Hideaway Retreat

Recent Reviews: 71

• User:applecocktail

  Trip type: Family

  Unwelcoming

  10 Apr 2025

  The good: - fairly convenient location with easy access to Burnt Pine- quiet (except the roosters) and private - reasonable price The bad: - in-room pamphlets advertise that wifi is available but in the lower apartments it is not, and the owner responded with a derisive sneer when we asked - no mobile phone was provided in the room even though it is advertised - owners are difficult to contact. Without a mobile phone, we had to phone them from the information centre and this took three attempts over the course of four hours before they answered - grounds and property poorly maintained and insufficiently clean- barbecue provided for guest use was covered in cobwebs and unusable The ugly: - owner had a very disconcerting presence, was not at all welcoming and treated us as an inconvenience to him whenever we were able to locate him at all.

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• User:13hjb

  Trip type: Couples

  Nothing like the photos!!!

  20 Aug 2024

  This place in no way represented the photographs online. This was such a disappointment as we were so very excited about our trip. We arrived at the property and drove around twice as we thought we must have gone to the wrong address!!The bottom set of apartments, which we stopped at and walked around were in a state of disrepair with tools, curtains and rubble strewn around. We then drove back up to the main area and house, to be told that we were not expected, even though this had been booked 3 months prior to our arrival and i had email and printed confirmation with me. I was shown to an apartment that I was told they could, 'clean it up for me, as it was not that dirty'!! It was in no way up to my expectations or what was depicted on their website. They had tradies on site working, which I understood, but in no way was this property suitable to be inhabited. I was also told that if they had known we were coming the lawns would have been mown!! Such a disappointment, and after a trip into the Tourist Bureau we found suitable alternative accommodation.Please do not get caught out and I would definitely not recommend this property.

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• User:jlc172024

  Trip type: Friends getaway

  Terrible experience

  15 Mar 2024

  I stayed here with a friend for 6 nights and were really looking forward to some great accommodation. We were completely disappointed by this “retreat” and it is not at all like the pictures. There was cockroaches everywhere, no Wi-Fi, the entire property (which is quite large) and grounds were very poorly maintained and were not pleasant to visit. The parking was very average and accompanied with the poor ground’s maintenance caused for a very expensive trip. A palm frond fell on our hire car overnight and smashed the windscreen. The owner was quick to call it an “act of god” rather than a lack of action in maintaining their ground and took no responsibility, leaving us an extra $1500 out of pocket to replace the windscreen. Owners were unhelpful and rude. Rooms were musty and had very basic amenities. Would not recommend staying here at all.

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• User:N6492DAjuliem

  Trip type: Family

  Cockroaches everywhere

  09 Sept 2023

  Cockroaches everywhere. They offer wifi but you have to drive up the hill to get it. Basic amenities for the price. Awful stay.Roads not maintained and potholes everywhere. Expensive accommodation and you have to pay for washing machine. Place up for sale. Charge for everything.

• User:Frana M

  Trip type: Couples

  Better places to stay than this.

  04 Sept 2023

  The online pix and description do not reflect the reality. Not welcomed by (new) owner, she had no record of the reservation and told us we would need to pay again. I had receipts. The apartment was musty, dingy, poorly lit, shabby and needing a deep clean. Cockroach on the face during the night isn't good. smoke alarm was detached from the wall, clock not working, light fitting and skylight full of dead bugs, flyscreen need cleaning. These things on their own are no big deal, but with one after the other, it's a no from me.

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