Holiday Inn Express Newcastle

Recent Reviews: 162

• User:Melissa H

  Trip type: Family

  Good clean hotel. Close to station

  20 May 2026

  Good clean hotel. Basic but good value. Staff friendly on check in. Secure parking in building $20 overnight.Not far to walk to strip if restaurants in Honeysuckle.

• User:4BW

  Trip type: Couples

  Great value for money!

  14 Apr 2026

  Excellent hotel. Clean and modern and well priced including breakfast. Would have scored 5/5 but for poor and inefficient staffing at Breakfast.Food good!

• User:LesS_10

  Trip type: Solo travel

  Very comfortable

  28 Jan 2026

  This is very much a standard Holiday Inn. The furnishings are basic but adequate and the room is reasonably large. Housekeeping is up to needs. In other respects age is appearing. I may have been unlucky but I encountered several problems. The sensors on the air conditioning were not working properly; and the TV remote appeared to be on the verge of complete failure. My room faced Stewart Ave. The building opposite is the Newcastle City Council offices where there was a building panel above the entrance foyer where a street to roof LED lights burned 24 hours a day floodlighting that side of the hotel.Breakfast provided was basic but adequate in variety and quantity.

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• User:Paul A

  Trip type: Couples

  Holiday Inn Newcastle – January 2026 - Never Again!

  27 Jan 2026

  We stayed at the Holiday Inn Newcastle from 16–19 January 2026 and unfortunately would not recommend this hotel.Room & Service IssuesWe arrived late on the first night and immediately found the mattress extremely firm, leaving us stiff and sore the next morning. We raised this politely at reception and asked if a mattress topper could be arranged. We were told someone would attend to it.When we returned later that afternoon, nothing had been done. Returning to the front desk, the response from the staff member was dismissive — minimal engagement and a flat “yeah” — giving the clear impression that our concerns were not important.We also advised that milk had not been replenished in the fridge. The reaction to this simple request was surprisingly unhelpful. When we asked if milk could be placed in our room while we were out to dinner, the answer was a blunt “No”. A young male staff member later intervened and suggested we collect it on return.While we were out, the Duty Manager, Rochelle, called to discuss the mattress issue. To her credit, she apologised, made an effort to resolve the problem, and arranged for a doona to be placed under the sheets to soften the bed. This was done by the time we returned. She also offered a goodwill gesture of reimbursing our hotel parking ($60 for three days) — however, as of today, that credit has not been received.Breakfast BuffetThe breakfast buffet was very poor and well below what I would expect from a Holiday Inn:Very few wait staff visibleTables not cleared, even though it wasn’t busyOther guests openly complaining about cleanlinessFood quality was mediocre at best — powdered eggs, lukewarm bacon and sausagesFruit selection was limited to watermelon, unpeeled sliced oranges, unripe pears, or canned mixed fruitOverall, it felt cheap and neglected, not hotel-quality dining.Ambience & First ImpressionsThe hotel itself felt dark and poorly lit. On arrival, we genuinely thought we had walked into a café rather than a hotel reception and had to ask staff if this was actually the Holiday Inn. First impressions matter — and this was not a good one.Location & SurroundingsThe immediate area felt unsafe and chaotic. Walking to the nearby mall was uncomfortable. During our stay we witnessed:Almost being hit on the footpath by someone pushing a trolleySomeone spitting on the floor inside McDonald’sA shoplifter being apprehended outside Woolworths with a full trolley of stolen groceriesAs a former US police officer, I’m very aware of my surroundings — and this area raised genuine concerns.PositivesNot all staff were poor. Nieve / Niamh was genuinely pleasant and took the time to engage in conversation, which stood out against the otherwise dismissive service.Final ThoughtsThis hotel does not meet the standard expected of an IHG / Holiday Inn property.Unattentive and dismissive servicePoor breakfast offeringDark, unwelcoming ambienceQuestionable locationUnfulfilled goodwill promise (parking reimbursement)We would not stay here again IHG Service, Owner at Holiday Inn Express Newcastle By Ihg, responded to this review Hi Paul A,Thank you for choosing to stay at our Holiday Inn Express Newcastle during your trip. We truly value you as our guest and appreciate the time you took to share your feedback.Our goal is to provide clean, comfortable rooms and dependable service throughout your stay. I’m sorry to hear that your experience fell short of expectations. Please know that I’ve documented your comments and shared them with our local management team so they can take the appropriate steps to improve.We sincerely hope you’ll consider giving us another chance to deliver the high standard of service you deserve.Take care,Kazer T.Case ManagerIHG Hotels & Resorts Service

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• User:joelsR585NI

  Trip type: Friends getaway

  Great stay in Newcastle 2026

  01 Jan 2026

  Great experience with friends comfortable clean friendly staff great stay highly recommend for a good staycation with friends or family in Newcastle