Peppers Noosa Resort & Villas

Recent Reviews: 4947

• User:Deb B

  Trip type: Couples

  Tired resort in need of maintenance

  13 May 2026

  This was our second stay at Peppers Noosa. While the buffet breakfast was good. That’s where things ended for us. The resort has not changed in the 8 years since our last stay. I’d describe its current state as mutton dressed as lamb - aged well on the outside but inside the apartments are tired, dark and poorly maintained/cleaned. They are in desperate need of a lick of paint, new carpeting or flooring and more regular and higher quality housekeeping. We reported the toilet in our apartment malfunctioning twice in order to have it fixed. While the staff were friendly and pleasant, there were regular breakdowns in communication particularly around how regular the housekeeping service should be. The TV in the living area was connected to Foxtel but no free to air channels which was strange. TV in main bedroom has terrible reception and could not connect to internet or streaming services. I also don’t understand why resorts in QLD don’t include fly screens on doors - some people like fresh air instead of stale air con, but it’s impossible to leave doors open because of the bugs and no screens. I’ve stayed in plenty of hotels and I’ve never known a 4 star resort to claim that they only provide weekly housekeeping and that guests need to ask for more toilet paper and fresh towels. That needs to be better communicated on check in. For the price you pay and being located high on a hill, this resort is simply not worth the price tag and I’m sure there are better places to stay Luiz Magalhaes, Guest Services / Front Office at Peppers Noosa Resort & Villas, responded to this review Dear Guet,Thank you for coming back to us and for taking the time to share such detailed feedback. We are sorry this stay did not reflect the improvements we have been working towards since your last visit.We sincerely apologise for the maintenance issues, the cleanliness and the confusion around housekeeping. As an Eco Resort, housekeeping is an optional service and we completely agree that this needs to be communicated more clearly at check in. Regarding the TV, our apartments use a casting system connected to Foxtel and instructions are included in the welcome letter in your key pack. We are sorry this was not clear enough during your stay.Your feedback is genuinely valuable and has been passed on to the relevant teams.We hope to have the opportunity to welcome you back and show you a much better experience.Warm regards,Luiz MagalhaesFront Office Manager

  Read more

• User:nb190

  Trip type: Family

  Poor Customer Service

  25 Mar 2026

  I booked via Qantas and got the date incorrect. I called Qantas 2hrs later who contacted the hotel; they refused to allow any changes or flexibility. I have stayed many times before, but never again. Suggest avoiding given their lack of service or flexibility Luiz Magalhaes, Guest Services / Front Office at Peppers Noosa Resort & Villas, responded to this review Dear nb190,Thank you for your feedback.I’m sorry to hear about your experience. As your booking was made on a non-flexible rate and for the incorrect date, we were unable to make changes in line with the terms and conditions agreed to at the time of booking.We do recommend reviewing the booking details and policy carefully prior to confirming non-changeable reservations.We appreciate your past stays with us and are sorry for the disappointment on this occasion.Kind regards,Luiz MagalhaesFront Office Manager

  Read more

• User:Alex G

  Trip type: Couples

  I won’t be returning.

  21 Mar 2026

  I’ve been coming here for holidays from VIC for many years, and unfortunately the place has been deteriorating year after year. It’s now at the point where everything feels worse than before, and I’ve finally had enough.The main issues:- Rooms are poorly presented — old, tired, and often dirty- Furniture is outdated, worn out, and not properly cleaned- Equipment throughout the property is old and barely functional- Floors inside and outside the rooms are stained and look neglected- Amenities are ageing and clearly not being maintained- Cleaning is either done badly or not done at all, even when you pay for it- Bedding is old, stained, and sometimes dirtyThis used to be a reliable place to stay, but the lack of maintenance and care is now impossible to ignore. I won’t be returning. Luiz Magalhaes, Guest Services / Front Office at Peppers Noosa Resort & Villas, responded to this review Dear Alex,Thank you for your feedback.I’m very sorry to hear about your experience. Unfortunately, I was unable to locate your reservation to review your stay and follow this up further.As we operate with individually owned apartments and villas, refurbishment schedules and finishes can vary between rooms.We would genuinely appreciate the opportunity to learn more. Please feel free to contact me directly at noosa@peppers.com.au.Kind regards,Luiz MagalhaesFront Office Manager

  Read more

• User:marinagY6998GB

  Trip type: Couples

  Great resort but need better housekeeping

  18 Mar 2026

  The resort is in a fantastic location, close to the beach and Hastings Street, making it very convenient for dining, shopping, and relaxing by the ocean. The breakfast is excellent, and the restaurant offers delicious food. The rooms are spacious and well-equipped with all necessary amenities. The two swimming pools and steam room are great additions and enhance the overall experience.However, the housekeeping service has noticeably declined. It seems the resort may be employing inexperienced staff, and there appears to be little supervision or quality control. During our 8-night stay, we were entitled to a midweek clean. On the scheduled day, the cleaner arrived at 2 pm while we were having lunch. I asked her to return a bit later, but she said she couldn’t as it was her last room. We agreed to reschedule for the following day at 2 pm, but no one showed up.I had to remind the receptionist before the cleaning was finally completed. Unfortunately, the quality of the cleaning was poor — the bed linen had visible stains, the floor was not properly cleaned, and the rubbish bins had not been emptied.Overall, this is an excellent resort with great facilities and location, but the housekeeping standards are declining each year, which is disappointing and needs improvement. Luiz Magalhaes, Guest Services / Front Office at Peppers Noosa Resort & Villas, responded to this review Dear Guest,Thank you for taking the time to share your feedback.I’m sorry to hear about your experience with housekeeping during your stay. This is not the standard we aim to deliver, and I understand how disappointing this must have been.I’m passing your feedback on to the team so we can review this and prevent this from happening again in the future.Thank you again for your time.Kind regards,Luiz MagalhaesFront Office Manager

  Read more

• User:Morris F

  Trip type: Business

  Poor Room Lighting at Peppers Noosa Resort & Villas

  01 Mar 2026

  My wife and I stayed at Peppers Noosa Resort & Villas in February, 2026. I was attending a conference, and my wife joined me as a tourist.While the resort had some positive aspects, including a reasonably good breakfast, a major drawback was the very poor lighting in the rooms. The lighting was so inadequate that it made it difficult for my wife to apply makeup and for me to shave.This was a deal breaker for us and would prevent me from recommending the resort. Luiz Magalhaes, Guest Services / Front Office at Peppers Noosa Resort & Villas, responded to this review Dear Morris,Thank you for sharing your feedback following your recent stay. Your comments have been noted and will be reviewed as part of our ongoing improvements.We appreciate you taking the time to provide your feedback and hope we may have the opportunity to restore your confidence in the future.Kind Regards,Luiz MagalhaesFront Office Manager

  Read more