Mantra On Hay

Recent Reviews: 2053

• User:danica c

  Trip type: Family

  Pleasant experience.

  23 May 2026

  I had a wonderful stay at this hotel and would highly recommend it to anyone visiting the area. The accommodation was clean, comfortable, and very well maintained, making the entire stay relaxing and enjoyable.What truly stood out was the exceptional service from the staff. Everyone was friendly, welcoming, and always willing to assist with any requests. Their professionalism and warm hospitality made us feel genuinely valued throughout our stay.Thank you to the whole team for such a pleasant experience. I look forward to staying here again in the future!

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• User:Jet02329264576

  Trip type: Family

  Warm Hospitality and Spacious Comfort—Still My First Choice at Mantra

  26 Apr 2026

  This is my second stay at Mantra, and it was wonderful to see Michelle again—the kind lady who greeted us during my first visit last winter. The reception staff have always been friendly and welcoming. The room is spacious and well-equipped with a full set of kitchen utensils. The only issue we encountered was cockroaches in the bathroom, likely coming from the drain. Overall, it was a great stay, and Mantra remains my first choice in town. mantraonhay , Guest Services / Front Office at Mantra on Hay Perth, responded to this review Dear Guest,Thank you for choosing to stay with us again and for taking the time to share your feedback. We’re delighted to hear you had another enjoyable stay and that Michelle and our reception team made you feel so welcomed once again. It’s also wonderful to know you appreciated the spacious room and well-equipped amenities provided during your visit.We sincerely apologise regarding the issue encountered in the bathroom. Please be assured your feedback has been noted and will be followed up with the appropriate team, as this is not the standard we aim to provide.Thank you again for your continued support and for sharing your insights, especially for future guests. We truly appreciate Mantra remaining your first choice in town and look forward to welcoming you back again soon.Regards,Team Mantra

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• User:lizmc75

  Trip type: Couples

  Not the best that you would expect from an Accor Group Hotel

  13 Mar 2026

  Where do we start… the first room we had was a disability room the shower flooded the entire bathroom floor to the point where the water was under the clothes dryer I couldn’t even use the hairdryer for fear of getting electrocuted. When we advised reception they were reluctant to move us. When they did the room they put us in did not include a balcony like we had paid for. The room cleanliness was not that great the kitchen and bathroom could do with a good scrub. Overall we’re very disappointed in the presentation of the room. No internet from around 7.30-8.00 pmish at night to me very substandard. The girls on reception were helpful but the guys were not. We are also members of the Accor Group in NZ but booked this through our Travel Agency.This would have to be the first negative review generally we have never had a problem. mantraonhay , Guest Services / Front Office at Mantra on Hay Perth, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback. We are very sorry to hear about the issues you experienced during your stay and that your visit did not meet the standards you expect, particularly as a valued member of the Accor group.Please accept our sincere apologies regarding the flooding in the bathroom of your initial room. We understand how concerning this would have been, especially with water reaching areas near electrical appliances. This certainly should not occur, and we appreciate you bringing it to the attention of our reception team. We are also sorry that the room move was not handled as smoothly as it should have been and that the replacement room did not include the balcony you had originally booked.Your comments about the cleanliness of the kitchen and bathroom are also concerning, and we will be addressing this feedback with our housekeeping team to ensure our standards are consistently maintained. In addition, we apologise for the internet outage during the evening and the frustration this would have caused.We do appreciate your kind words about the helpfulness of some of our reception staff, although we are disappointed to hear that your experience with others did not reflect the level of service we aim to provide. Your feedback will be shared with our team so we can improve the overall guest experience.It is particularly disappointing to hear that this has been your first negative experience when staying with an Accor property, and we truly regret that it occurred during your time with us. We hope you might consider giving us another opportunity in the future to provide you with the much better stay that you would normally expect.Kind regards,The Mantra Team

