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Crown Promenade Perth

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Crown Promenade Perth

locationBurswood, Perth - WA

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About Crown Promenade PerthAbout Crown Promenade Perth

Location

This hotel is located about 5 km from the centre of Perth.

Facility

The hotel has 2 lifts and features 291 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service and a hairdresser. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning, central heating and a fan. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, callisthenics, a spa, a sauna, a beauty salon and massage treatments. Leisure facilities include a dance club, a casino and a nightclub.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Crown Promenade Perth Amenities at Crown Promenade Perth

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

6 km

Beach

17 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

644

Very Good

551

Average

299

Poor

118

Terrible

115

Recent Reviews: 1727

  • User:Late-Starter-7

    Trip type: Couples

    Good location, just a few stops on the train out of the city centre. Great rooms, amazing breakfast.

    rating22 Apr 2026

    Great hotel on the Crown complex at Burswood, just a couple of stops on the train from the city centre. So easy to get in and out on the train. Great breakfast at the Crown plaza, a quick 5 minute walk to the adjacent hotel. Excellent buffet selection, not enough days to try everything! Good food court if you’re on a budget.

  • User:CanuckAlberta

    Trip type: Couples

    Promenade Perth Perfect

    rating19 Mar 2026

    Looking for somewhere to recover from jet lag after long flight and enjoyed our stay at Crown Promenade Perth. Had a first floor balcony room in the Promenade building(there is also the Tower and Metropol buildings) and found it to be smaller and quieter than the other buildings. The Promenade is it has its own gym and pool. (but you can ask the front desk for swipe card if you want access to the larger Metropol gym and pool) There is a large selection of restaurants within the Crown complex or just NE near the Circus Park is several bars to pick from. We really enjoyed the extensive amount of paths along the Swan River. I would recommend walking down to About Bike Hire and renting bikes to explore them all. There are so many other attractions here as well like Optus stadium, Crown theatre or casino. We had and amazing stay and would like to return to further explore area.

  • User:Sherpa20562735600

    Trip type: Couples

    Staff are a disgrace to hotel industry.

    rating28 Feb 2026

    Would not recommend staying in this hotel, check in was one of the worst ever, totally disinterested staff, not at all welcoming, not helpful, seemed like like we were interrupting their day by checking in, its your job, so do it and do it well.After spending over $1000 on food, drinks, show and hotel, to then be charged $11 upon check out for 2 small bottles of water from the room is a disgrace, i complained to the manager on duty, Alex, who apologised and stated it is management policy to charge for water, he assured me we would not be charged, well seems he lied, as next day I was charged, very unprofessional Alex.So in short, because of the principle of it, I will never stay or set foot in a Crown business again, I would rather sleep on a park bench or sleep in a ditch then give Crown a cent of my money.Avoid like the plague.

  • User:Explorer27316491994

    Trip type: Solo travel

    An Absolute Shocker!!!

    rating10 Feb 2026

    This is possibly the worst place I have stayed in ever, from reception to the porters and the management in general were blunt, abrupt and displayed no customer service quality at all. In fact they seemed to not care in the slightest.I checked in online to make their job easier prior to arriving, however when I arrived the receptionist just asked my name and then handed me an envelope with no explanation of where to go or how to get there, I asked where do I go and the reply was over there (pointing) with no other help whatsoever.Further I wanted to take my own bags to my room but was told I wasn’t allowed to? I also had some takeaway mid-strength beer that I wanted to take to my room, I was refused and told they have a policy that guests couldn’t take their own drinks. Obviously so you have to pay their very expensive mini bar prices!I have stayed in hotels all over Australia and in fact the World and have never ever experienced this. The room is not spacious by any stretch of the imagination and the bathroom quite small and not functional at all.In all this has been a very disappointing experience! I am not one to write reviews normally but this warrants me taking the effort so that others don’t have to go through what I have!!Never ever again will I stay in this place!!! It’s a BIG NO, NO, NO, from me!!!

  • User:Sandra J

    Trip type: Couples

    Probably never again

    rating30 Jan 2026

    We paid $1000 for two nights for our anniversary. We opted not to do dining breakfast so we could just chill in the room with no pressure to be showered and dressed to go for breakfast (55 per head per day for full breakfast). Ordered room service breakfast. Worst menu I’ve ever seen couldn’t just get bacon and eggs. Ordered omelette. It came in a cardboard box with no eating utensils. By the time they bought those it was cold and had to eat it out of a cardboard box. There were no robes in the room and when we went in the pool it was in a state of disrepair.

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