Regarding the lack of additional facilities such as a pool or gym, we acknowledge that these are amenities some guests expect from a five-star property. While our focus has been on providing an exceptional boutique experience within the unique constraints of our circular building, we will reflect on your suggestions to explore ways to enhance our offerings.We sincerely apologize for your experience at the bar and for any inconvenience caused by the seating arrangements. Your comments about booking ahead are noted, and we’ll work with our team to ensure a more accommodating and welcoming experience for all guests in the future.We value your feedback about our staff as well and will continue to focus on providing warm and attentive service to all our visitors.Thank you again for your review. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

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• User:Jennifer L

  Trip type: Solo travel

  Room poorly serviced, ugly carpet stain

  05 Nov 2025

  Crystalbrook KingsleyNewcastleRoom not properly serviced, large grey/black stain1037795335Recently I stayed at the Crystalbrook hotel in Newcastle, after seeing it advertised and looking for somewhere to stay for a couple of nights, so my 2 Pugs get used to their new sitter and I had only ever driven through Newcastle, thought, why not.Many things were not right with this one hotel, valet process very disorganized, bathroom not restocked, no where to put the soap, fridge not restocked, room service stopped at 10:30pm, my room service curry was lukewarm and looked like none of the curry was actually cooked together and reheated, but what appalled me the most was a huge grey/black stain (rest of the carpet is a gold colour, no pattern ) near the side of the bed, which given the marks on the carpet, looks like the fridge may have been there and they changed the room around. I complained about it the following morning.Hotel management have just responded to my last complaint and said they were very sorry and staff should have explained better. It’s not a huge ugly grey/black stain, it’s the carpet pattern - that only occurs by the side of the bed, nowhere else. I have suggested to the writer she go and look for herself and attached my photos. Josquin Crepelliere, General Manager at Crystalbrook Kingsley, responded to this review Dear Jennifer,Thank you for taking the time to share your feedback regarding your recent stay at Crystalbrook Kingsley. We deeply regret to hear about your experience and the issues you encountered during your visit.Please accept our sincerest apologies for the inconveniences you faced.We appreciate you bringing the carpet issue to our attention and for sharing your photos. We are also aware that there were several email communications with our Room Management team in which it was clearly addressed that the photo and comments shared were in fact design patterns. We do have a robust maintenance and preventive maintenance program in place to ensure any carpet stains are addressed. We will, however, review our housekeeping and room service procedures to ensure that such oversights do not occur in the future.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with the exceptional stay that you deserve. Should you decide to visit us again, please feel free to reach out directly, and we will do everything possible to ensure your next stay is flawless.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards, Hotel Management Team Crystalbrook Kingsley

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