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• User:rachel b

  Trip type: Friends getaway

  Great location

  01 Mar 2026

  Great hotel great staff especially have to deal was some rude pushy clients. I enjoyed my stay..great location great pool. Restaurants close by and freely stops close to hotel into perth. Not to far from optus stadium mantraonhay , Guest Services / Front Office at Mantra on Hay Perth, responded to this review Dear Rachel,Thank you for your kind review and for choosing to stay with us at Mantra on Hay.We’re delighted to hear that you enjoyed your stay and appreciated our team’s service. Our staff work hard to ensure all guests have a pleasant experience, so your recognition means a lot—especially when they are managing busy periods.It’s also great to know you enjoyed the hotel’s location, the pool, and the convenience of having restaurants and free public transport nearby for easy access into Perth. Being within easy reach of Optus Stadium is certainly a bonus for guests visiting the area for events and games.Thank you again for your lovely feedback. We hope to welcome you back again for another enjoyable stay in the near future.Kind regards,Team Mantra

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• User:Dianne M

  Trip type: Friends getaway

  Be warned

  28 Feb 2026

  We stayed at Mantra on Hay 3 separate times, and on 3 separate levels, over the course of 8 nights. The upside was that they minded our luggage for us when we went travelling in between.First stay (5th Floor)Shower cap covering the smoke detector.Balcony door extremely difficult to open.Basin in one of the bathrooms very slow to drain (almost blocked).No face-washers or hand towels.Only one chair on balcony.Reception not operating at 7:00am as we had been told it would be so we could store luggage prior to leaving for our first trip away.Second stay (6th Floor)Door to one of the bedrooms not possible to be closed.No face-washers or hand towels.Third stay (8th floor)Lift not working up to 8th floor for us and other guests.Refrigerator not working (food spoilt).Microwave not working.Toaster power outlet not working.Only one chair on balcony.We finally got reimbursed for breakfast after having to leave my bank details and the manager deciding if we would get reimbursed. In my opinion it should have been immediately offered considering the situation. I will say that the staff at reception were lovely but the hotel is not in the greatest area although the CAT bus was over the road for free transport into the city. mantraonhay , Guest Services / Front Office at Mantra on Hay Perth, responded to this review Dear Dianne,Thank you for taking the time to share such a detailed review of your recent stays with us at Mantra on Hay. We truly appreciate you choosing to stay with us on multiple occasions during your visit and are pleased to hear that our team was able to assist by minding your luggage while you travelled between stays.However, I am very sorry to learn about the number of maintenance and housekeeping issues you encountered across the different apartments you occupied. The concerns you mentioned regarding the smoke detector cover, balcony door operation, slow draining basin, missing face-washers and hand towels, as well as the limited balcony seating during your first stay are certainly not the level of comfort we aim to provide.I also apologise for the inconvenience you experienced with reception not being available at the advised time for luggage storage. Your feedback has been shared with the team to ensure clearer communication and consistent staffing during early hours.Regarding your second stay, we regret the issue with the bedroom door not closing properly and again the absence of face-washers and hand towels. These are basic standards we expect in every room and your comments have been forwarded to our housekeeping and maintenance teams for review.Your third stay sounds particularly frustrating, and I sincerely apologise for the lift issue affecting access to the 8th floor, as well as the non-functioning refrigerator, microwave and toaster outlet. We understand how disruptive this would have been, especially with the refrigerator not working and food being spoiled. These matters should have been resolved much more promptly.I also appreciate your feedback regarding the breakfast reimbursement process. While I’m glad the reimbursement was eventually arranged, I understand that the process felt unnecessarily complicated given the circumstances. Your comments will be shared with management so we can review how we handle similar situations in the future.On a positive note, I’m very pleased to hear your kind words about our reception team. I will make sure your feedback is passed on to them, as they always strive to provide friendly and helpful service to our guests.Thank you again for your detailed feedback. Reviews like yours help us identify areas where we need to improve, and we are committed to addressing these concerns to enhance the experience for future guests.Kind regards,Mantra Team

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