Duck Inn

Recent Reviews: 282

• User:M57894

  Trip type: Family

  No elevators & very small rooms

  05 Sept 2023

  I’m sure the Duck Inn will respond to this comment with attitude about how we didn’t read the room description, and so our dissatisfaction is our fault, but the photos and descriptions are misleading.We stayed in 102 and 304. We paid $406 per night per room. That’s $2437 in total for three nights.The problem with this place is what they deliberately don’t tell you. There are no elevators. There is no fridge.The bathrooms are tiny and difficult to move around, with little to no surfaces to place your toiletries. We were given two towels for showering, and that was it. Yes, they provided more towels when we requested them, but they do not provide any of the rooms with hand towels or washcloths (we asked). Nor do they provide tissues. Also, the water pressure is very weak and it takes a long time for the water to heat up. Overall, both rooms we stayed in were exceptionally small and challenging to move around. Again, there were no tables or surfaces to place anything on. There was a wardrobe but it wasn’t easy to get into, especially in room 304 where it was placed in the corner beside the bed. The wall heater was extremely loud and disturbing throughout the night with persistent banging. It would have no doubt disrupted the nearby rooms as well, that’s how loud it was.The restaurant had good food, but you had to pay a minimum of $74 per person. We learned to purchase food from the grocery store for nights 2 and 3. Unfortunately, there was no fridge to store the groceries, so we couldn’t buy much. The Inn offers a mini fridge to rent but at this price, all rooms should have a refrigerator included. I would give the Inn 0 stars, except the staff were friendly, so 1 star it is. General Manager, General Manager at Duck Inn Mt Buller, responded to this review Thankyou for taking your time to write a review. It seems that it was your first time staying in an Alpine Hotel, yet your expectations are that of Melbourne Hilton.We ae very please that you thought that the restaurant had good food and staff were friendly. 4 stars for service from you must be excellent.Our room sizes are exactly as described and the pictures reflect that. To achieve what you seek in an Alpine hotel at Mt Buller please book Breathtaker at $900 per night per room or an apartment where you can cook at $1,200 per night.

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• User:Paul B

  Trip type: Family

  I will never return or recommend

  13 Aug 2023

  The room was expensive for its offering and far from the village also the restaurant food was poor and breakfast was minimal with poor coffee, one staff member was very rude… not good value or a good experience General Manager, General Manager at Duck Inn Mt Buller, responded to this review Thank you for taking the time to share your feedback about your recent stay at our establishment. We genuinely appreciate your perspective, as it helps us to identify areas where we can improve and enhance our guests' experiences.We are disappointed to learn that your stay did not meet your expectations in several aspects. We apologize for any inconvenience caused by the room's pricing and its offerings. We constantly evaluate our pricing to ensure it reflects the value we provide, and we apologize if it did not align with your perception.Regarding the location, we understand the importance of proximity to the village. We regret any inconvenience you faced due to the distance, and we appreciate your feedback on this matter.It's concerning to hear about your dissatisfaction with the restaurant's food quality and breakfast experience. Our culinary offerings are usually well-regarded, so we take your comments seriously. We will address this issue with our culinary team to ensure that we maintain the high standards that our guests deserve.The encounter with our staff member is disappointing as well. We have a commitment to providing excellent service, and we're sorry that this was not reflected in your experience. We will address this with our team to ensure that all our guests receive the respectful and courteous service they deserve.We understand that your overall experience did not align with our intentions to provide value and a positive stay. We would welcome the opportunity to make it right for you. If you would consider giving us another chance in the future, we would be grateful and committed to providing you with a better experience.Thank you once again for sharing your feedback. Your insights are invaluable as we continually strive to improve our offerings and create memorable experiences for all our guests.

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• User:585teas

  Trip type: Family

  Cozy but Basic

  06 Aug 2023

  Stayed at the Duck Inn for 3 nights. Overall the venue itself, whilst renovated, is quite dated. But it’s cozy and the staff are lovely - except maybe at times there isn’t enough of them so cleaning up may be lagging (breakfast time). The sound travels (often heard people walking above us) but we had a baby so used a white noise machine and it was fine. The room we stayed in was super clean and comfortable - even the heating was super warm that we didn’t even need doonas! The restaurant downstairs offers delicious food for dinner but their continental breakfast could use some love - perhaps throw in some bakery goods and pastries and some cheeses or something - pretty basic esp for those staying more than one night. But overall somewhat over-priced for what it is - would rate it a 3 star. If you are looking for somewhere cozy to stay on the mountain that won’t break the bank and you don’t mind basic - this is your place! General Manager, General Manager at Duck Inn Mt Buller, responded to this review Thankyou for your review. Its very nice that you enjoyed your stay.

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• User:Thai-KimNB

  Trip type: Family

  "Good for an overnight stay"

  21 Jul 2023

  Stayed for 1 night to experience the snow and other fun activities at Mt Buller. We've got a great view of trees covered with snow from our room terrsce. The heater in our room plus in the shower room was well-working. Room was big enough to fit in 4 pax. Breakfast buffet was quite simple. Definitely, not for those who wants to have a heavy starter in the morning. Being an asian customer, i think the dinner meal at the resto/lounge bar was a bit pricey. The staff tried their best to assist all customers, especially on a winter season where almost all customers need to rent a ski snd snowboard gear.Overall, it's a good place to spend for a night. General Manager, General Manager at Duck Inn Mt Buller, responded to this review Thank you for sharing your experience from your recent stay with us. We appreciate your feedback and are glad to hear that you had a positive overall experience while enjoying the snow and other activities at Mt Buller.It's great to know that you enjoyed the beautiful view of the snow-covered trees from your room terrace. We're pleased that the heaters in the room and shower worked well, ensuring your comfort during the winter stay.We understand that the breakfast buffet might not have met everyone's preferences, and we appreciate your feedback regarding its simplicity. We'll take this into account as we continue to refine our offerings.We also appreciate your feedback on the pricing of the dinner meal. We strive to offer a variety of dining options to cater to different preferences and budgets, and your comments will help us ensure that we provide a good balance of quality and value.We're glad that our staff's efforts to assist customers, especially during the busy winter season, were noticeable to you. Providing excellent customer service is important to us, and we're pleased to hear that our team made a positive impact on your stay.Thank you for considering our place a good option for a night's stay. We hope you had a memorable time experiencing the snow and other activities at Mt Buller, and we'd be delighted to welcome you back in the future for another enjoyable visit.

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• User:Amanda P

  Trip type: Family

  Not a bad place if you know what your getting into.

  13 Jul 2023