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Crowne Plaza Perth

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Crowne Plaza Perth

locationEast Perth, Perth - WA

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About Crowne Plaza PerthAbout Crowne Plaza Perth

Location

Situated in a quiet and leafy residential terrace building in the city's fashionable lower east side, the hotel is within walking distance of the Central Business District, Bell Tower and King's Park. Perth Train Station is approximately 2 km from the hotel. The WACA Cricket Ground is about 500 metres away and Cottesloe Beach is around 12 km away. Perth International Airport is approximately 12 km from the hotel.

Facility

189 rooms, including 61 single rooms, are located on 12 storeys and can be reached by lift. The reception desk is open round the clock. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the park from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A terrace with sun loungers and parasols is available. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, a gym, callisthenics, aerobics, a spa and massage treatments. Evening entertainment includes live music.

Meals

Various dining options are available, including a restaurant with air conditioning, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. In addition, special catering options, picnics and snacks are available. Alcoholic beverages are available.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Crowne Plaza Perth Amenities at Crowne Plaza Perth

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Park

10 m

River

200 m

City Centre

1 km

Train Station

2 km

Shopping opportunities

2.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

307

Very Good

449

Average

235

Poor

77

Terrible

48

Recent Reviews: 1116

  • User:T M

    Trip type: Couples

    Terrible Customer Service

    rating23 May 2026

    In a competitive environment for hotels what really makes an experience special is the staff and the way you are treated. We had a number of issues with the hotel which could have been resolved with good service but management took no responsibility for issues.- There was a large group of overseas rugby players staying in the hotel blasting a huge speaker over the pool area first thing in the morning, management said that other guests disturbing the peace was not their problem.- Room service was not delivered to room and needed to be picked up downstairs but we were still charged delivery, management said we probably left the room when it was delivered (we did not).- The hot water went out for an hour and half on Saturday evening, just as we returned from a long day at Rottnest full of sand and exhausted. The management's attitude was too bad, this happens.While I respect things go wrong, the management need to compensate to ensure the guest experience is still a high standard. Whether that be with kind words, sincere apologies, a free drink, or something else but their stance on everything was "not our problem". On checkout I pushed a lot on the many issues, especially since the water was only turned back on after midnight asking what could be done and was offered 1000 IHG Points for all the issues faced in the stay. This is valued at $7.50 to $10 AUD at a future IHG stay. Wow....Other little things that we found needed more attention, like they had a jar of sweets at the entrance which was empty on some days. There were rugby players having massages on pop up tables infront on the lift area for everyone to see. The robes were removed from our room one day and we had to request them back. There are more but this review is long enough!It is not a bad hotel, but until the staff and management step up their game and understand guest experience we will not be back. Alex Cheah, General Manager at Crowne Plaza Perth by IHG, responded to this review Thank you for taking the time to share your feedback.I am sorry to read that your stay did not meet expectations overall.While I appreciate your comments, I would like to provide some additional context regarding your experience. During your stay, when concerns were raised regarding noise from another guest, our team acted promptly and arranged a room upgrade in an effort to improve your comfort. While we cannot always control the behaviour of individual guests before it is brought to our attention, we do take disturbances seriously and act where appropriate.Regarding your room service experience, I regret your disappointment. As this concern was only raised at departure, our team was unfortunately unable to investigate the circumstances in real time or provide a more immediate resolution.I also sincerely apologise for the unexpected hot water interruption during your stay. While operational issues can occasionally arise unexpectedly, I fully appreciate that timing significantly impacted your comfort after a long day out.As a gesture of goodwill at the time, our team offered IHG One Rewards points in recognition of the inconveniences experienced. While I understand this did not meet your expectations, it was offered with genuine intent to acknowledge your concerns.Feedback is always valuable, and while we recognise we did not restore your confidence on this occasion, I do thank you for taking the time to share your experience.Kind regards,Alex CheahFront Office Manager

  • User:juliebarrett1964

    Trip type: Friends getaway

    Perfect location for City Stay.

