Novotel Newcastle Beach

Recent Reviews: 1160

• User:denisefN9751HM

  Trip type: Couples

  Amazing staff and hotel

  29 Dec 2025

  We had the best customer service that we have ever had from any hotel globally. We had to leave the following day due to family issues and the staff showed nothing but compassion.The hotel itself was really delightful, we had a gorgeous room with a partial view of the beach, it was truly gorgeous. The bar and restaurant were wonderful. We recommend this hotel for anyone visiting Newcastle, exceptional! Rebecca Davis, General Manager at Novotel Newcastle Beach, responded to this review Dear denisefN9751HM,Thank you for your review and feedback on your brief stay with us. I am delighted the team was able to assist you and will share your feedback with the team.Regards,Rebecca DavisGeneral Manager

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• User:KiwiD6

  Trip type: Friends getaway

  Spacious modern room, close to beach

  28 Nov 2025

  Had a 1 night stay here with a mate. Staff were friendly and quickly changed our room when we discovered the original had been smoked in. Continental breakfast was modest but price was okay, would probably try a nearby cafe next time. Underground car parking was great. Location is handy to the beach and saltwater pools, though most restaurants seemed to be along the boardwalk of the inner harbour (refer Honeysuckle pub and nearby area). The nearby Rustica restaurant is highly recommended. Only thing to improve the room is to install proper blackout curtains. I would stay here again, especially for a beach holiday. If in Newcastle for work or you want a bit more social atmosphere I would probably try one on the Harbourside Rebecca Davis, General Manager at Novotel Newcastle Beach, responded to this review Thank you for the review, KiwiD6.I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Regards,Rebecca DavisGeneral Manager

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• User:Bloggsy999

  Trip type: Couples

  Good, consistent, service

  24 Sept 2025

  This is a chain of hotels so my stay was as I expected it, having stayed at a number of other hotel chains, previously.There's secure underground parking and the lifts work well, thankfully! I was checked in by a very pleasant chap who, also, provided me with 2 bottles of water along with my room key cards.The double room was large and clean, enough and the chap at the desk pointed me towards the beach as to where to go for a walk.To say the beach was stunning would do it an injustice! I thought it was the one of the most beautiful beaches I have ever visited and rivals that of Kuala Lumpur and a beach resort I had stayed in, in the USA.It was not that busy and only a few minutes walk from this venue so would have been very handy but we ran out of time and had to head back where we walked in the 'other direction' and found a venue for dinner.The room was very quiet and, despite there being a conference of some sort with a lot of those attending staying in the hotel, I didn't really hear much from them other than the clamour in the morning at breakfast.It was the usual fare of bacon, scrambled eggs, sausages, etc. but the coffee machine produced a good flat white and the wife enjoyed some fresh pancakes.Checking out was easy and involved handing over the room key cards and then getting on the lift to our car and we were on our way, with some more bottled water given to us by the Receptionist! Rebecca Davis, General Manager at Novotel Newcastle Beach, responded to this review Dear Bloggsy999,Thank you for taking the time to share such a wonderful review of your recent stay at Novotel Newcastle! We are delighted to hear that your experience with us was consistent with your expectations of AccorHotels and that you enjoyed many aspects of your visit to Newcastle.We are especially pleased that our front desk team provided you with a pleasant and helpful check-in experience and guided you towards our beautiful local beach – we agree, it truly is a gem!We're also glad you enjoyed our breakfast, particularly the good flat white and fresh pancakes. Providing a comfortable and satisfying start to the day is very important to us. We hope to welcome you back to Novotel Newcastle on your next visit to our beautiful city!Sincerely,Rebecca DavisGeneral Manager

