Mercure Charlestown

Recent Reviews: 569

• User:Virginia R

  Trip type: Couples

  Last Minute Stay

  09 Apr 2026

  Booked a Queen room and on arrival we found out we were upgraded to a King Spa - absolutely fantastic. Greetings up arrival was lovely and the receptionist was very helpful. We had room service for dinner and the lady delivering the food was lovely. We also had room service for our breakfast and same again. Staff were very helpful and courteous. The room was clean and tidy, spa bath was excellent, Atmosphere was quite and pleasant. Location of the Motel is very convenient for egress to where we needed to go. The motel was quiet and not an issue. Overall we felt the stay was good value. The food was excellent and we have no complaints. We would stay there again. Amanda V, at Mercure Charlestown, responded to this review Virginia, thank you so much for taking the time to share this — what a wonderful recap of your stay! 😊A last-minute booking turning into a King Spa upgrade is exactly the kind of moment we love creating for guests. So glad it landed well and set the tone for the whole visit.Room service for both dinner and breakfast, a relaxing spa bath, and a team that made you feel genuinely looked after from arrival — that’s everything we hope a stay at Mercure Charlestown delivers. We’ll make sure the whole team, including the lovely ladies who brought your meals up, hear this feedback.And coming from a Lake Macquarie local, your kind words mean even more to us. We’d love to welcome you and your partner back for another stay — last minute or planned, you’ll always be warmly received here. 💛

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• User:ChaninaBanina

  Trip type: Family

  Meh

  14 Feb 2026

  Check in was fine, easy access to room with free parking out the front. Room was small but seemed ok. On a closer look the carpets and curtains were filthy. It was only one night so we didn’t say anything. When we got back to the room at 10pm we were kept awake by kids running up and down the hall stomping and laughing. We had to go out and say something to them. I know this isn’t directly the hotels fault but maybe have someone there later at night to control this. Pillows were very uncomfortable but the shower had amazing pressure which was nice. Amanda V, Owner at Mercure Charlestown, responded to this review Thank you for taking the time to share your feedback — we're sorry your stay didn't quite hit the mark.You're right to call out the carpets and curtains, and we wish you'd let us know at the time so we could have addressed it or moved you to another room. That's not the standard we hold ourselves to, and we'll be following up with housekeeping.On the noise — we completely understand how disruptive that would have been, and we're sorry you had to handle it yourselves. We do have a night attendant on after hours specifically for situations like this, so please don't hesitate to call reception next time and we'll take care of it for you.We're glad the parking was easy and that the shower pressure delivered at least one highlight! We'd love the chance to give you a much better experience if you find yourself back in Charlestown.— The team at Mercure Charlestown

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• User:scottdon99

  Trip type: Solo travel

  Great location. Nice hotel.

  24 Jan 2026

  Stayed here for a few nights in a queen room. Bed was comfortable. Room was clean. You have your own little balcony. Main part of the room was newly renovated but the bathroom was a little bit 1970s style. Staff were friendly. Amanda V, Owner at Mercure Charlestown, responded to this review Thank you for taking the time to review your stay. We are so pleased you enjoyed your stay and found our staff friendly. We will be sure to pass this on. It's also great that you found your bed comfortable and enjoyed your newly renovated room. Those 1980s bathrooms are something else, aren't they?! And we are very pleased you found it clean as it is something we take very seriously, considering their present older style. Of course, we are slowly getting through all the rooms to upgrade them and we invite you to request one of our newly renovated bathrooms when you return. we know you'll be impressed! Thanks again for your review.

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• User:584cassandral

  Trip type: Couples

  Comfortable overnight stop

  15 Jun 2025

  We stayed at this Hotel on a Road trip north. It’s in the suburb of Charlestown in Newcastle along the old Pacific Highway. Room was comfortable and spacious with a renovated bathroom. Very comfortable bed and a large lounge and dining area. The bathroom was renovated tastefully and had a lovely rainfall shower.We had dinner in Madison’s restaurant which was very good and lots of menu choices . Cheap drinks too. We also had breakfast there the next morning and it was up there on my list of Hotel breakfasts . Cooked to order egg if you like (I had poached). Lovely well presented fruit and yoghurt and cereals and some nice pastries and good range of bed . Hotel was in an affordable price range and I would consider again for one of my road trips . It is not within walking distance of other shops or restaurants so bear that in mind if you don’t want to eat in house . I would through the restaurant on site is really good . Amanda V, Owner at Mercure Charlestown, responded to this review Thank you for taking to time to review your stay with us at Mercure Charlestown. We are so pleased you had a great experience and found the room spacious and enjoyed our renovated bathroom and comfortable beds.The restaurant staff, from our onsite restaurant will be particularly happy to hear the extra mention about Madison Kitchen and Bar. Thank you and we look forward to welcoming you back on your next road trip!

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• User:may200000

  Trip type: Solo travel

  Not an accor owned hotel. This is run by a franchisee

  11 Jun 2025

  Filthiest carpets I have seen in a hotel. Restaurant staff were good but front desk was confronting and disconnected. Attempted to charge me for $34 breakfast despite booking an Included breakfast rate. No apologies. Then attempted to charge 3% credit card fee when accors own booking says maximum is 1.4%. Rooms from the 1970s and well worn Amanda V, Owner at Mercure Charlestown, responded to this review Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations.While we are a franchise hotel, we take great pride in offering warm, welcoming service that reflects the friendly and laid-back spirit of Newcastle, our vibrant regional town. We’re pleased to hear that you found our restaurant team to be helpful, and we’ll be sure to pass your kind words on to them.Regarding your comments about the carpet, we do conduct regular professional deep cleans and have reviewed the photo you attached. We identified a small stain in our upstairs hallway – a high-traffic area – and appreciate you bringing this to our attention. It is being addressed as part of our ongoing upkeep.The rubber seal you referred to is located at our back 24-hour access door and, when zoomed in, may appear out of place. We are also reviewing this area to ensure its presentation aligns with our standards.We apologise that your breakfast-inclusive rate was not correctly recognised by our system during check-in. We’re glad our team was able to rectify this, but regret any inconvenience it may have caused.In terms of card surcharges, we strive to keep these as low as possible and only charge what the merchant charges us, depending on the card type used. We are sorry that Accor has incorrectly included a reference to a 1.4% surcharge with your booking, our higher surcharge for AMEX reflects that AMEX charge us a higher fee when that card type is used. We are following up with Accor in relation to them including this note on your booking as it may apply to some of their managed properties with different banking arrangements. Despite this, we understand that clarity at the time of payment is important and will continue to ensure this is clearly communicated.Lastly, we’re disappointed to hear that your interaction with our front desk didn’t meet your expectations. Our team usually receives very positive feedback, so we sincerely apologise if this wasn’t your experience.We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay for you.

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