    rating23 May 2026

    We were here 4 nights and it was a perfect location. Sadly pool too cold to use, it was end of April, but the room, facilities, quiet areas, restaurant, laundry, all excellent. Charming and helpful staff. Fridge and kettle in bedroom. Comfortable beds and 10 to 15 minutes walk to Elizabeth Quay. Perfect for boat trip to Rottness, supermarkets close by and all touristy things. 25 minutes from airport via taxi. Alex Cheah, General Manager at Crowne Plaza Perth by IHG, responded to this review Dear Julie,Thank you for your wonderful review and for choosing Crowne Plaza Perth for your city stay.We are delighted to hear that our location was the perfect base for your visit and that you enjoyed so many aspects of your stay, from the comfort of your room and facilities to our restaurant, laundry, and the convenience of being within easy reach of Elizabeth Quay, Rottnest connections, and local attractions.It is especially lovely to hear your kind comments about our team. Providing warm and helpful service is something we take great pride in, so your recognition is sincerely appreciated.Thank you as well for your feedback regarding the pool temperature. We appreciate this is a common consideration during the cooler months, though I am pleased this did not take away from what was otherwise an enjoyable stay.We truly appreciate your thoughtful recommendation and hope to welcome you back on your next visit to Perth.Kind regards,Alex CheahFront Office ManagerCrowne Plaza Perth

  • User:DH6109

    Trip type: Couples

    Brilliant Refurbishment and a wonderful stay

    rating22 May 2026

    Love what you have done to the rooms!! Colour palette brilliant. We had a room on the 12th floor and it was wonderful being able to sit on the balcony watching the Swan River!It was wonderfully quiet on the balcony watching the sun go down with a glass of wine. Check in was a breeze and loved being greeted and welcomed back. And we were greeted every time we left and returned to the hotel. Staff were very helpful with their knowledge of what was around the area. The Crown Plaza is in a great location, shops and convenient stores are all within walking distance. Walking distance to cafes, Elizabeth Quay. A shout out to Philip and his staff, always greeted us with a warm welcome. Made a great start to the morning. Like how you've updated the menu! Alex Cheah, General Manager at Crowne Plaza Perth by IHG, responded to this review Dear DH6109,Thank you for your fantastic 5 out of 5 review and for choosing to stay with us again.We are absolutely delighted to hear how much you enjoyed your stay, especially your kind comments about the refreshed rooms and updated design. It is wonderful to know the new look made such a positive impression, and that your 12th floor balcony room provided the perfect setting to relax and enjoy the Swan River views at sunset.It is also especially pleasing to hear that our team made you feel genuinely welcomed throughout your stay, from check-in through to each return to the hotel. Creating that sense of recognition and warmth is exactly the experience we aim to deliver.Thank you as well for your lovely recognition of Philip and his team. I will be sure to share your kind words with them, and I know they will be delighted to hear they helped make each morning such a positive start.We truly appreciate your support and look forward to welcoming you back to Crowne Plaza Perth again soon.Kind regards,Alex CheahFront Office ManagerCrowne Plaza Perth

  • User:secretsquirrell70

    Trip type: Solo travel

    Highly recommended

    rating13 May 2026

    A very comfortable stay and great location. Paying extra for a balcony was worth it. The only disappointing thing was the pool not being heated. Alex Cheah, General Manager at Crowne Plaza Perth by IHG, responded to this review Dear secretsquirrell70,Thank you for your wonderful 5 out of 5 review.We are delighted to hear that you had a very comfortable stay with us and enjoyed our convenient location. It is also great to know that the balcony upgrade was worthwhile and helped enhance your experience.We appreciate your feedback regarding the pool temperature and understand your disappointment in not being able to fully enjoy that facility during your stay.Thank you again for your recommendation, and we look forward to welcoming you back to Crowne Plaza Perth again soon.Kind regards,Alex CheahFront Office ManagerCrowne Plaza Perth

  • User:Marama H

    Trip type: Family

    Amazing

    rating04 May 2026

    We went there for the night, called them a few days before regarding parking etc. The man I spoke to was very helpful. Helped with everything needed, family of 5. The stay was great was the kids first experience. All who worked on 02/05 were Amazing, also a shout out to Alex who worked that night, we were stuck in the elevator and he was reassuring over the phone, they gave our room free breakfast the following morning. And the man in the morning of 03/05 made sure we had an experience and go sit by the window view and not to sit in the corner like a mushroom haha. We will definitely be back for a longer stay this time.thank you Crowne Plaza hotel. Alex Cheah, General Manager at Crowne Plaza Perth by IHG, responded to this review Dear 584maramah,Thank you for your amazing review.We are delighted to hear that your family had such a memorable first experience staying with us. It is wonderful to know that our team helped make your stay enjoyable from the moment you called prior to arrival through to breakfast the next morning.Thank you also for your kind recognition of Alex and the team during the elevator situation. We understand that could have been stressful, and we are pleased the team was able to reassure and assist you throughout.Your comments about the breakfast experience and the warm hospitality from our team truly mean a lot. We are so pleased to hear you will be returning for a longer stay next time.We look forward to welcoming you and your family back to Crowne Plaza Perth again soon.Kind regards,Alex CheahFront Office ManagerCrowne Plaza Perth

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