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• User:Katherine C

  Trip type: Business

  Novotel needs an Overhaul

  24 Jul 2025

  The condition of the rooms is disgusting, checked in and immediately found hairs on towel in bathroom, on bed and on walls of shower. Called and asked if the room had been cleaned. Was upgraded to a balcony room which is their highest only to find filthy mould all on the curtains, door handle and shower ceiling. They were unable to move me again so had to stay in the room. Later that evening as it was getting cold turned the air on only to find it was not working, called reception they came and had a look and advised the setting was correct but nothing they could do till next day and maintenance would look at it, offered an additional blanket.This hotel is in extreme need of attention, cleanliness and the health of guests should be number one.The mould is just simply unacceptable. Rebecca Davis, General Manager at Novotel Newcastle Beach, responded to this review Dear C3676RRkatherinec,Thank you for taking the time to share your candid feedback regarding your recent stay with us. We are truly concerned and deeply sorry to read about the unacceptable condition of your rooms.Please accept our sincerest apologies for the poor cleanliness you encountered from the moment you checked in. This is completely unacceptable and falls far below our hygiene standards. We understand your disappointment and frustration, and we regret that even after being upgraded, you continued to experience significant issues with cleanliness.We are also very sorry to hear that your air conditioning was not functioning and that our team was unable to resolve this issue for you during your stay, leaving you uncomfortable. Offering an additional blanket was clearly an inadequate solution to a fundamental comfort requirement.We agree wholeheartedly that the cleanliness and health of our guests must be our number one priority, and it is clear that we failed in delivering this during your visit. The presence of mould, as you described, is indeed unacceptable and indicates serious underlying issues that are being resolved.Please be assured that we are taking your comments with the utmost seriousness. We have already initiated a comprehensive review and action plan with our housekeeping and maintenance teams to address these concerns. This includes immediate inspections of all guest rooms, intensified cleaning protocols, and urgent maintenance work, particularly focusing on the areas you highlighted.We deeply regret that we were unable to provide you with a clean and comfortable environment during your stay. We understand your frustration and the impact this experience has had. We are committed to making the necessary improvements to prevent such occurrences in the future.Sincerely,Rebecca DavisGeneral Manager

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• User:GaryDw2025

  Trip type: Business

  Disappointing Stay – Not What I Expected from Novotel

  23 Jul 2025

  Extremely Disappointing Stay – Unacceptable Room ConditionsFrom the moment I entered the first room, I was greeted by a foul smell. I raised the issue with the front office staff, who offered a replacement room. Unfortunately, the second room was in the same condition. The duty manager then accompanied me to three additional vacant rooms, and all of them had the same unpleasant odor—some were even worse.As it was late in the evening after a long day, and not wanting to be overly demanding, I reluctantly accepted the fourth room. In hindsight, this was a mistake—I should have left and booked another Accor property in Newcastle.The condition of the room I stayed in was unacceptable. The basin drain was clogged, the shower area had visible mould in multiple spots, and when I moved the side table, the area underneath was filthy, with dust visibly swirling under the light.The most concerning part: I woke up feeling unwell the next morning and had to take two days off work due to illness. This stay not only caused inconvenience but also affected my health.Novotel Newcastle needs to seriously address its room hygiene and maintenance standards. I expected much better from an Accor property. Rebecca Davis, General Manager at Novotel Newcastle Beach, responded to this review Dear GaryDw2025,Thank you for taking the time to share such critical feedback regarding your stay at Novotel Newcastle. We are truly sorry to hear of your extremely disappointing experience, and we sincerely apologize that we failed to meet your expectations, especially as an Accor property.We are deeply concerned and regret to learn about the persistent issues you encountered. It is completely unacceptable that you had to view several rooms before reluctantly accepting one, and we sincerely apologize for the inconvenience and frustration this caused, especially after a long day.Please be assured that we take all feedback with the utmost seriousness. The well-being of our guests is our highest priority, and we are genuinely distressed that your stay not only caused inconvenience but also impacted your health.Please accept our sincerest apologies for every aspect of your experience. We understand your disappointment and regret that you did not feel you received the quality and service expected from an Accor brand. We are committed to addressing these issues rigorously to ensure such a situation does not reoccur.We would appreciate the opportunity to discuss your experience further and understand the full extent of the impact this stay had on you. Sincerely,Rebecca DavisGeneral Manager

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