Breakfree Grand Pacific

Recent Reviews: 1503

• User:Ligoalli

  Trip type: Family

  Such a disappointment. Quite unbelievable!

  20 Dec 2025

  This unit # 21 , has the most fabulous position and view. I can’t believe that a unit in such a prime position has been let run down in this way. The view is literally the only reason you would stay in this unit but unfortunately even the superior aspect cannot outweigh the negatives…. Of those there were so many:The heat was intense ! The air conditioning was not satisfactory for this sized unit. It had no cooling impact at all. We felt like we were in a terrarium. It was difficult to sleep at night. The fans were useless too, some barely moving and noisy, My son couldn’t stand the front corner bedroom & resorted to try to sleep on the couch The roof top BBQ didn’t work. There was a sign on it indicating this but we were not informed ahead of time,. This was a great inconvenience to us as we arrived with loads of meat ready for many roof top BBQ s. Apparently it’s on order ! The manager kindly compensated for that at least. Mould was prevalent in the ensuite bathroom. Dead plants with thorns were in several pots on the balcony & roof top. There was a rusty , sharp planter box on the balcony also containing dead plants. Such a health & safety issue especially with young children. The roof top spa and cover was old & deteriorating , polluting the water with foam & plastic pieces & leaking. It was not inviting at all! The furniture was old , stained, cluttered , mis matched & dysfunctional. Honestly, how does this even meet letting pool standards?! Are there standards? The carpet is worn out & badly stained. At $400 per night the poor standard of this unit is quite unbelievable. We found it embarrassing & didn’t invite our friends up. If we didn’t have children we didn’t want to disappoint , we would have left & demanded a full refund . You should not feel relief when you leave your holiday unit but that’s how we felt. Such a disappointment as we have had several pleasant stays before in this complex. Management need to lift their game and require set standards of units in a letting pool. I don’t know how this unit can meet health & safety standards let alone holiday luxury that you expect from Accor hotels . We did not receive what we paid for and know for the money that we paid we could have experienced luxury next door at Monaco! Mariel Fischer, General Manager at BreakFree Grand Pacific Caloundra, responded to this review Dear Guest,Thank you for taking the time to provide such detailed feedback. I am genuinely sorry to hear how disappointing your stay in Unit 21 was, particularly given its prime position and your previous positive experiences within the complex. We completely understand how frustrating it must have been to arrive with high expectations, only to feel let down by the condition and functionality of the apartment.The issues you’ve raised around the air conditioning, rooftop BBQ, mould, furnishings, spa condition, and overall presentation are concerning, and this is not the standard we want any guest to experience. Please be assured that your comments have been taken very seriously and will be discussed directly with the owner of this unit to address both maintenance and presentation concerns, including health and safety matters.I appreciate you acknowledging the on-site manager’s effort to compensate for the BBQ issue, though I recognise this did not make up for the broader impact on your holiday. Your feedback regarding clearer communication and minimum standards within the letting pool is also noted and will be reviewed internally.I would welcome the opportunity to speak with you directly to better understand your experience and discuss this further. Please feel free to contact me directly so we can address your concerns in more detail.Thank you again for your honest feedback. We truly regret that this stay did not reflect the enjoyable holidays you’ve had with us previously, and we hope we may have the opportunity to restore your confidence in the future.Kindest regardsMarielGeneral Manager

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• User:Maxi06666

  Trip type: Family

  Disappointed

  08 Dec 2025

  Location is perfect and view from balcony was of lovely ocean views, pool is lovely , That’s where is positive review finishes. Room 21 in the resort tower was well below acceptable for a holiday unit. It was very run down, air conditioning did not work, bedrooms felt like a heater was on because of the hot sun on that side of building, the fan in bedroom 3 did not work, and the pedestal fans were full of dust build up . Mould in ensuite bathroom in shower and ceiling , stains on carpets in bedroom, dirty lounges, dead plants in pot, hot tub looked dirty and no step to get into hot tub, dead lock at front door broken.This unit was such a let downDo not book to stay in this room you will be so disappointed.We have stayed in other units at the resort and have been mostly happy with them, but unit 21 was horrible , definitely ask not to be put in it . Mariel Fischer, General Manager at BreakFree Grand Pacific Caloundra, responded to this review Dear Guest,Thank you for sharing your feedback. I am truly sorry to hear how disappointed you were with your stay in Unit 21, especially given the resort’s location, views, and the positive experiences you’ve had in other apartments with us previously.The concerns you’ve raised regarding the air conditioning, bedroom comfort, cleanliness, mould, furnishings, spa condition, and overall presentation are not acceptable and are well below the standard we expect for any holiday accommodation. I completely understand how upsetting it would have been to arrive looking forward to a relaxing stay, only to be met with these issues.I would also like to clarify the matter raised regarding the front door dead bolt. Due to updated fire safety regulations, part of the dead bolt mechanism was required to be removed to ensure compliance. Please be assured that the front door is fully secure, with a functioning main lock and an internal privacy lock located on the back of the door for guest safety and peace of mind.Your feedback is extremely important to us, and I would really appreciate the opportunity to speak with you directly to better understand your experience and discuss this further. Please feel free to contact me directly at your convenience so we can address your concerns properly.Thank you again for taking the time to leave your honest review. We genuinely regret that this stay fell short of expectations and hope we have the opportunity to restore your confidence in the resort in the future.Kindest RegardsMarielGeneral Manager

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• User:Wendy H

  Trip type: Family

  BreakFree Grand Pacific Caloundra room 21... absolutely disgusting

  07 Dec 2025

  Filthy furniture . Carpet that was worn, stained and absolutely disgusting. Mould all over the ensuite ceiling and shower.No sleep for both nights due to an aircon that didn't cool and windows that didn't open.Dead plants on the balcony. I've never experienced such an atrocious excuse for holiday accommodation. Don't book here Mariel Fischer, General Manager at BreakFree Grand Pacific Caloundra, responded to this review Dear Guest,Thank you for taking the time to share your feedback. I am genuinely sorry to read how distressing and disappointing your experience in Unit 21 was. What you’ve described is certainly not the standard we expect for our holiday accommodation, and I completely understand how upsetting it would have been to endure these issues during what should have been a relaxing break.The concerns you’ve raised regarding cleanliness, mould, air conditioning, ventilation, furnishings, and balcony presentation are serious and unacceptable. Please be assured that your comments are being addressed directly with the owner of the apartment to ensure these matters are rectified.If you would like to discuss your experience further, or if you would consider returning for another stay in the future, I would welcome the opportunity to speak with you directly. Please feel free to contact me personally so we can assist and hopefully restore your confidence.Thank you again for bringing this to our attention. We sincerely regret that your stay did not reflect the quality and comfort we aim to provide.Kindest RegardsMarielGeneral Manager

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• User:fiona150462

  Trip type: Business

  Shame

  08 Nov 2025

  The location is fantastic. Close to everything. Definetly a spot to stay. Sadly the apartment was tired and old. All the issues could be fixed with minimum spend. Beds - shocking, pillows - shocking, yellowed old cistern on toilets, old Taps and fixtures. One small LL milk- no water, NOTHING. It could be a supreme hotel, but unless they spend the money on these very small issues, will always be a 2/5. The staff and guest services were very good too. Mariel Fischer, General Manager at BreakFree Grand Pacific Caloundra, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the location and found our staff and guest services helpful, but I am truly sorry that the condition of the apartment did not meet your expectations.We completely understand your frustrations regarding the beds, pillows, taps, fixtures, and overall presentation. Please be assured that we are currently auditing all units’ taps and fixtures and updating them as required. This forms part of a broader review of apartment standards to ensure our units are comfortable, safe, and well-presented for all guests.Regarding your comments on milk and water, we are happy to supply additional milk on request from reception. For health and safety reasons, we do not pre-fill water jugs in apartments, as this can be frustrating for guests, but we are always happy to provide more where we can during your stay.We appreciate your honest feedback and will continue working with the owners to address these issues. We hope to have the opportunity to provide you with a much-improved experience on your next visit.

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• User:shelleyt610

  Trip type: Couples

  AVOID UNDER ALL CIRCUMSTANCES

  06 Oct 2025

  I have traveled the World and many parts of Australia from luxury to country motels and this would be by far one of the worst places I have stayed. All country motels have free WiFi. We booked an ocean view one bedroom apartment. What we got was a strange sort of built in verandah looking out to other units on one side and the "front" looking on to the pool with screaming toddlers. There was a faint ocean view above that. All this was not just drive down the ramp to the car park. A hand drawn map told us to go back out in the street and find our way around a back street entrance and the a diffenent level to a designated car space. Then find a huge trolley and navigate that to our apartment via a lift. The room is half outdoor/indoor.When you enter the building there is an overwhelming smell so if you suffer from hayfever or allergies (as I do) DO NOT enter this building. It is a diffuser so said the receptionist when asked and she pointed out at the entrance.. What is wrong with fresh air????All this was at the cost of $355 for one night. Oh, and then..... when we arrived back from a function at 7.30 we had no internet and no information on how to connect. Ring 9 on the phone says the information or ring a number. Both gave out an engaged signal every time we rang. I used my mobile phone to ring the provided number to get an answering service and the person said no you have to pay for that at reception. (which was closed) Would you not think it a possibility that the receptionist on check in could have said "oh, if you need WiFi you can buy it here"TOTAL WASTE OF MONEY AND WORST EXPERIENCE EVER. ACCOR YOU ARE A DISGRACE

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